ScanCafe

I have used ScanCafe and been satisfied with the results.

In my most recent order, I requested digital of a VHS tape, put onto to a memory stick (cost $19). They advised they could not read the VHS.

They shipped me two memory sticks, both with the same photos.

I requested a refund of $19, which was refused.

I will not use ScanCafe in the future and cannot recommend their customer service.

I am not using this company again. They neglected to scan 12% of the negative packets, but returned the USB as if the job was done. If you use them: check carefully. They even lost a packet of negatives. Was a whole hassle to straighten it all out. You are trusting them to scan each and every negative, but it will never know if the scan-person got tired and just skipped a few. In my case, many folders were missing on the USB stick. This is, my opinion, a company with a quality control problem. I will not use them again.

I mailed them a book of tapes. Of the 22 double sided tapes, all of which were clear tapes of a speaker at a conference. The ScanCafe copies had poor quality audio on 14 tapes so that I could not hear what was being said. I had to listen to all the original tapes I provided in order to identify which of their recordings they made were faulty. This is a waste of my time. And this happened before.
When I asked for a refund, they refuse. They also want to charge me to redo their faulty recording! I prepaid for another order not yet shipped, and they refuse to refund my money on unused services. I can't trust their quality of service for audio tapes

I placed an order for almost $1,000 for ScanCafe to process 35 mm slides for me into jpg files. Overall, the processing of individual slides was generally fine, but satisfaction ended there.
1. jpgs from individual trips, some decades ago, were no longer in the same chronological order even though they had been carefully bundled when mailed to Scan.
2. All the jpg files later disappeared from all four discs! When I called ScanCafe, I was just told that your order is over 60 days old and there is nothing we can do. The customer rep was well trained in how not to be helpful at all.
3. Slides that had been orderly in inconvenient slide trays are now a mess. It is difficult to describe my sense of loss caused by this indifferent company. Use someone else.

Since I posted my comments, a senior person from ScanCafe contacted me. They have since corrected the problems they could.

I sent thousands of pictures, organized by topic and ordered in a way that I would help tell a story to my family. All I have now are random pictures on CDs in these cases that are so slippery that, if they fall behind a large piece of furniture, I don't even bother to retrieve them.

I used their flat-fee value box to have them scan about 500 images. I packed the box with a combination of 35mm photos, slides, and negatives. They returned really high-resolution images on DVDs and also made them available on a website that I could share on Facebook. I liked it so much, I ordered another value kit. I will say that the wait (over a month) was rather scary (sending the pics off for so long), but they did state up front that it would take that long. I had to call customer service on one order (files missing from DVD, possibly due to my own instructions, which might have been misunderstood). I got a polite, courteous, professional CS worker--she sent me out a new, complete DVD immediately. I would use again and would definitely recommend.

ScanCafe sent me a box to fill with photos after I prepaid for the ValueKit. I sent the box back with my photos for scanning and was then told it would cost more than double what I had already paid because I included too many photos. Their product information about the value kit is misleading and they choose to hide the fine print. Terrible experience!

Contracted to digitize several cassette audio tapes. First attempt, audio was not recorded. Second attempt, audio was garbled. Third attempt portions of audio were missing. Refused to refund money. Had to stop payment with credit card company.

I no longer had a 35 mm projector that worked, nor did I want to get another at the Goodwill store. And I did want to get rid of my slide trays.
ScanCafe sounded like a reasonable alternative - put them on discs. To be sure, I sent in a small order (about 150) - they came back great. I grabbed the rest (about 500) put them into plastic bags and sent them all to ScanCafe. (The trays I generously donated to Goodwill [what do they do with them?])
Loved the result. Sorted them into catagories and deleted some when I got them all back. I am now consolidated and can see them on the big TV screen when I want.

I sent ScanCafe about 800 of my precious family photos and could not be happier with their work. They kept me updated the whole time and the process was very easy!

What can you say about a business that loses valuable family memories, and their customer service barely lifts a finger to help track - or provide transparent information about what's going on or what happened.

ScanCafe has been a real nightmare from the start of the process to get digital images of irreplaceable family shots - including their lack of effort on tracking down slides lost while under their control. Customer service was obviously understaffed (pandemic-related?), and didn't really care that thousands of pictures could go missing under their watch. I spent weeks putting together the package of media to send in, and used their shipping service. I couldn't get information from the shipper on what happened because it was ScanCafe's paperwork /"ownership" that was used. And the company dragged their feet for so long on informing me with what was going on, the chances of recouping these items became impossible. Unfortunately, what was supposed to be an enjoyable and rewarding experience is going to turn into legal mess that I didn't need during a pandemic.

I purchased a gift box from scancafe.com and loaded it up with some precious wedding negatives and other irreplaceable negatives. The process was super-easy and we were really happy with the scans (and negatives) that we got back. The only reason I don't give them 5 stars is because of the time it takes. Seemed to take well over a month to get anything back from them. I assume they send the scan jobs overseas someplace where that labor-intensive work is farmed out, but I don't know. What I do know, is that it takes a really long time for the turnaround.

This website offers great services - scanning negatives, slides, home movies, scrapbooks, etc. into a digital format. You can order prints or DVDs. I was nervous about sending away priceless photos, but I researched online before choosing them and I'm so glad I did! The service is a little slow (only because they send most things out of the USA for processing) but they tell you this up front on the web site. They email you regularly to let you know the status of your order (or you can check on the website). I placed 2 orders with them last fall and was thrilled with the results! I gave my whole family DVD's of pics they hadn't seen in 50+ years since they were on old slides - they loved it!
They also offer restoration/repairs of old photos but I haven't used them for this yet, but I won't hesitate to in the future. 5 stars for scancafe.com!

We've done business with this company for many years, but something has changed and it's not for the better. I order $575 in gift cards for my wife to complete our family photo project of transfering about 1700 pictures to a digital format. Of this number we needed around 18 photos to be restored. They sent a quote and a bill. When I referenced the credit I was told it could not be used. There was nothing in their gift card page that said anything about restrictions or limitations but according to them this was another process entirely. When I looked at their restoration ad it's all under the Scan Cafe logo. At best this is just another pocket in the same pair of pants. I filed a complaint with their local BBB asking for a complete refund of the $575. It was then I discovered that they had an "F" rating. Needless to say, they did not respond and the case was closed. My next option is to file in small claims and they can and will respond to that. Whatever has happened to this company is defintely not good and not one you want to deal with. There are more reputable firms out there and I would suggest you go to them.

I have had over 30,000 slides scanned by Scan Cafe and have been very pleased with the results... That is until COVID hit. Since then there service has been AWFUL! I submitted 1500 images on August 12 and their stated date for return was September 8. Now I know they are always 2 weeks late so didn't pay much attention, but then contacted them on September 22. I was told that they were "a little bit backed up" and had over 1 million images that were waiting in the queue and they were unable to get to them! When asked when they might be available he said "ABOUT ANOTHER 14 WEEKS".

The reason that I am so angry is
1) that they had not communicated that to me
2) their website still says I should have them on September 8, even though this is October 6
3) I keep getting promotions asking me to send in more even though they can't handle what they have.

As I said, in the past I would have given them 4 or more stars, but now, I am seriously afraid that they are going to go out of business while they have my very precious 1500 photos!