Southtree

Their estimate is 10-12 weeks. My order is pushing 20 weeks and the only response I receive to inquiries or complaints is "sorry for your inconvenience." Southtree is not holding up its end of our good-faith agreement.

I have been given reasoning related to high volume and short staff. Here's the problem with that: A company which is truly committed to the customer experience does not pass its inconveniences and problems on to the customer. Southree's challenges are not mine. Customers should not be the ones to make sacrifices for a company's inability to properly staff, adequately hire, or effectively manage workload.

Staffing shortages abound, but good companies step up, exercise basic work ethic, and maintain a positive customer experience. High volume or workload is something for which most companies strive. This is an indicator of business growth. Lack of preparation for growth is not the customer's fault. So, the customer should not bear the resulting burden.

I had a great experience using Southtree! They were excellent to work and they they kept me informed every step of the way. Some of my tapes were falling apart and they somehow managed convert them. It has been such a blast watching old Christmas and birthday celebrations when my kids were so very young. Such sweet memories. Along with the thumb drive I got for myself, I got each of my kids a thumb drive made as a Christmas gift so they'll have their old memories forever too. Thanks Southtree!

After 3 months I received the transfer of 4 video cassettes and 4 audio cassettes. There were the following problems with that. They never corrected those and never refunded my money.

1) Two of the MP4 files were IDENTICAL. Since two were identical, they completely missed transferring one of the cassette. Those that were transferred to MP4 had really bad resolution/quality. When I play the original cassettes on my VCR, they have far better quality.

2) I had clearly asked for and paid for 1 DVD per video cassette. They just sent me a thumb drive with MP4 files. No DVDs. They never sent me DVDs despite my asking over and over again.

'Please don't waste your money. They are not cheap. Please stay away from this company.

On August 19,2023 I concluded my research on the available options to FINALLY digitize (2) two valuable VCR Video tapes that I have had since 1992. I chose Southtree and I am ecstatic about my choice. Throughout the process, I was kept apprised of the status via their website's VISUAL TIMELINE, and courteous professional emails from Syngyn. Brett, Zach, Rachel, Dee, and Dawn are the Southtree associates who completed my task of digitizing my memories to a Google Drive Download on September 7th, and my original tapes arrived safe and sound on my doorstep on September 9th. The quality is fantastic and better than I had expected. I know that issues happen, and things go wrong at times, but it is how you handle them and I am convinced that this team would handle any issues professionally and with empathy. Best in my book! Kudos to the team! Thank you!

I sent Southtree 95 Hi8 Sony Camcorder tapes for conversion to mp4 files. Their website is slick, but their quality control is horrible and their customer service to correct the problems has been exceedingly viscous. They returned one box of tapes very poorly packaged. I sent twice as many tapes to The Digitize Center where there were no problems with any tapes. I wish I had searched the web for reviews of Southtree before buying. Their reviews on Yelp and elsewhere are very bad. Avoid Southtree.

South tree always kept in touch and let me know how my order was coming along…. They asked if it could be delayed because of the Christmas rush and it said yes. Getting my movies back was certainly worth the wait!
Yes, I would recommend Southtree because of their customer service! My movies are so fun to watch after 40 years.

I submitted 40 camcorder video cassettes to Southtree and have watched about 7; the quality of the picture and sound are the same as
They are in the camera playback, no deterioration since 1991, in 32 years. I possibly have 5 0r 6 more cassettes which I will send to them
When I return to where they are located. Their price is the best I could find and in this era of disaster capitalism, they stand far above the many low quality operators.

Southtree did a beautiful job saving as many of my old videos as possible. It took a little time but I'm very pleased with the end product. I now have my memories from my children's early years that can be shared with them easily.

Im having 500 memories saved on a thumb drive each order. Im so pleased and can share with family. And the large boxes of photos are no longer taking up space.

Used Southtree to convert old video camera tapes. I paid for the "digital download" option. I waited months and months for tapes to be converted. When I finally received the email that my download was ready, there was ABSOLUTELY NOTHING indicating that the download link would ever expire. Photos attached! I had a baby around this time and forgot to download them right away.

Fast-forward about a year later, I finally got to the bottom of my to-do list and went to download my videos. They were gone. After going back and forth with customer service a number of times, I find out that I can pay $20 for a "Legacybox" subscription, THEN ALSO PAY another $20 for my download link to be resent. I go through this entire charade, am out another $40+, and STILL do not receive a download link. Sidenote---the Legacybox fee is an annual subscription service, so I will then have to go through the legwork of CANCELLING this service once I finally get my files.

Next comes ongoing phone tag with customer service reps as I cannot get a clear answer on how to actually access my files. The amount of time and money I have spent on this is 100% not worth it. Stay far away from this service.

For the record, there is a note on the Southtree website when first choosing the "download link option" for file delivery, stating that the link will be active for "30 days." But, that is never stated again anywhere on any materials I received. Then, the customer service rep I spoke to told me the link is active for "60 days." I honestly would not be angry about the expired link if the expiration time had been CLEARLY STATED in my digital download email.

I recently sent five reel to reel tapes to have downloaded. These were interviews with Eleanor Roosevelt, Sen. John Kennedy, Hubert Humphrey and two others by my dad, H. P. Sconce, in 1959 for his radio program, Christian Celebrity Tyme. These tapes and over 300 more have been stored under my bed for years. I received a tiny thumb drive and the interviews were perfect. Thank you.

I placed my Southtree order on October 7,2023 and was told that it should take 10-12 weeks for my tapes to get digitized. Not only did my order take 5 months, but when I received my digitized videos, two of them were silent and one of them was missing a portion at the beginning. I payed $227 for this and truly expected better for the price. When I contacted Southtree about this, they told me to send those tapes back, but I have no intent to do this as I believe they would take another 5 months to arrive. I plan on getting these tapes digitized somewhere else and I recommend others get their tapes digitized somewhere else as well!

I finally received my order after months. I converted tapes to CD's. Out of 6 CD's only one has good sound quality. The other are very low in sound. Also, there's no markings on the CD's letting you know the title or what's on them…. I would stay away from this company. There are others out there. After my experience I feel that this company isn't customer based. Very close to stealing. They are not giving what they are selling.

Had old movies that were just sitting in a corner collecting dust. Southtree took these memories put them on a flash drive for us to show our grandchildren. As for my wife and I going back many years brings happiness and a little tear.
Modern technology to bring back old memories is a blessing.
Thanks again.

Pros - I received my originals back.
Cons - it took months to complete my order. Customer service is terrible, basically non existent. They don't leave the link up long enough to download your pictures. I wouldn't trust them with my memories again.

I am still wait on my order and it's been over 6 months. Online order status has stopped updating since march. I have reached out to customer service which tells me 10 more days. I fear Southtree has my irreplaceable family photos. This company is a scam, do not use their service. They will loose your family memories and lie to you about it. This is unacceptable. ****Update, they have completed my order and sent the tapes back to me. Cassandra with customer care is great****

Sent about 20 years worth of tapes (various formats) to Southtree earlier this year and though it took several months we are very pleased with the results. We ordered the USB sticks (in addition to online access) and that's made it even easier. Currently catalouging files by year and will be sharing with all the family! Thanks.

A few years ago (2015) I took all my old movies and tapes and sent them to Southtree to put on disc. When I received back I can't remember if I checked even one-but I am pretty sure I did. Anyhow I packed them -in two different places. One was with all my other transfers which I had done myself and they still work fine. I pulled them out recently and now I can't get even get one to play on my DVD player or on my computer. They all say this file is corrupted or unsupported.

I have trusted south tree with precious 8 and 16 mm film that my mother had dating back to the 1940's. Sure did not want to lose these precious memories that our family wasn't even sure what was on them. South tree did not disappoint. Transactions were uncomplicated and communications were timely and professional. I have also used their services to convert cassettes. Equally satisfied. They are my #1 to go to and should be yours as well.

When I finally, finally, got my transfers to DVD the quality was extremely poor. Dark, jumpy, ghost blur imagery, and fuzzy. Not sharp or crisp. Not worth the time it took to wait for their services.

Excellent communication and good quality work. When I told them I lost the thumb drive after the job was done and delivered to me, they offered to the whole job again for free, charging only for the new blank thumb drive and postage. They managed to capture the audio from an old cassette tape which I was unable to play on my cassette player. I am very pleased.

I had some old reel-to-reel home movies that were about 55 years old. I had previously tried to have them converted to DVD by a local company, but was told they were too old and degraded. As I had nothing to lose by trying Southtree, I boxed them up and mailed them. The process was very simple; just put the bar codes on and send them in the box that was included. I was very surprised and pleased that my home movies were able to be preserved! The quality of the DVD is remarkable considering what they had to work with! I am extremely satisfied!

I used Southtree for a few of my videos. The customer service was great; however, VERY disappointed when I viewed the DVDs. We sometimes had to adjust the tracking on the VCR when we viewed the VHS tapes from 1982. When the videos were copied... the tracking was not adjusted; most of the videos have lines going through them and we are not able to clearly view. Wasted $200... just glad I didn't send all 20 yrs of videos. Sorry, I don't know how to add the DVD below.