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iMemories

Overview

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
How would you rate iMemories?
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Michigan
1 review
0 helpful votes
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Not what I thought I'd get
September 18, 2024

I sent ( and paid for) two tapes for digitizing. One couldn't be done because it was copyrighted (it was a tape of my son's first college basketball game that was televized). So, they returned the tape, but I was not given a refund for that one, because of what they "had to do"... I didn't see anything on their website to indicate that tape would not be able to be done, either. I will not recommend this
Company to anyone.

Date of experience: September 18, 2024
Stacey S. iMemories Rep
10 months ago

Hi Dorothy, Thank you for taking the time to leave a review. We do make note on our website and in the Starter Guide included inside the Safeship Kit, that we can not process any copyrighted material. The digital conversion work is done on the tapes, so we do not automatically refund. You were given a refund in August for that tape. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Pennsylvania
1 review
0 helpful votes
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So easy!
September 2, 2024

I was initially nervous to send all of my cherished, irreplaceable videos in the mail but they made it so easy. The delivery process was simple & I really appreciate the communication with imemories on when they received and shipped our videos. The videos are all so nicely sorted and my family and I love that we can just use the app on our tv to watch our memories! The price is a little high, but it's so worth it to have your memories in one place and not vulnerable to damage!

Date of experience: September 2, 2024
Illinois
1 review
0 helpful votes
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Best money I've ever spent! Thank you so much!
September 8, 2024

Looking back at all our old movies has brought years of love and joy. What a precious gift you created for our family. Our videos were getting to fragile for us to watch anymore until I memories gave us our memories back.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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So special
September 26, 2024

Can't believe it took me this long to do this. Just amazing to be able to relive such special family memories. Not cheap but worth every penny! Thanks

Date of experience: September 26, 2024
New York
2 reviews
1 helpful vote
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Confusing interface
September 9, 2024

The website interface is confusing. It turns out, it is selling a subscription to view the content online through their app. In order to just get a download on a thumb drive it was, in my case, an additional $100

Date of experience: September 9, 2024
Stacey S. iMemories Rep
10 months ago

Hi Stephen, Thank you for taking the time to leave feedback. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories during the 30 days of free online access. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. I noticed that when you ordered the USB drive, you did not add the promotional code that was included with your SafeShip Kit for 50% off. You will see a refund for the difference in the next 3-5 business days. We appreciate you trusting iMemories with your special family memories.

Colorado
1 review
6 helpful votes
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It has been great, however, I am trying to learn how to better label and sort my memories. Also, when viewing on the tv app, I am noticing that it "times out" and doesn't finish the whole video. How can I correct this?

Date of experience: October 22, 2024
Stacey S. iMemories Rep
9 months ago

Hi Kellie, Thank you for taking the time to comment! When viewing on your TV, please make the screensaver does not come on, that will interrupt the videos. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

California
1 review
0 helpful votes
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Reconnecting with great memories
September 8, 2024

The box came and I loaded all different types and f media found after I cleaned out the garage. The digitization appeared on their cloud service quickly after I got my quote for the work. The quality was good. I'm happy with the results and got all of my originals returned and VERY well packaged!

Date of experience: September 8, 2024
South Carolina
1 review
0 helpful votes
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Digitized photos in disarray.
September 8, 2024

In my past orders the final product was a pleasure to receive and view. For some reason 95% of my photos had to turned to be in the proper viewing position. This took me over an hour to correct. Like past orders I was pleased with the quality of the photos but the end product should be ready for viewing.

Date of experience: September 8, 2024
New York
1 review
0 helpful votes
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Review
September 5, 2024

All went well; however, my original copies of my VHS tapes were delivered to an old address that I have not resided at in over 8 years. I'm not certain how that address was listed on my profile. Fortunately, I was able to rush to the address and grab the box from the porch when I received the email notifying me of my delivery.

Date of experience: September 5, 2024
Stacey S. iMemories Rep
10 months ago

Hi Mai, Thank you for your feedback! We're so glad to hear you were able to get the box! We apologize for the inconvenience.

North Carolina
1 review
0 helpful votes
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Once Again...Excellent Results
August 29, 2024

IMemories does a terrific job. Tapes -- some 50 yrs old -- were converted to digital and now we can enjoy them via computer, phone, TV etc. My kids now in their 50's get to see themselves as infants, childhood & college and then marriages! Priceless memories!

Date of experience: August 29, 2024
Virginia
1 review
0 helpful votes
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What an awesome company!
September 10, 2024

Working with iMemories was so easy. They sent a pre-labeled box with all the packing materials to send in my home videos. Once they received them, the turnaround time was fairly quick. All my videos were uploaded on an easy to use app. My whole family is able to view them on the app as well. It's amazing. I highly recommend.

Date of experience: September 10, 2024
Oregon
1 review
0 helpful votes
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Great service!
September 26, 2024

I am so happy that I sent my videos to iMemories! Their customer service was also fantastic when I emailed them for a question. I will definitely be using their services again!

Date of experience: September 26, 2024
Massachusetts
2 reviews
0 helpful votes
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Recommended
August 29, 2024

Not as pricey as expected, yet the service was very well organized. Mostly important they came through with the goods. I now have all our home movies in a thumb drive, and so do my siblings for their birthdays. Hearing about it, now my cousin wants to do his.

Date of experience: August 29, 2024
Stacey S. iMemories Rep
11 months ago

Hi Michael, We appreciate your kind words! Thank you for taking the time to share your thoughts!

Florida
2 reviews
3 helpful votes
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Excellent Customer Service!
September 7, 2024

Quick, affordable service to protect my priceless memories. My wife of 52 years passed away this year, and I'm grateful that iMemories allows me to share my lifetime memories with family and friends.
I have 8mm film, VHS tapes, and hundreds of old physical photos of various sizes converted to digital.

Date of experience: September 7, 2024
Colorado
1 review
0 helpful votes
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My recent order
September 20, 2024

Overall this has been an excellent experience. I was confused because two tapes were returned to me not transferred with no explanation. But I would recommend your company and use it again

Date of experience: September 20, 2024
Ohio
1 review
0 helpful votes
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Videos
October 1, 2024

The pictures are great, but the videos are very poor quality and difficult to view. There are a couple of seconds from the previous video on the next videos

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Excellent customer service, exactly as described. I was very busy after the work was completed and delivered, and they kept asking if everything was all right. It was!

Date of experience: September 29, 2024
Rhode Island
1 review
6 helpful votes
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Excellent
October 10, 2024

We didn't send out the memories box until over a year after purchasing and there were no issues. My tapes and CDs were processed and available online only days later! I have also received my items back from them. I'd say the whole thing took maybe a month between sending out and getting back. I was so nervous to send my important items but now I would use them again if any old school storage is found!

Date of experience: October 10, 2024
Michigan
1 review
0 helpful votes
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I WAS IN TEARS HAPPY.
September 29, 2024
Updated review

I HAVE SERVICES WITH COMPANY BEFORE, TOTALLY VERY GOOD ALWAYS.JUST ONE PROBLEM I JUST NOT CONTACTED THEM YET,SURE IT WILL BE CORRECTED,AS ALWAYS. I HAVE TRUST AND FAITH WITH THIS COMPANY. I HAVE VERY MUCH FAITH AND CONFIDENCE WITH THEM. SOME OF MY PICTURES,ECT. MEAN THE WORLD TO ME,SENDING THIS WONDERFUL COMPANY MY TREASURES IS TOTALLY DONE IN FAITH AND TRUST. THANKS.

Date of experience: September 29, 2024

HAPPINESS!
July 11, 2024
Previous review

My experience was one of total BLISSFUL memories.The pictures were totally colorfull and clear from negativies from long ago.,dending another order soon. THANK YOU.

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Professionally Transferred and Preserved
September 2, 2024

I sent several 60 yr old 8mm films in to be digitally transferred. The process did not take long at all. Within approximately 4 weeks I received my notice that they were completed. It was easy to download and share with family members. I was very pleased with IMemories.

Date of experience: September 2, 2024