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iMemories

Overview

iMemories has a rating of 4.3 stars from 11,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMemories most frequently mention vhs tapes, customer service and great job. iMemories ranks 1st among Photo Scanning sites.

service
1,839
value
155
shipping
153
returns
81
quality
6,137
This company responds to reviews on average within 1 day

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7,393 reviews
How would you rate iMemories?
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Canada
1 review
8 helpful votes
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Don't wait!
December 31, 2024

It was like the advertisement was saying! Don't wait. You get a big box, you send, they send everything back and you get everything online in no time!

Date of experience: December 31, 2024
Stacey S. iMemories Rep
4 months ago

Hi Katia, Thanks for trusting us to bring your memories back to life! We appreciate the amazing review!

Ohio
1 review
4 helpful votes
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I recommend iMemories
October 30, 2024

I am happy to have most of my home videos where we can watch them when we want to.

Date of experience: October 30, 2024
Stacey S. iMemories Rep
6 months ago

Hi Martha, Thanks for the amazing review! We're truly grateful to have you with us!

Virginia
1 review
3 helpful votes
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I sent in 20 old 8 mm reels in the first order and 21 vcr tapes in the second order. Pleased with the quality and responses to inquiries.

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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I have great experience using iMemories to restore my old videos. My videos were rercorded in PAL system. When I sent email with my questions, customer service replied me in two days (it was weekend) with full answer at all my questions. All my VHS tapes were returned to me in the same good shape as I sent to iMemories. I tried to restore my videos with another company before, but video quality was bad and some frames were missing. IMemories improved video quality of my old videos, but sound become become very quiet (low volume). If I have to convert any other videos, I would use iMemories again.

Date of experience: September 24, 2024
Florida
1 review
0 helpful votes
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Pamphlet should be revised with prices
October 1, 2024

The customer experience was good when I called, however I called about the price for digitizing DVDs. The pamphlet made it seem it would only be 9.95 to digitize, a bit cheaper than a VHS. I think the pamphlet should be revised to show this on the page for add ons and that the price is for if you want to order a DVD, not digitize a DVD. I may not have sent in so many at one time as the difference for me was almost $150 as I had many DVDs. All in all the process was easy!

Date of experience: October 1, 2024
Indiana
1 review
0 helpful votes
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I am hooked!
September 30, 2024

I am slowly learning how iMemories works, but the support team has been great in answering my questions. My whole family is enjoying it and I have no regrets about starting the process. My only issue is the functionality on the app isnt the same as on my laptop. I wish I could run slideshows from my app.

Date of experience: September 30, 2024
Washington
1 review
0 helpful votes
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AMAZING
September 21, 2024

I have not seen my family videos in 20+yrs! I finally sent them to iMemories to get digitized and it's AMAZING to be able to relive the memories of my kids growing up. This is the best investment I've made to preserve our memories! I'll be sending of my photos next and can't wait to see more memories!

Date of experience: September 21, 2024
Ohio
1 review
0 helpful votes
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Easy and efficient
October 3, 2024

Our videos were converted in a timely manner and we received the originals back without issues. I was able to share my videos with my family. I appreciated how quickly it all transpired.

Date of experience: October 3, 2024
New York
1 review
1 helpful vote
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Great experience but…
October 4, 2024

IMemories made it very simple to do everything I needed. I just wish that they would give more time for me to use the cloud until I get it converted and put into a permanent place

Date of experience: October 4, 2024
Ohio
1 review
0 helpful votes
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Company delivered!
September 23, 2024

Submitted a broken VHS tape for digitizing. I was surprised that iMemories was able to recover the content. The final video represented the issues encountered with the broken tape at the beginning of the digitized material. I was satisfied with the end result.

Date of experience: September 23, 2024
Florida
1 review
3 helpful votes
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Great but expensive
October 4, 2024

So happy I got my order in and can view my tapes online without downloading them all or the link expiring because I do not want to take up all my storage in doing this. It was very expensive though.

Date of experience: October 4, 2024
Pennsylvania
1 review
0 helpful votes
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Great Service and Process
September 18, 2024

I was very worried about sending in the videotapes that I had been keeping for over 20 years. But the iMemories process was easy and they did the conversion and sent back my films in a very timely manner. I would highly recommend their service.

Date of experience: September 18, 2024
Maine
1 review
0 helpful votes
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Satisfied
September 29, 2024

Overall, it was a good experience. I'd love watching videos. I hadn't seen in a long time because they've been in a format. I couldn't play. I got back all of my stuff in great shape. And it was easy to download all the digital stuff to my computer.

Date of experience: September 29, 2024
Massachusetts
1 review
0 helpful votes
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So much fun!
September 18, 2024

I hadn't seen these videos in twenty-five years. When camcorders came out, I chose the Hi-8 formula. That did not become the standard. And when my camcorder died, I could no longer watch them. IMemories converted them easily. I liked the box I night from them to mail the tapes (with prepaid label). I liked how the videos appeared via a link in email as they were ready. And they are so easy to share with people.

Date of experience: September 18, 2024
Florida
1 review
0 helpful votes
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More to convert
September 29, 2024

I loved the whole experience, however, I wish the other videos I did not choose to convert were still available for me to convert if I choose to later rather than mailing them again and starting the whole process over.

Date of experience: September 29, 2024
Illinois
1 review
0 helpful votes
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Loved it
September 25, 2024

I had old 8mm videos that I no longer had the camera for. I tried to find someone who had an old camera or had one for sale. They were expensive on the internet and with no guarantee that they would work. IMemories was great and made it so easy. I'm sending more videos for them to convert.

Date of experience: September 25, 2024
Indiana
1 review
0 helpful votes
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Helps Preserving Precious Memories
September 22, 2024

I have placed two orders. I really have no complaints. I have called Customer Service a few times, the Reps have been very helpful. Be patient when calling because it could take a few minutes to get someone on the line.

Date of experience: September 22, 2024
West Virginia
1 review
0 helpful votes
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Great experience
September 11, 2024

I have had my 6 VHS videos for over 20 years and luckily IMemories was able to convert them digitally. A few glitches in quality, but overall still great seeing all my memories come through. It was also great to share with my family & friends.

Date of experience: September 11, 2024
Stacey S. iMemories Rep
8 months ago

Hi Fedrica, Thank you for the excellent review! Your support means everything!

New York
1 review
0 helpful votes
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Vietnam and family films
September 24, 2024

The films i sent in were over 57 years old and i wasn't sure anything was worth salvaging. They were movies my husband made while he was in Vietnam in the army. I was very surprised anything was to be seen on the tapes. My husband died 4 years ago so some of the photos of him that were retrievable were such a blessing. Thank you.

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Family Memories
September 18, 2024

I very much enjoyed watching my family members on our tapes. Sadly three members of our family are no longer with us and it was heart warming seeing them at gatherings and holidays. These Hi8 tapes were from the early 2000's. The viewing quality was excellent.

Date of experience: September 18, 2024