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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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After having our family memories digitized, our hearts were filled and the water work's started. It is such a wonderful experience to view our children in times gone by. Life is good and we have many Blessings.
Thank you!
Dad
Getting my v h s tape transferred was super.Easy and I felt confident the company would do a great job.They exceeded my expectations when I saw the color enhancement.And the work they did on the memories on the video.
Thank you, Mara, for sharing your experience. It’s wonderful to hear the enhancements exceeded your expectations. It means a lot that you trusted us with such precious memories.
I received many tapes from my grandmother when she had passed. Now I am able to share them with family from all over. Thank you so much for making this happen.
Thank you, Tina, for sharing such a meaningful story. It's wonderful to know we played a part in keeping these memories alive for you.
The only thing that I'm not sure about is that one of the VHS tape conversions didn't have any sound on the digitized copy. It had it on the original VHS tape when I last viewed it. I no longer have a device so play it on, so am wondering if this is a flaw in the process or the original.
Otherwise, everything was fantastic.
Hi Lynn, thank you so much for your kind words and for sharing your experience! I’m sorry to hear about the sound issue with that VHS tape. Please reach out so we can look into what happened. We’re here to make sure everything turns out just right for you every time!
My order was processed in a timely manner, and all the videos were clear and accurate. I highly recommend this service to everyone.
We’re so happy to hear your experience was smooth and that our team could make the process easy and enjoyable. Thank you for your wonderful feedback and for trusting us with your memories
I am so happy to have received my digital copy of my only videos of my late father. To hear his voice, to see his face again. I'm overwhelmed with emotion. It's a gift for me and all my siblings to be able to watch our interactions
Krystal, thank you for sharing your heartfelt experience. We're honored to have helped preserve such treasured memories, and it means a lot to know these moments continue to bring you and your family comfort.
The process was very easy and the turnaround time was quick. They made sure to take care of all of these very important memories. The digital quality was better than I expected, and I will be forever grateful for having these memories.
Thank you, Tennille, for sharing such wonderful feedback. We're truly honored to help preserve your treasured memories and delighted the experience exceeded your expectations.
I got my tapes done except for my Dr phil tape. Unfortunately copywrite law made them unable to convert the data. It was the christmas special my family was on.
Otherwise I am very satisfied. They did their best with old tapes I had.
Thank you so much for your understanding and kind words Angel! We’re glad you’re happy with the results and appreciate your patience regarding the copyrighted tape.
I was quoted 4 weeks from my approval payment for my video to be digitized, and I still have not received my order, almost six weeks later. They are currently advertising for 4 weeks. I sent a 30-minute video, so the problem is not with my order. The video sat in the production queue for 4 weeks before they even began production. There are no answers, and every time I call, they extend the wait time for various reasons. It feels like they are making it up as they go along. I will never use this service again. It is not transparent with the lead times, and no answers from customer service.
Hi Lisa,
Thank you for speaking with my manager today in reference to your order. We want to again personally apologize for the delay in completing your order. While working on your media, we performed additional clean up to ensure the best possible quality, which unfortunately extended the processing time.
We understand how important your memories and turn around times are and regret any inconvenience this delay may have caused. As a gesture of our appreciation for your patience, we’ve issued a full refund for your order.
Thank you again for choosing us to preserve your memories. If you have any questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.
My DVD were all clear. Had good communications with them. Every was simply and I am now enjoy them.
We're so happy to hear that you had such a positive experience with iMemories Jane! Your feedback means the world to us—thank you for choosing iMemories!
It was like the advertisement was saying! Don't wait. You get a big box, you send, they send everything back and you get everything online in no time!
Hi Katia, Thanks for trusting us to bring your memories back to life! We appreciate the amazing review!
I love the restoration of my old films! My family had the best time watching them!
Hi Robin, This is wonderful to hear! Thank you for trusting us with such precious memories!
Glad to have so many memories saved! Forgot so much that happened
This company is nothing short of a scam. Not only did they overcharge me for the box, but they also charged me for converting five VHS tapes and ultimately didn't convert a single one. They claimed it was due to broadcast content on the tapes, which they allegedly "can't convert." Despite this, they refused to refund me for the tapes, effectively pocketing $75 plus shipping costs – a total of $120 wasted. This company took my money and provided no service in return. Extremely disappointing and unprofessional.
Hi Leonardo,
Thank you for taking the time to share your concerns with us.
We definitely appreciate our customers, and we're sorry that your experience didn't meet your expectations. When we processed the videotapes that you sent in, there were four that did not contain any home video content. The video footage was all copyrighted recorded TV shows. By law, iMemories is not able to upload copyrighted media such as Hollywood movies, television shows, and news broadcasts to your account without a copyright release.
There were also two videotapes that had damaged ribbons. We were able to repair and process one of the damaged tapes. The other tape we were not able to repair. The outside housing did not have any screws in it, so we were unable to open the housing to repair the ribbon.
We do not automatically refund for tapes that contain copyrighted material, because the extensive digital conversion work was completed. We do make note of the copyright restrictions on our website, as well as in the Starter Guide that is included inside the Safeship Kit.
It is our goal to ensure that our customers have the best experience possible. We have processed a refund for the tapes that could not be processed and the Safeship Kit. We hope this action helps to ease any concerns or issues you may have experienced. Our aim is always to ensure your satisfaction and trust in our service. If there's anything more we can assist with or if you have further feedback to share, please don't hesitate to reach out. Your peace of mind is very important to us.
Hi Karla, Thanks for the five-star review! We truly appreciate your support!
I am happy to have most of my home videos where we can watch them when we want to.
Hi Martha, Thanks for the amazing review! We're truly grateful to have you with us!
Excellent service! Everything turned out beautifully and I received all tapes back unharmed.
We so appreciate your comment Chelsea! Thank you for trusting us with your precious memories.
I sent my VHS tapes from the 1980's and 90's to iMemories and received them back in a timely manner.
My family is delighted to have access now to our home movies from their childhood! It is so easy and convenient to share them online. We are very pleased with the results!
Hi Susan, Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us!
The overall experience was good overall. The online process was very simple and easy to use. The people were helpful when I called with any questions that I had. I have recommended imemories to several family members and friends.
Hi Douglas, Thank you for the wonderful review! We appreciate the kind word and your recommendation!
It has been great, however, I am trying to learn how to better label and sort my memories. Also, when viewing on the tv app, I am noticing that it "times out" and doesn't finish the whole video. How can I correct this?
Hi Kellie, Thank you for taking the time to comment! When viewing on your TV, please make the screensaver does not come on, that will interrupt the videos. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Memories restored and now in a digital format that is easy to share. I went from a box full of negatives to precious memories.
Hi Traci, Thank you for trusting us with such precious memories, we appreciate your kind words!
I can finally view my old VHS tapes! And I was able to share memories with family members. Now, I'm taking advantage of iMemories storage feature to keep my memories safe and organized.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dennis, thank you for sharing such a heartfelt experience. It means so much to know how restoring these memories has touched your family’s life, and we’re honored to be part of preserving those priceless moments.