iMemories Questions & Answers

Here’s what consumers have asked with answers from iMemories staff and previous consumers.

137 questions answered

9% answered in 1 day

Question:

What if the vcr tapes need cleaning as well.some have mold on the tapes What if the vcr tapes need cleaning as well.some have mold on the tapes

Answer:

Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).

By Heather P. over a year old

Question:

What dpi is used for digitizing photographs? What dpi is used for digitizing photographs?

Answer:

Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.

By Patty S., over a year old

Question:

Hi i- i would like to get a cassette of music converted to a cd. do you do music? can't find any info on that. Hi i- i would like to get a cassette of music converted to a cd. do you do music? can't find any info on that.

Answer:

Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.

By Patty S., over a year old

Question:

Will imemories copy wedding videos which were copyrighted by the original videographer seventeen years ago and have gone out of business? Will imemories copy wedding videos which were copyrighted by the original videographer seventeen years ago and have gone out of business?

Answer:

They won't but Immure Records will. Just google them. They are awesome.

By Joe F. over a year old

Question:

I have received the box but am unclear how to obtain the 20 percent off I have received the box but am unclear how to obtain the 20 percent off

Answer:

Hi Phillip, Once we receive your order with with bar code and inventory your items and then send you a quote email. You will enter the code in the promotion box before making your payment. Feel free to call us here with questions. 1-800-845-7986. Thanks, Patty

By Patty S., over a year old

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Question:

The cost to convert 32 8mm tapes and 6 vhs tales The cost to convert 32 8mm tapes and 6 vhs tales

Answer:

Good luck that the VHS tapes are about 29.99 each and not sure on the 8MM tapes. If any thing like mine, it was well over 1 K for 34 tapes. Plus, shipping, and taxes! I didn't do it, so back to square one.

By Rachel P. over a year old

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Question:

How long does this process take? i have approximately 50 tapes i want converted although they are not all full. what is the cost? How long does this process take? i have approximately 50 tapes i want converted although they are not all full. what is the cost?

Answer:

You can figure $29.99 per tape and about.99 per photo. Plus shipping and local taxes.

By Rachel P. over a year old

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Question:

How can i upload from google photos? How can i upload from google photos?

Answer:

Hi Martha, Unfortunately we can't access your Google photos. You will have to save them onto your computer or other device first. You can then upload your images.

By Patty S., over a year old

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Question:

I would like to have 3 video cassets converted into dvd format. i received the shipping materials, but need to know the full cost before i commence I would like to have 3 video cassets converted into dvd format. i received the shipping materials, but need to know the full cost before i commence

Answer:

A: Hi Bettie, The price is 12.99 per tape whether it's 5 minutes or 6 hours plus shipping and handling. If you choose the Online Plus option you would have the capability to combine shorter video tapes to fewer DVDs saving money on the back end. DVDs hold a little over two hours. Without knowing how long your tapes are I can't give you a firm price. Please let us know if you need anything else. Our number is 1-800-845-7986. Thanks, Patty

By Patty S., over a year old

See more answers (2)

Question:

I have 3 vcr videotapes. i already have the imemories box. some tapes are full, some are partial. ball park of cost to convert? I have 3 vcr videotapes. i already have the imemories box. some tapes are full, some are partial. ball park of cost to convert?

Answer:

Hi Bettie, The price is 12.99 per tape whether it's 5 minutes or 6 hours. If you choose the Online Plus option you would have the capability to combine shorter video tapes to fewer DVDs saving money on the back end. DVDs hold a little over two hours. Please let us know if you need anything else. Our number is 1-800-845-7986. Thanks, Patty

By Patty S., over a year old

See more answers (2)

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Typical questions asked:

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iMemories Questions & Answers

What if the vcr tapes need cleaning as well.some have mold on the tapes What if the vcr tapes need cleaning as well.some have mold on the tapes

What dpi is used for digitizing photographs? What dpi is used for digitizing photographs?

Hi i- i would like to get a cassette of music converted to a cd. do you do music? can't find any info on that. Hi i- i would like to get a cassette of music converted to a cd. do you do music? can't find any info on that.

Will imemories copy wedding videos which were copyrighted by the original videographer seventeen years ago and have gone out of business? Will imemories copy wedding videos which were copyrighted by the original videographer seventeen years ago and have gone out of business?

I have received the box but am unclear how to obtain the 20 percent off I have received the box but am unclear how to obtain the 20 percent off

The cost to convert 32 8mm tapes and 6 vhs tales The cost to convert 32 8mm tapes and 6 vhs tales

How long does this process take? i have approximately 50 tapes i want converted although they are not all full. what is the cost? How long does this process take? i have approximately 50 tapes i want converted although they are not all full. what is the cost?

How can i upload from google photos? How can i upload from google photos?

I would like to have 3 video cassets converted into dvd format. i received the shipping materials, but need to know the full cost before i commence I would like to have 3 video cassets converted into dvd format. i received the shipping materials, but need to know the full cost before i commence

I have 3 vcr videotapes. i already have the imemories box. some tapes are full, some are partial. ball park of cost to convert? I have 3 vcr videotapes. i already have the imemories box. some tapes are full, some are partial. ball park of cost to convert?

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