iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
It was worth having them available on the the computer and a thumb drive as well. I'm a senior and have years of memories I can now see. I'm so grateful for all of this.
It has been so exciting to get to watch our family's home movies once again! Our four adult children are loving being able to relive part of their childhood! We have wanted to do this for years and we finally got it done! 🙏 Thank you!
I had a little difficulty figuring out how to download everything onto a flash drive, but I finally got it. I'm sure it's just me and my lack of understanding. The service is great and the one time I did call, the person I spoke with was very helpful. I'm giving the flash drives to the kids/grandkids for Christmas!
Seeing my old videos from before I was born until I was kid was so heartwarming! IMemories is an excellent company and I have recommended them to anyone with ears who wi listen! 😂
The only thing is that they didn't organize it by years. That would be much better
The quality of the digital videos exceeded my expectations. I was concerned my home movies from 39 years ago would not come out well but they look great! Also, the turnaround time exceeded expectations as well! I highly recommend this service!
Nicely done.
Wish the videos were separated a bit better since I'm not good on the computer I had a bit of struggle separating however i navigated through it ok.
This was such an easy and professional process. My videotapes were well taken care of and returned back in a timely manner. I'm very happy with how everything turned out.
Hi Kate, Your comment means a lot to us! Thank you for trusting us with such important memories!
Fantastic! This was my 4th order (35mm slides, Cassette tapes & photos) and they were all done Outstanding!:-) I had specific requirements and details on how they were to be digitized...all done with perfection! Looking forward to assisting my daughter's with there photos...
Although we love the final product, we were disappointed & surprised at the sluggishness of the downloading process. Sometimes it would take 24 hours for the requested download to be ready. Perhaps a slow server? Your website is sluggish as well.
Hi Elizabeth, Thank you for your feedback. The download requests can take anywhere from a few minutes to a few hours to complete. I see that most of your downloads were available within that time frame. We certainly apologize for any delays you may have encountered. We have experienced some slowness in the last week, that our team is currently working on correcting. We appreciate your patience while we work to correct this as quickly as possible.
My father died earlier this year, and the thought of never hearing his voice again was devastating. My family and I found old home videos and sent them in. Thanks to iMemories, I'll get to listen to my dad's voice whenever I need forever. I'm eternally grateful.
Could not be happier, great quality, brought memories from VHS tapes that we could not view because of no longer having a VHS player back to life, and was able to easily download in a format where they will forever be stored on my computer/hard drive
I had been looking for a company that could transfer all of my mom's old VHS tapes to digital. It was a great experience and I would definitely recommend iMemories. Thank you for keeping my old childhood memories safe.
My experience from the moment I got on the website till sending and receiving back my home movies.
Was all a great experience.
Thank you to everyone in imemories.
Respectfully.
Jose Torres.
I received them early and everything like I wanted. The only problem I had was that I noticed a couple of small portions of my home movies were not included. Other than that, I liked it. One other thing I can get by I guess is that the videos are in little clips instead of together like the home movies I sent in were. I used an app to put them together and reupload them but I haven't been able to do it yet because it takes forever!
Hi Cari, When we do the digital conversion each videotape will be separated into scenes. Our editors use location changes, time stamps and camera stops/starts to create these scenes. If you would prefer to have the videos as one single continuous video we can certainly do that for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I've used iMemories for a couple of years now. This summer I found several movie reels at my Moms house and I sent them in to iMemories. The service was great and the reels are only four minutes total to watch without sound but a great way to see my parents in their early years. My Mom has really enjoyed stepping back in time too and watching them. We will continue using iMemories in the future. Thanks!
I am pleased with iMemories digitizing my precious memories. It was a good turn around time and the quality is good. I had a little difficulty in figuring out how to manuever the download and put them on my media. But one of your representatives, Jennifer Byrne, was great and walked me through it perfectly. I do believe that better instructions should be included for non-techies like myself. One complaint is I wish I had heads up the tapes were being returned. We were out-of-town and the package sat in the rain before my son could pick them up. It was packed well so nothing happened to it. But all in all I am very pleased and will do this again. It was a little expensive, but worth it. The coupon helped. Thank you.
This was worth every penny. I had over 70 video tapes converted to digital. The videos consisted mainly of my 4 boys from birth on up to about 10 years old. I hadn't seen many of them in 15 years and it was nice to finally find a company that a few of my friends trusted to convert them. Within about a week of sending them I started receiving some of my converted videos on the imemories app! It's super easy to download and share them with anyone and the quality is great! I highly recommend Imemories!
Imemories is my go to for great service, great prices, quick shipping and turnaround. They're the only one I'll use.
I ordered two tapes to be digitized. Each one was done. My only issue is having to pay to have the tapes returned when I was having them digitized in order to dispose of them. When I reached out to question that, I was given a discount code. I just think that the process could be streamlined for people who don't wish to have their tapes returned.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi Teri, Thank you for the fantastic review! We're truly grateful for your recommendation!