business logo of iMemories

iMemories

Overview

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Charlotte P.
Unfollow Charlotte P.
Send Message
Share Review
Report Review

Satisfied
September 26, 2024

It was worth having them available on the the computer and a thumb drive as well. I'm a senior and have years of memories I can now see. I'm so grateful for all of this.

Date of experience: September 26, 2024
Arizona
1 review
0 helpful votes
Follow Lynn J.
Unfollow Lynn J.
Send Message
Share Review
Report Review

Family fun!
August 30, 2024

It has been so exciting to get to watch our family's home movies once again! Our four adult children are loving being able to relive part of their childhood! We have wanted to do this for years and we finally got it done! 🙏 Thank you!

Date of experience: August 30, 2024
Texas
2 reviews
0 helpful votes
Follow Marla K.
Unfollow Marla K.
Send Message
Share Review
Report Review

Wonderful service
September 6, 2024

I had a little difficulty figuring out how to download everything onto a flash drive, but I finally got it. I'm sure it's just me and my lack of understanding. The service is great and the one time I did call, the person I spoke with was very helpful. I'm giving the flash drives to the kids/grandkids for Christmas!

Date of experience: September 6, 2024
New York
1 review
0 helpful votes
Follow Destiny V.
Unfollow Destiny V.
Send Message
Share Review
Report Review

So worth it!
September 23, 2024

Seeing my old videos from before I was born until I was kid was so heartwarming! IMemories is an excellent company and I have recommended them to anyone with ears who wi listen! 😂

Date of experience: September 23, 2024
Florida
1 review
5 helpful votes
Follow Jennifer G.
Unfollow Jennifer G.
Send Message
Share Review
Report Review

Service
October 14, 2024

The only thing is that they didn't organize it by years. That would be much better

Date of experience: October 14, 2024
Ohio
1 review
0 helpful votes
Follow Teri S.
Unfollow Teri S.
Send Message
Share Review
Report Review

Very Impressed!
September 5, 2024

The quality of the digital videos exceeded my expectations. I was concerned my home movies from 39 years ago would not come out well but they look great! Also, the turnaround time exceeded expectations as well! I highly recommend this service!

Date of experience: September 5, 2024
Stacey S. iMemories Rep
10 months ago

Hi Teri, Thank you for the fantastic review! We're truly grateful for your recommendation!

Tennessee
1 review
0 helpful votes
Follow Steven Y.
Unfollow Steven Y.
Send Message
Share Review
Report Review

Nice job
September 27, 2024

Nicely done.
Wish the videos were separated a bit better since I'm not good on the computer I had a bit of struggle separating however i navigated through it ok.

Date of experience: September 27, 2024
California
1 review
0 helpful votes
Follow Kate V.
Unfollow Kate V.
Send Message
Share Review
Report Review

Magical experience
September 19, 2024

This was such an easy and professional process. My videotapes were well taken care of and returned back in a timely manner. I'm very happy with how everything turned out.

Date of experience: September 19, 2024
Stacey S. iMemories Rep
10 months ago

Hi Kate, Your comment means a lot to us! Thank you for trusting us with such important memories!

New York
1 review
0 helpful votes
Follow John A.
Unfollow John A.
Send Message
Share Review
Report Review

Oiutstanding:-)
September 10, 2024

Fantastic! This was my 4th order (35mm slides, Cassette tapes & photos) and they were all done Outstanding!:-) I had specific requirements and details on how they were to be digitized...all done with perfection! Looking forward to assisting my daughter's with there photos...

Date of experience: September 10, 2024
California
1 review
0 helpful votes
Follow Elizabeth V.
Unfollow Elizabeth V.
Send Message
Share Review
Report Review

Wonderful product; downloads are sluggish
August 28, 2024

Although we love the final product, we were disappointed & surprised at the sluggishness of the downloading process. Sometimes it would take 24 hours for the requested download to be ready. Perhaps a slow server? Your website is sluggish as well.

Date of experience: August 28, 2024
Stacey S. iMemories Rep
11 months ago

Hi Elizabeth, Thank you for your feedback. The download requests can take anywhere from a few minutes to a few hours to complete. I see that most of your downloads were available within that time frame. We certainly apologize for any delays you may have encountered. We have experienced some slowness in the last week, that our team is currently working on correcting. We appreciate your patience while we work to correct this as quickly as possible.

Missouri
1 review
0 helpful votes
Follow Courtnie W.
Unfollow Courtnie W.
Send Message
Share Review
Report Review

Lost Memories Found Again
September 2, 2024

My father died earlier this year, and the thought of never hearing his voice again was devastating. My family and I found old home videos and sent them in. Thanks to iMemories, I'll get to listen to my dad's voice whenever I need forever. I'm eternally grateful.

Date of experience: September 2, 2024
Maryland
1 review
0 helpful votes
Follow Mike N.
Unfollow Mike N.
Send Message
Share Review
Report Review

Memories brought to life
September 20, 2024

Could not be happier, great quality, brought memories from VHS tapes that we could not view because of no longer having a VHS player back to life, and was able to easily download in a format where they will forever be stored on my computer/hard drive

Date of experience: September 20, 2024
Florida
1 review
0 helpful votes
Follow Marie N.
Unfollow Marie N.
Send Message
Share Review
Report Review

Great service
August 31, 2024

I had been looking for a company that could transfer all of my mom's old VHS tapes to digital. It was a great experience and I would definitely recommend iMemories. Thank you for keeping my old childhood memories safe.

Date of experience: August 31, 2024
California
1 review
0 helpful votes
Follow jose t.
Unfollow jose t.
Send Message
Share Review
Report Review

My experience from the moment I got on the website till sending and receiving back my home movies.
Was all a great experience.

Thank you to everyone in imemories.
Respectfully.
Jose Torres.

Date of experience: September 20, 2024

THANK YOU.
February 5, 2024
Previous review

Everything was very easy proses to get my tapes digitized.

Date of experience: February 5, 2024
Mississippi
1 review
1 helpful vote
Follow Cari W.
Unfollow Cari W.
Send Message
Share Review
Report Review

I'd give it 4 out of 5 stars honestly.
September 11, 2024

I received them early and everything like I wanted. The only problem I had was that I noticed a couple of small portions of my home movies were not included. Other than that, I liked it. One other thing I can get by I guess is that the videos are in little clips instead of together like the home movies I sent in were. I used an app to put them together and reupload them but I haven't been able to do it yet because it takes forever!

Date of experience: September 11, 2024
Stacey S. iMemories Rep
10 months ago

Hi Cari, When we do the digital conversion each videotape will be separated into scenes. Our editors use location changes, time stamps and camera stops/starts to create these scenes. If you would prefer to have the videos as one single continuous video we can certainly do that for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Canada
1 review
0 helpful votes
Follow Debbie M.
Unfollow Debbie M.
Send Message
Share Review
Report Review

Excellent way to preserve memories
August 30, 2024

I've used iMemories for a couple of years now. This summer I found several movie reels at my Moms house and I sent them in to iMemories. The service was great and the reels are only four minutes total to watch without sound but a great way to see my parents in their early years. My Mom has really enjoyed stepping back in time too and watching them. We will continue using iMemories in the future. Thanks!

Date of experience: August 30, 2024
Maryland
1 review
0 helpful votes
Follow Pamela W.
Unfollow Pamela W.
Send Message
Share Review
Report Review

Fast turn around time and accurate job
September 1, 2024

I am pleased with iMemories digitizing my precious memories. It was a good turn around time and the quality is good. I had a little difficulty in figuring out how to manuever the download and put them on my media. But one of your representatives, Jennifer Byrne, was great and walked me through it perfectly. I do believe that better instructions should be included for non-techies like myself. One complaint is I wish I had heads up the tapes were being returned. We were out-of-town and the package sat in the rain before my son could pick them up. It was packed well so nothing happened to it. But all in all I am very pleased and will do this again. It was a little expensive, but worth it. The coupon helped. Thank you.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
Follow Anna R.
Unfollow Anna R.
Send Message
Share Review
Report Review

Amazing
September 4, 2024

This was worth every penny. I had over 70 video tapes converted to digital. The videos consisted mainly of my 4 boys from birth on up to about 10 years old. I hadn't seen many of them in 15 years and it was nice to finally find a company that a few of my friends trusted to convert them. Within about a week of sending them I started receiving some of my converted videos on the imemories app! It's super easy to download and share them with anyone and the quality is great! I highly recommend Imemories!

Date of experience: September 4, 2024
Kentucky
1 review
2 helpful votes
Follow Brenda S.
Unfollow Brenda S.
Send Message
Share Review
Report Review

Great memory copy company!
October 8, 2024

Imemories is my go to for great service, great prices, quick shipping and turnaround. They're the only one I'll use.

Date of experience: October 8, 2024
Florida
1 review
0 helpful votes
Follow Dawn C.
Unfollow Dawn C.
Send Message
Share Review
Report Review

Acceptable.
September 7, 2024

I ordered two tapes to be digitized. Each one was done. My only issue is having to pay to have the tapes returned when I was having them digitized in order to dispose of them. When I reached out to question that, I was given a discount code. I just think that the process could be streamlined for people who don't wish to have their tapes returned.

Date of experience: September 7, 2024