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iMemoriesReviews 3,127

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,877
value
155
shipping
153
returns
80
quality
6,282
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Florida
1 review
3 helpful votes
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Easy process/Great Final Product
December 9, 2025

I was very skeptical with the process and very nervous because I was sending in my 1997 Wedding VHS tapes. But to my surprise everything went amazing, very quick turn around and great communication and the final product was downloaded to an app which I could easily retrieve. Video was good quality I did not buy the additional quality check and kind of wish I did. Overall, great experience and easy process. Would definitely recommend.

Date of experience: December 9, 2025
North Carolina
1 review
0 helpful votes
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Helping Keep Our Memories
December 9, 2025

Thank You for the digitized service so my Family & I finally watch my son & daughter-in-law's Wedding! My Grandkids have Never seen the videos until now! With the USB Drive they can watch over & over!

Date of experience: December 9, 2025
Illinois
1 review
0 helpful votes
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Pleasantly surprised
December 8, 2025

I was willing to spend whatever to have my tapes converted and was pleasantly surprised by the deal they had. I was not aware of the app until I researched and it's very convenient and affordable.

Date of experience: December 8, 2025
Massachusetts
1 review
0 helpful votes
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Best decision!
December 7, 2025

This has been a great experience! From shipping the items to receiving the completed project has been so easy and quick. This was the best decision we made and have been spending hours watching all the old home movies. Worth the price for having these memories forever!

Date of experience: December 7, 2025
Arizona
1 review
1 helpful vote
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Extremely happy
December 6, 2025

From the minute, I walked into the corporate office here in Scottsdale Arizona, (I live here) I was very impressed. The individual sitting at the front desk was very informative, friendly and very professional. I left my slides and within two days I had received them and was able to view them online. They were 65 years old and they looked great. I would recommend I Memories to anyone.

Date of experience: November 12, 2025
North Carolina
1 review
0 helpful votes
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Ive never done anything like this so didn't know how to go about it. I phoned several times and my questions were answered. The only thing that could be improved for a novice like me is a step by step list of what needs to be done on the website. No. 1 to view the photos, no. 2 click on the ones you want enhanced etc... Next time, I'll do better!

Date of experience: December 5, 2025
California
1 review
1 helpful vote
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I sent 19 video tapes to IMemories and had them AI enhanced and digitized. Then I downloaded them to my computer hard drive for safe keeping. For Christmas I plan to burn a DVD for each of my kids with their own video clips of their childhood. I admit it was pricey but my precious memories are now saved. Some of those tapes were 30 or 40 years old and were starting to deteriorate. Highly recommend this service.

Date of experience: December 3, 2025
Texas
1 review
0 helpful votes
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Incredible & Priceless Memories
December 1, 2025

This very easy and seamless experience of having our old "videos" transferred to the Imemories app has been the best gift we could have ever given to ourselves. Watching our videos of our children when they were babies and grandparents at birthdays is the most treasured gift we could ask for. Our original videos were sent back to us in a secure box, and our videos that we haven't seen in 20 years were uploaded into the app within a few weeks. This was all so easy and worth every penny!

Date of experience: December 1, 2025
Maryland
1 review
0 helpful votes
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Great Experience
November 29, 2025

Everything about this experience was top notch. Easy to ship items in iMemories sturdy box. I like that they inform you of each step in the process, start to finish time was fast.

Date of experience: November 29, 2025
Virginia
1 review
0 helpful votes
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Great service and prompt!
November 28, 2025

This is the second time I have used them! My experience both times was very good with all media returned as well as links if preferred or usb.inhave not tried any emhamcement yet but still would definitley use them again

Date of experience: November 28, 2025
Utah
1 review
0 helpful votes
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Got back my box with negatives. One of may favorites, which was a single, larger negative, was quite orange and the picture was flipped. Most of the others were okay, but I had expected better quality from the 35 mm film that I had stored so carefully for 40 years. I tried a post scanning AI option to see if they would crisp up. Most doubled in storage size with non-detectable changes and many digital photos were not given the AI treatment. I am not sure why. Overall it is nice to have the digital photos. Because the negatives were generally clumped into a fairly large file for download, it has taken me many hours to separate the rolls of films. I had sent in each roll in a separate sleeve, so I was surprised when they came back in bunches rather than rolls.

Date of experience: October 15, 2025
Oregon
1 review
1 helpful vote
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Awesome service!
November 19, 2025

We wanted to digitize 21 tapes so we could watch them again. Imemories was so prompt and within 48 hours i already had a handful of tapes ready to view! Imemories highly recommend IMemories if you're looking to digitize old tapes. It's so fun to be able to watch old memories. 😊10/10

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Date of experience: November 19, 2025
Stacey S. — iMemories Rep
1 month ago

Thank you for the kind words Nicole! We're happy to hear your order was processed quickly and that you're enjoying your digitized tapes. It’s an honor to help preserve your memories.

New York
1 review
1 helpful vote
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Being pro-active helps
November 17, 2025

When i submitted my video tapes for digitalization, I received a note on the status section that a number fo them had to be sent for extra care to a specialized team. These tapes then took several weeks to be converted (not longer than you website promises) with some coming out with lower quality (diagonal lines). I approached the support team on this (see comment below). It would have helped if the specialized team had sent me a note before that when the digitalization was completed explaining some of the problems they had with my tapes (20-25 years old) and that this was the reason some came out at lower viewing quality. Thu=is way I would not ahve had to chase the support team.

Date of experience: November 17, 2025
Stacey S. — iMemories Rep
1 month ago

Jan, thank you for your thoughtful feedback and for recognizing the care we take with older tapes. We're sorry for the delayed communication regarding quality concerns and appreciate you bringing this to our attention; your trust matters deeply, and we'll work to improve clarity so you never have to chase answers.

New Jersey
1 review
0 helpful votes
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Safe and secure
November 17, 2025

I was nervous to send in original tapes to imemories but the customer service agent assured me that they received them and they were being processed. So glad I spoke to an actual person.

Date of experience: November 17, 2025
Stacey S. — iMemories Rep
1 month ago

Thank you, Janie, for sharing your experience. We’re thrilled to hear that our team provided reassuring support and that you felt confident throughout the process.

Oregon
1 review
0 helpful votes
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Trustworthy and so quick
November 16, 2025

Can't imagine the beauty of being able to have family anywhere in the world see these videos! The quality ease of using is priceless.

Date of experience: November 16, 2025
Stacey S. — iMemories Rep
1 month ago

Brandee, thank you for sharing how our service helped reconnect your family worldwide, that connection truly means everything.

Texas
1 review
0 helpful votes
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AI Enhancement
November 15, 2025

I purchased the AI enhancement for my digital conversion of my VHS family movies. I expected a bit more sharpness in the finished product. I understand it was probably the quality of the tape. All other services have been great.

Date of experience: November 15, 2025
Stacey S. — iMemories Rep
1 month ago

Thank you for your thoughtful feedback, Deborah. We’re glad to hear you were pleased with the overall service and appreciate your understanding about original tape quality impacting sharpness. It means a lot to us to know our efforts have made a positive difference in preserving your treasured family memories.

Oklahoma
1 review
0 helpful votes
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Excelente
November 14, 2025

Super excelente me encanto todo muy rapido y excelente ayuda enel seguimirnto de mis productos lo recomiendo 100%

Date of experience: November 14, 2025
Stacey S. — iMemories Rep
1 month ago

Gracias, Rossy, por compartir tu experiencia tan positiva. Nos alegra mucho saber que el proceso fue rápido y que recibiste el apoyo necesario para el seguimiento de tus productos.

Georgia
1 review
0 helpful votes
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Best decision ever
November 13, 2025

I am so happy to be able to watch all of my videos from one platform. I have recommended you guys to numerous people. I just sent my third set! Thank you so much!

Date of experience: November 13, 2025
Stacey S. — iMemories Rep
1 month ago

Hayley, we’re thrilled to hear you're loving how easy it’s become to enjoy all your videos and that you’ve shared the word with others, that means the world to us! Thank you so much for trusting us with your third set; we’re excited to help keep your memories beautifully preserved.

Illinois
1 review
0 helpful votes
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Speed and Quality of Service
November 13, 2025

I am happy with the quality of the converted videos and slides. I was impressed with how the video content was separated into titles that i jad listed on the cases. Wow! I am also pleased with how quickly the "hard copies" were returned to me. Great work!

Date of experience: November 13, 2025
Stacey S. — iMemories Rep
1 month ago

Thank you! We’re so glad you’re happy with the quality, labeling, and quick return of your originals. We appreciate your kind words!

California
1 review
0 helpful votes
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Wonderful memories
November 12, 2025

I received many tapes from my grandmother when she had passed. Now I am able to share them with family from all over. Thank you so much for making this happen.

Date of experience: November 12, 2025
Stacey S. — iMemories Rep
1 month ago

Thank you, Tina, for sharing such a meaningful story. It's wonderful to know we played a part in keeping these memories alive for you.