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iMemoriesReviews 3,127

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,877
value
155
shipping
153
returns
80
quality
6,282
This company responds to reviews on average within 1 day

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7,376 reviews

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Colorado
2 reviews
0 helpful votes
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Wonderful
October 8, 2019

As usual, a wonderful, satisfying experience after using IMemories.

Date of experience: October 5, 2019
Patty S. — iMemories Rep
over a year old

Hi Elzaree,
Thanks for the kind words. We are so glad you are enjoying the iMemories experience. Try our free mobile app, giving you access to your iMemories account at any time.

California
3 reviews
0 helpful votes
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I have been told the transfers are only as good as the videos being transferred. The whole purpose is to preserve the memories, but if there is no way to improve the quality of the videos, why do it? If there is anyone out there that has questionable footage, don't expect it to be improved. Just expect to see the same poor quality for $12 per item.

Date of experience: October 4, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the feedback and taking the time to reviewing your experience. Our goal is to achieve the best capture possible. When converting from tapes (analog) to digital, iMemories uses state-of-the-art equipment and techniques to minimize quality loss as much as possible. The quality is still dependent on the original condition of the VHS tape. Use of extended record time, recording over TV and/or re-recording footage can affect the quality of the conversion to digital.

Washington
1 review
0 helpful votes
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Safe and convenient
October 4, 2019

My photos were safely returned and the photos were quickly available on iMemories web site.
The is a very convenient and efficient service.

Date of experience: October 4, 2019
Patty S. — iMemories Rep
over a year old

Hi James,
Thanks for the 5 Star review. We are so glad you are enjoying your memories. Let us know if we can answer any questions. 1-800-845-7986

Minnesota
1 review
0 helpful votes
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Great - thank you!
October 4, 2019

I now have 6 precious movies containers that were converted to a DVD that allows us to view special movies of our now 37 & 34 year old daughters as little babies. Safe and secure.

Date of experience: October 4, 2019
Patty S. — iMemories Rep
over a year old

Hi Steve,
Thanks for taking the time to review your experience. So glad we could help preserve your memories.

Texas
1 review
0 helpful votes
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IMemories is STELLAR
October 4, 2019

I have used iMemories services several times and LOVE the end result. I have sent them both print and videos -- treasured photo albums and vintage photographs & polaroids! The communication is so excellent & put you at ease by letting you know hey receive your box. They are always on hand to discuss anything and teach how to share with family & friends.
Don't be scared -- Ask for a Ship Kit! Try it -- I know you will TREASURE it!

Date of experience: October 4, 2019
Patty S. — iMemories Rep
over a year old

Hi Ginger,
Thanks for your kind words and trusting us with your memories. You know you can always call with any questions you might have.

Georgia
1 review
0 helpful votes
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Excellent service
October 7, 2019

The customer support was fast and easy. My questions were acknowledged right away and the person I spoke with was very nice.

Date of experience: October 4, 2019
Hawaii
1 review
0 helpful votes
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First time order
October 4, 2019

I received all my iMemories and am happy to have them to share with family.
I was alittle disappointed that the movies were not very clear.

Date of experience: October 4, 2019
Patty S. — iMemories Rep
over a year old

Hi Patti,
Thanks for your review. We strive for the best capture possible. We ran some of your tapes multiple times to try and achieve this. Please let us know if you have any specific questions on your tapes. Feel free to call us. 1-800-845-7986

Nevada
1 review
0 helpful votes
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Loved it
October 4, 2019

My parents recently passed away, and as I was going through some of their things, I found a box of 8mm tapes. Some of the tapes were over 50 years old, so I didn't hold out much hope that they could be digitized or even recovered at all. IMemories made it happen, and I am so pleased with the results. Thank you!

Date of experience: October 3, 2019
Patty S. — iMemories Rep
over a year old

Hi Kimberly,
Thanks for the great review. We are so glad we could preserve your memories for you. Please let us know if you have any questions. 1-800-845-7986

Massachusetts
3 reviews
0 helpful votes
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Soooo happy to have done this!
October 4, 2019

I am greatly relieved to finally convert my family movies to digital. The fact that the VHS tapes were degrading was constantly nagging at me. IMemories made it super easy at a very reasonable cost.

Date of experience: October 3, 2019
Patty S. — iMemories Rep
over a year old

Hi Nancy,
Thanks for the 5 Star review and trusting us with your memories. We are so glad you are enjoying the iMemories experience.

South Carolina
1 review
0 helpful votes
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After receiving files there is not clear directions on how to proceed with knowing what to do with them.

Date of experience: October 2, 2019
Patty S. — iMemories Rep
over a year old

Hi Deborah,
Thank you for your feedback. We are always working on ways to better communicate to our customers. We do have download instruction on our 3.0 website but you may have missed them. Please know that we are here to help you with any questions you might have. 1-800-845-7986

Florida
1 review
0 helpful votes
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It was well worth the expense. Very professional service. CAlled Customer Service for a question and they were courteous, responsive and reminded me to call back if I had anything else.to inquire upon. You will not regret it. Many options to choose from after the items have been digitized..

Date of experience: October 2, 2019
Patty S. — iMemories Rep
over a year old

Hi David,
Thanks for the 5 Star review. We are so glad you are enjoying the iMemories experience. Don't hesitate to call us with any questions.

California
1 review
0 helpful votes
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This easy to do, you just put all your photos and VHS in a box send it off and they download everything into cloud! You can access anytime, share with family members. My rep, Heather was very helpful with any questions I had. All my originals came back safe? But don't need them taking up space now that they are available to look at any time. Thanks for making g my memories available to me anytime!

Date of experience: October 1, 2019
Patty S. — iMemories Rep
over a year old

Hi Janice,
Thanks for the 5 Star review. We are so happy that you're enjoying the iMemories experience. We are here to help if you need it.

California
1 review
0 helpful votes
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With a certain hesitation I placed cherished photos for my ancestors back 4 generations in the book for iMemories. I worried until I heard from them that they were received. When I finally heard that they were available to be viewed I was elated but not nearly as much as I was when I saw everything I sent on my computer screen as promised. While not inexpensive it was way worth it.

Date of experience: October 1, 2019
Patty S. — iMemories Rep
over a year old

Hi Sally,
We are so glad you decided to send your photos. We hope you continue to enjoy your memories. Thanks for taking the time to review your experience.

Illinois
1 review
0 helpful votes
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Excellent service
September 25, 2019

Excellent service, kind, helpful staff. Very professional. Did an amazing job digitized get 1600 family photos.

Date of experience: September 25, 2019
Patty S. — iMemories Rep
over a year old

Hi Jessica,
Thanks for the great review! Let us know if you have any questions.

Illinois
1 review
0 helpful votes
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Fabulous service
September 24, 2019

Lorraine was very helpful. Everything went like clockwork digitizing my old VHS tapes. I recommend iMemories.

Date of experience: September 23, 2019
Patty S. — iMemories Rep
over a year old

Hi Bonnie,
Thanks for the Star review and your feedback.

New York
2 reviews
0 helpful votes
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Great results
September 24, 2019

Loving the quality and ease. Enjoying the memories. Easy to share also. While process from start to finish was easy.

Date of experience: September 23, 2019
Patty S. — iMemories Rep
over a year old

Hi RoseAnn,
Thanks for your feedback and the 5 Star review.

District of Columbia
1 review
0 helpful votes
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Awesome Support!
September 24, 2019

Great staff who continuously provides excellent customer service! Fast, smooth process from beginning to end.

Date of experience: September 23, 2019
Patty S. — iMemories Rep
over a year old

Hi Anthony,
Thanks for your kind words and the great review. Let us know if we can help with anything else.

Tennessee
1 review
0 helpful votes
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Thank you for taking me down memory lane. I felt all the feels! I loved every minute of every video I watched. Thanks iMemories for making that possible.

Date of experience: September 23, 2019
Patty S. — iMemories Rep
over a year old

Hi Michelle,
Thanks for letting us know how things went and the great review. So glad you got to go through the iMemories experience. Let us know if you have any questions. 1-800-845-7986

Wisconsin
1 review
0 helpful votes
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Customer Service very responsive
September 25, 2019

I have updated my review in response to the high quality of Customer Service. Apparently I did not actually order a DVD as I had thought. I also received an explanation regarding their policy about original material. Both of my concerns have been addressed quickly and satisfactorily. I will forgo the DVD and will happily wait for the originals. I highly recommend iMemories for both their product and their customer service.

Date of experience: September 23, 2019
Patty S. — iMemories Rep
over a year old

Hi Margaret,
It was a pleasure working with you and hope you enjoy your memories. Please don't hesitate to call with any questions. 1-800-845-7986

Minnesota
1 review
0 helpful votes
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1st time and pleased
September 20, 2019

Have had some old VHS tapes of family movies and intended to transfer to digital media for some time. Came across iMemories and decided to try. Very pleased with the results so far. Need to edit and condensed into a few DVDs but am sure that is possible. Have recommended the site to other family members.

Date of experience: September 20, 2019
Patty S. — iMemories Rep
over a year old

Hi Thomas,
Thanks for the 5 Star review. Feel free to call us for help at anytime. We are so glad you are enjoying the process.