business logo of iMemories

iMemories

Overview

iMemories has a rating of 4.3 stars from 11,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMemories most frequently mention vhs tapes, customer service and great job. iMemories ranks 1st among Photo Scanning sites.

service
1,839
value
155
shipping
153
returns
81
quality
6,137
This company responds to reviews on average within 1 day

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7,393 reviews
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Maryland
1 review
0 helpful votes
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AWESOME!
September 24, 2024

I am really empressed with the wonderful job that was done on my memories by Memories It really did my heart good to see my parents again and other memories. I thank you tremendously, for restoring my memories. Keep up the good works!

Date of experience: September 24, 2024
Spain
1 review
0 helpful votes
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Convert your treasured media to digital today!
September 24, 2024

I couldn't be happier with this service. I did not expect the quality of the videos and old home movies to be this good, and to arrive so quickly. Don't hesitate to send your memories off to be digitized. You won't be disappointed!

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Family memories live on!
September 30, 2024

The folks at imemories did a wonderful job converting my family's film to digital. I was able to share these memories with my family on facebook! They loved it!

Date of experience: September 30, 2024
Indiana
1 review
0 helpful votes
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Scanned pics good, but not enhanced
September 23, 2024
Updated review

Negatives were scanned, but not "enhanced" as their webpage says they will. When I asked them, they replied that they do not correct scratches (etc.). I was very disappointed in this. I chose iMemories mainly because they enhanced the scanned negatives.
Took them 2 weeks after receiving the Negatives before they were scanned. My first order was done within a few days. And it was weeks before they returned the negatives this time. They were not shipped until four days after they said that they were boxed and ready to ship.

Date of experience: September 23, 2024
Stacey S. iMemories Rep
7 months ago

Hi Jerry, Thank you for taking the time to share your experience. IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology. Negatives are dry cleaned, scanned through dust filters and put through a color correction process to ensure the colors look natural. If the negatives are scratched, have embedded dust or debris, you may want to consider restoration services that are beyond the digital conversion that iMemories offers.

Your negatives were received on 8/20/24 and the images were online to view on 8/21/24. We do ship all originals back about 2-3 weeks after the order is complete. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.


Scanned pics were good. However, five of my pics were NOT scanned. That should not have happened. It's VERY easy to compare the pic counts billed to the number of scanned pics after. Also, all my negatives were in negative pages. Each page contained the negatives in a sorted order. I would have expected them to be scanned in that same order, but they were not. Not a major issue, but it made more work for me. Also, many of the negatives were placed back into the pages backwards and/or upside-down. And some were placed on top of each other in the same slot.

Frankly, since the process leaves something to be desired, it makes me wonder if the pics were "fixed" as they were expected to be.

Also, I did not expect that I would be required to purchase another shipping box and pay for added shipping. The first box should have easily been reused, and shipping costs should not be $30.

Date of experience: July 29, 2024
Missouri
1 review
0 helpful votes
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I wish I had done it sooner.
September 13, 2024

I'm very pleased with having all my videos digital so I can watch on my phones. The only issue I'm having, (call me anal), but I'm going through each tape returned and finding them, making me an index in order to know what and where everything is. The biggest issue I'm having, I have approximately 90 videos, the names given to them with iMemories does not make it easy to find them all. They apply 2 labels to each video with a number. I think it would make it so much easier if they would name the video the same as the number assigned to the tape. It's taking me hours to get through all of them and I'm still not done. Again, this is me being anal, but I don't want to throw any of them away until I know I have them all documented.

Date of experience: September 13, 2024
Illinois
1 review
0 helpful votes
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Not Senior friendly
September 16, 2024

I found the experience very frustrating because I'm not tech savvy, and I ran into dead ends and malls quite a bit in my quest to get things down loaded viewed and ordered. I did manage to download the videos, but as far as viewing them, they were very hard to see and hard to hear. I don't know if I have to set different settings up to make them better because I know the originals were fine, I don't know I just think they could have a little bit friendlier directions for everybody not just seniors thank you

Date of experience: September 16, 2024
Stacey S. iMemories Rep
7 months ago

Hi Dorothy, Thank you for taking the time to leave a review. Your feedback is incredibly valuable to us. It helps us improve so we can serve you better. We can certainly look into quality concerns you have. We want to ensure you get the best quality capture of your family memories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

California
1 review
1 helpful vote
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Treasures
September 9, 2024

The whole process was easy and within days I had some very valuable videos captured to send to my children; family memories that would have been lost forever. Just not enough time in the day to get everything done. But now, these treasures can be shared, and important people and events remembered!

Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Best memories
September 29, 2024

Thank you so much for having this program, I though I'll never go to get my memories converted to todays technology and it will be forever in a tape that never will be watched, I am so happy I used your services!

Date of experience: September 29, 2024
Washington
1 review
0 helpful votes
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An easy solution
September 13, 2024

After my mom passed I found 1000+ photos taken by and of my parents during their life. I needed the ability to share them with sisters and brothers, nieces and nephews, cousins, and aunts and uncles. IMemories turned out to be the cleanest, easiest and fastest way for everyone to see and download any memories/photos that might interest them.

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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Wonderful service and quality!
September 13, 2024

I was extremely pleased with how organized and easy the process of converting my slides and photos was. The quality is excellent I safely received back all my originals very soon after they were digitally converted. I will be recommending iMemories to friends and family.

Date of experience: September 13, 2024
Oregon
1 review
0 helpful votes
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Wonderful!
September 19, 2024

I was so nervous about sending my videos in. They had everything from my kids births, to birthday parties and so many millstones. But everything we so smooth. Everything made it there ok and everything made it back ok. Very happy! Would highly recommend

Date of experience: September 19, 2024
Arizona
2 reviews
0 helpful votes
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Great Service, Highly Recommended
September 18, 2024

This is the 2nd time I've used your services and both times my films came back wonderfully. I do wish you had a decent hosting service, but you do allow to download our films and/or pictures. Just loaded them all into Plex and watched them on my 55 inch TV. Thank you!

Date of experience: September 18, 2024
Pennsylvania
1 review
0 helpful votes
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I love my memories
September 19, 2024

I loved what I got back. So may beautiful treasures. I lOL 😅. I cried. Like I'm doing now! The staff was so amazing. They were so helpful and patient with me! I would recommend them with the highest regards

Date of experience: September 19, 2024
Texas
1 review
0 helpful votes
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I had small VHS tapes I could not view. As it turns out, the quality of our tapes was not very good, so of course the digital transfer is not as good as we had hoped. I don't think IMemories is responsible for this, but it makes the result somewhat disappointing. Know the quality of your tapes, etc. before you send then in.

Date of experience: September 18, 2024
Illinois
1 review
1 helpful vote
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Finally, we can easily watch home videos.
October 7, 2024

Process was easy to have old videos turned to digital. Loved watching what we recorded so long ago. I would have loved to keep the videos on my phone, but don't want to keep up with $50.00 a year.

Date of experience: October 7, 2024
Massachusetts
1 review
0 helpful votes
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Priceless
September 13, 2024

If you have 8mm videos, I highly recommend getting them converted to the iMemories app. You can download them to your devices very easily. We also had our wedding negatives that I had stored for almost 30 years and we sent those in as well - those came out incredibly well as they were taken with professional equipment. Makes a great gift to family members!

Date of experience: September 13, 2024
Maryland
1 review
1 helpful vote
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IMemories lost one of my tapes and then lied about it. And it was a ridiculous lie.

Get this: I sent them 14 tapes. When they were finally digitized and processed, I noticed that one of the tapes that appeared on their site was not mine. It was video of a different family, all strangers. Plus my 14th tape (a super sentimental and irreplaceable video of the day our son was born) was missing!

After a months long "investigation," they concluded that the 14th tape I sent them was the other family's tape. In other words, I was the one who sent them the other family's video! When they finally returned my box of tapes, there were only 13 tapes. Bottom line: they lose tapes and then blame you, even when the explanation is ridiculous.

I will never use them again. The entire purpose of their business is to help preserve analog memories. Instead, they permanently lose them. And then lie about it. At a minimum, they should own up to their error and apologize. But nope, that didn't happen. Doing the right thing is another thing they have lost.

Date of experience: October 4, 2024
Tennessee
1 review
0 helpful votes
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Happy Customer
September 26, 2024

I was very happy when I was able to view my videos on my IPhone, IPad, and TV 😊 IMemories did a wonderful job in restoring my videos. Although, I did have a few videos that couldn't be saved due to mold, but i was very pleased with the videos I received back. I will be placing another order with them very soon.

Date of experience: September 26, 2024
Illinois
1 review
0 helpful votes
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Best investment for your family
September 9, 2024

My dad had tapes from 32 years ago and home videos that none of us had seen. He filmed our lives and captured moments with family members we no longer have with us. Imemories was a really quick and efficient process and is definitely worth the investment.

Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Wish it was cheaper and faster
September 18, 2024

I paid over $400 and the upload quality was not great. Beginning of each video had a short snippet of another video I have seen this in a few of my videos. I have to send an email to get these fixed. The cost is high but I needed it done. Also, having to pay for keeping them in a site is also a bummer.

Date of experience: September 18, 2024
Stacey S. iMemories Rep
7 months ago

Hi Sheila, Thanks for your feedback. The issue you are seeing with the video clips is a glitch in the website. That short clip you see at the beginning is not on the actual video. If you download it or save it on DVDs/USB drive you would not see that issue. This does only happens occasionally and is something our team is looking in to. The iMemories cloud storage subscription is optional. It is one of the four ways all customers have save their memories. We would be more than happy to go over all the options with you, so you can save your memories in the way that suits you best! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.