imprint.comReviews 2,183

Customer service is useless and will not assist with your needs. Takes over a month to ship. Save your money and time.

I ordered cleaning cloths that I wanted the print to be on the cloth, not the plastic. Ana Ruiz knew that I didn't want a piece of plastic with our logo to go into the trash, I wanted it on the cloth!
She assured me that the cloth would have our logo on it and wont return it because it was under the order number that she suggested. Idiots of thieves?

I ordered 60 signs and stakes for an event and paid to expedite them. THe signs showed up in a battered and heavily retaped box with no stakes, so I had to scramble and order through Amazon which shipped the stakes in 24 hours. They disputed my pictures of the signs and damaged box, and refused to refund for stakes I had paid for.

There are many options to order online and I will never use them again. Beware!

I ordered Koozies with my company logo and was given an estimated arrival date at check out for standard shipping of about a week (which still left a week buffer for my event). After placing my order, I got an email in less than 24 hours that production had started. It has now been 6 business days and it still has not shipped and the estimated arrival date has passed. After over an hour on the phone and chat with customer service (4 different agents) that I assumed is outsourced to India; I was hung up on, talked down to, and belittled, while being told I must pay for expedited shipping otherwise they can't tell me when my order will ship. They said production and shipping typically takes 3 weeks...or more... and if I wanted it any time soon, I needed to pay $68 to expedite it (which they did eventually lower to $20 after a lot of arguing). I repeatedly referenced the estimate on my order invoice of 1 week (no where near 3+ weeks), which they proceeded to condescendingly ask me to define the word "estimate". Finally I asked to cancel my order because I was not going to pay more than half of my order price for shipping that was already included. Shocker, I was told I could not do this since production had started. My order still has not shipped... This company is an absolute scam with HORRIBLE customer service. DO NOT WASTE YOUR TIME OR MONEY HERE.

Public Service Announcment:
I will never use imprint.com for anything ever again, and neither should you. Customer service is a pretty straight forward process and most companies understand this - the customer is always right...especially when the customer is actually right.

I have used imprint.com multiple times over the years for custom buttons to advertise plays I have directed. I had buttons made for "Noises Off", "Baskerville", "Don't Drink The Water", and I just had buttons made for "Catch-22", which I'll be directing in August. ALL of those orders were fulfilled perfectly. I created all of those graphics as a square with the intended design centered. I have never submitted a round design to imprint.com and most websites will provide a square sample of your design overlaid by the round bleed and trim lines for reference. This is not unusual. This is what I have found to be the norm.

So, when I placed the order for "Catch-22" I added an additional order for my vanilla extract business Here's Some Vanilla. I submitted the same square design I have always used with the intended logo centered, accommodating for expected bleed and trim lines. Again, the exact same way I had done four times before. When the buttons arrived, the "Catch-22" button looked great. Wonderful! And then I opened the Here's Some Vanilla bag...

As you can see, one of these things is not like the other. So I called and submitted a return request and for them to fix their error. It seemed pretty straight forward. The attached images are off my conversation with their customer service, ending in their refusal to correct their mistake. Instead, they argued that because I didn't specifically request to NOT have my image shrunk and a big white background added, it is my fault the button turned out the way it did.

In conclusion, if you or anyone is ever shopping for custom buttons, DO NOT USE IMPRINT.COM. Thank you for your time and attention.

I placed an order for napkins. Saw something else to add to the order but the first order had been place 15min earlier. Canceled the first order, placed a 2nd order, spending more money. Next day, company said they could cancel my first order but for a few. Rep didn't know how much the cancel fee was so he would get back to me and make sure the 2nd order was ready to go in time. I was notified that my 2nd order would not be on time but for an additional fee, they could make it happen on time. I said fine, just refund the difference on what they were holding but they still didn't have a cancellation fee on my 1st order figured out. I get a UPS notice the next day with a target date the day before the event. Label created. It sat that way for three days. I called but had started laryngitis so the hung up every time. I went online. They couldn't help me bcs the package went out via FedEx that day and they couldn't help that there was an ice storm that day and my package now will not be here for the event. They kept all my money. Fee of canceling order 1 was $50 on a $75 order and the additional $25 was used for FedEx. I spent $210 on something that can not be used.

Ordered "paper coasters." I know that they are paper, but I had "assumed" they would be like real coasters. No, just printed out of a laser printer paper circles. I paid extra for rush, as they were a gift -- $60 total. What we got was not what I had expected. I usually order from StickerMule, they're great. I chatted with "Eanna" and opened a complaint ticket. Got my response from "Mickael" saying that I got what I deserved. A waste of 60 bucks, a waste of time, anmd a very bad online transaction. I will never do business with this outfit again. Stick with StickerMule, not only do you get free hot sauce, you actually get the product you expect. Awful. Warm holidays? Jerks. Therefore, we can not accept your claim as valid. We hope that we were able to clarify the issue. We wish you a good day and a very warm holiday. Regards, Mikhael.

Just know that if you choose standard shipping, it'll be a MINIMUM of 2-3+ weeks (their words) for your order to be shipped. I can't imagine why such a huge company takes that long to print a little logo (that I made, by the way. It's not like they designed anything) on 24 plastic cups. The whole process has been inconvenient, slow and regretful. I chose this site because I figured my small order would get done and shipped easy peasy, BUT - If you have a smaller order like me, use Etsy. Trust me.

I placed an order for 100 bags on June 14,2022 and was told that I would have the bags by June 17,2022. I spoke to a representative and they said that they would rush for me to get the order by June 24,2022 since I needed the bags for an event that I had June 25th. I never got the bags neither did I get a call explaining why. I called customer service again, the week after my event, and was told that they needed a new deadline of July 7th and that I would have my items in hand by that date. July 7th came and went yet I still didn't have my items. I called on July 11th to cancel the order and was told that I should have my money refunded within 5-7 business days. Today is July 27th and my money still hasn't been refunded. When I called customer service today to find out why I still don't have my money refunded, they said I should have it in 2-3 business days. DO NOT, I REPEAT, DO NOT BUY FROM THIS COMPANY.

Please take a close look at the good reviews. They all use very generic terms. I ordered 1,000 bags with a custom logo imprinted. After 4 weeks, without any updates, I reached out. 5 days later, the company replied that the product was out of stock.

I requested a full refund and they suggested that, instead, they replace the bags with different bags and refund the $30 shipping. I stated that "No, the other bags do not work for us."

They responded "We receive 1,000s of orders per day so there is no way we can keep up with inventory..." WHAT?!? Clearly this company needs some serious leadership help. They also "reminded" me that non-rush orders do not come with any time frame guarantee. Rad.

Do not work with this company.

Jeremy

Do not buy products from them they had the wrong size of buttons they to make it right. We'll never buy products them again

I ordered 250 full color door hangers on June 17th with a promise of delivery around June 24 (7 day Standard) I submitted my artwork and it was approved and sent to production on June 20th. On June 27th after not receiving the item I looked at my order on their web site and it gave a new delivery of June 28th. Again no delivery so I called and talked to Marcus and after much argument I agreed to pay an additional fee to expedite the order for guaranteed delivery on June 30 as I had hired 2 people to distribute the door hangers. June 30th no door hangers, contacted chat on July 1st at 630am and after an hour of run around was told "someone will get right back to you", July 1st let go the 2 people that relied on that money and were willing to work a holiday weekend and called again. Once again Marcus kept the run around going for a solid 20 min before saying"all I can do is have someone get back to you when we know what is going on" asked for a manager, "we don't have managers here". As of now I am filing for a chargeback and making sure no one I can reach uses this company.

We ordered 250 of these in a variety of colors. Just about half of these were defective prints that had a thread on the screen or the print before the ink was cured. There are big long lines in each print on more than half and these are all unusable for our community.

With the remaining prints, we found 12 that were printed correctly and are usable. We tried to work with the Imprint Customer Support, but their best offer was a 30% refund on 100 of the defective Koozies.

Legitimately have never had service so bad from the printing quality to the support on working towards a resolution.

Imprint was easy to work with and my product was delivered earlier than expected. The quality was fantastic. I will purchase again from Imprint.com

The "youth" wristbands are sized for toddlers, the "adult" are for children, and the "XL Adult" would fit a regular adult, so beware and size way up — and don't be surprised if you have to pay a rush fee to get them a week later than told. Customer Service techs were professional

We ordered 50 soft foldable koozies with custom (2 side) design and lettering. Everything looks great and we are pleased with ordering process and product. When we became concerned regarding delivery, I spoke with customer service. At first they told me I would have to pay $48 more for a "rush" order but with further discussion they agreed to process and sent order out with no extra charge. I suggest giving them extra lead time for any orders for best peace of mind. I will gladly use them in the future and feel they do an excellent custom designed product.

I needed a sign ASAP. I was in mourning over the very recent loss of a loved one, and we always ran the Gettysburg half-marathon together. This was going to be my 1st time running without her, and I asked permission of the race director to place a special memorial sign at the finish line for my Suzan. I ordered the sign a week before the race, and it arrived by the guaranteed delivery date, and was beautiful. The photos despite being enlarged were clear, and not grainy or pixelated at all. A beautiful memorial to a beautiful woman.

Reached out on the bad stitching they left on my custom hats. Reached out and they said it's normal. It's looks bad and they said it's normal? Bad service

Only 78 personalized face masks delivered on an order of 80 for a reunion. The package was even labeled "78 pieces." Customer service refused to send the remaining masks; offered credit instead. This does no good for my situation, which has 80 attendees.

Ordered and paid for a 3 Day rush production product from their subsidiary site and nothing but a run-around for 2 weeks - item hasn't even shipped yet! They truly deserve the "F" rating they received from the Better Business Bureau!