It's been over 4 months since I sent them 4 VHS tapes to be converted into a digital thumb drive.
All I've gotten in return is an email once every month saying that they're working on it. They don't tell you how long the process takes when you submit the order. A local shop can do it in about a week. The "excuse" for taking so long is that it's more of an "art form" than a process… that's a big load of BS… It's not art… It's simply transferring one media file from one format to another. If you don't care and have about 6 to 8 months to spare than you can save a few dollars, but knowing what I know now, I would've just spent a little bit more and had them done locally.