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iMemoriesReviews 3,127

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,877
value
155
shipping
153
returns
80
quality
6,282
This company responds to reviews on average within 1 day

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7,376 reviews

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Maryland
1 review
0 helpful votes
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Fantastic Movies
October 16, 2019

Some of the digitalized items brought tears to my eyes. I have not been able to view them for ages. Thank you so very very much.

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Loretta,
Thanks for the 5 star review and trusting us with your memories.

Ohio
1 review
2 helpful votes
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Family 8 mm videos
October 14, 2019

I was very happy with the results of converting my 8 mm home movies. It was super simple to send and completed very quickly.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Georgia
1 review
0 helpful votes
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Excellent! I was able to email the films to my children, but I'm still trying to download them on a DVD.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

Thanks for reviewing our site. Let us know if you need any help with the downloads, 1-800-845-7986

Minnesota
1 review
0 helpful votes
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They have done a wonderful job with my videos! I am very satisfied! I can't wait to show my children!

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Nevada
1 review
0 helpful votes
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Good customer service
November 14, 2019

They bend over backwards to initially get you to use their services; but am afraid just another yearly subscription Im not willing to jump into!

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 14, 2019
Indiana
2 reviews
0 helpful votes
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IMemories
October 15, 2019

Oh my gosh! After 15 years of not knowing what to do with my old camcorder tapes of my kids, I finally sent the in to IMEMORIES. My entire family has been enjoying these memories via your site. We have laughed, cried, we have watched memories we forgot we had! It has been the best. I'm looking for more tapes to send in as I type this. So easy to do. And such a reward. Thank you

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi Rebecca,
Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Virginia
1 review
0 helpful votes
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Easy and safe
October 15, 2019

Easy and Safe process. We have been enjoying the ability to share and view on the go.

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi Christy,
Thanks for the 5 Star review and trusting us with your memories.

Ohio
1 review
1 helpful vote
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Memories are Priceless
October 15, 2019

Easy to work with. Reasonable rates. I love having viewing on every electronic device I own.
Family out of town. Great way to share all the family videos.

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi Patty,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Georgia
1 review
0 helpful votes
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Excellent
October 14, 2019

The whole process was easy to do. Just pack the box, ship, download digital. Quick, easy and affordable. Glad I finally did this with all my old VCR tapes.

Date of experience: October 12, 2019
Patty S. — iMemories Rep
over a year old

Hi Ruta,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Arizona
1 review
0 helpful votes
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Finally able to view our memories!
October 14, 2019

Excellent! We are sending the rest of our tapes this week and are excited to have a discount. We are very happy!

Date of experience: October 11, 2019
Patty S. — iMemories Rep
over a year old

Hi Amy,
Thanks for the 5 Star review and trusting us with your memories.

Tennessee
1 review
0 helpful votes
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Excellent
October 10, 2019

We love the pictures they bring back so many memories. My brother and sister are also enjoying them. They are marvelous!

Date of experience: October 10, 2019
Patty S. — iMemories Rep
over a year old

Hi Chiquita,
Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

West Virginia
1 review
0 helpful votes
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Nice idea
October 9, 2019

I had help from iMemories 'Danille, who was very helpful in helping me to download. She was friendly, patient, talked slow and soft as I have had 3 strokes and she was very considerate.
IMemories has been a pleasant experience.

Date of experience: October 9, 2019
Patty S. — iMemories Rep
over a year old

Hi Linda,
Thanks for the 5 Star review. We appreciate you taking the time to submit your review. We are so glad that Danielle helped you out with your downloads. Please let us know if you need anything else.

Texas
1 review
0 helpful votes
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Unknown Files
October 9, 2019

Overall I am very pleased with my experience and that I received my memories digitally. The only thing I wished is that some of my old unlabeled tapes that I put into the box were either duplicates or were blank, but I was still charged. I would have preferred someone call me and ask or that it would have been obvious that I didn't need a "blank" or duplicated memory. I could have saved quite a bit.

Date of experience: October 8, 2019
Patty S. — iMemories Rep
over a year old

Hi Chyrl,
Thanks for the feedback and taking the time to submit your review. We do offer a blank tape check for. 99. We can confirm if there is content or not. Several of the VHS tapes were TV content which is copyrighted and a lot of the time there is home movie content between TV shows. Unfortunately with 8MM tapes, people would transfer to VHS so they could play them with ease. Unfortunately we run thousands of tapes every day and cannot stop and compare footage for customers. Please let us know if you have any questions.

Texas
1 review
0 helpful votes
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Beautiful restoration
October 9, 2019

Some videos had a ton of traffic so I called customer service and they redid it. The 2nd time, they came out beautifully. I am very happy to have done this and have memories of myself as a baby and his deceased grandparents to show him one day when he is older.

Date of experience: October 8, 2019
Patty S. — iMemories Rep
over a year old

Hi Jessica,
Thanks for the 5 Star review. We are glad you are enjoying the preservation of your memories. Let us know if you have any questions.

Nevada
1 review
0 helpful votes
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Fast Service
October 9, 2019

Relieved to have saved so many memories and to be able to share them with family and friends. Well worth it!

Date of experience: October 8, 2019
Patty S. — iMemories Rep
over a year old

Hi Deborah,
Thanks for taking the time to submit your review. We are so glad you are enjoying the iMemories experience.

Texas
1 review
0 helpful votes
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Half-way scan job..
November 7, 2019

The slides I sent to be scanned came back with off colors, and poor focus.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2019
California
1 review
0 helpful votes
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Very PLEASED!
October 9, 2019

I'm so HAPPY i finally took advantage of this offer! Now enjoying YEARS of memories i forgot we had! Thank you!

Date of experience: October 7, 2019
Patty S. — iMemories Rep
over a year old

Hi Loretta,
Thanks so much for the 5 Star review. We are so glad you decided to preserve your memories with us. Don't forget to download the free mobile app so you can have your memories with you at all times.

Oklahoma
2 reviews
0 helpful votes
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Great Service
October 8, 2019

I sent 6 old VHS tapes and had them converted to digital and then I downloaded onto my computer. Price is a little high and I was hoping they could fix some of the "bad" spots on the tape but they didn't. I still have my memories and will soon be burning them onto dvd's.

Date of experience: October 7, 2019
Patty S. — iMemories Rep
over a year old

HI Holly,
Thanks for the 5 Star review. We are so glad that you could download your videos. We do strive to obtain the best capture possible but the outcome is dependent on the original condition of the tape.

New York
1 review
0 helpful votes
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Poor Video Quality
November 7, 2019

I was very satisfied with the speed with which my 8mm movies were converted. However, I was not happy with the quality of some of the resulting video files. I realize that some of the film was in poor condition, but where the video was dark, the video compression added a lot of visible noise and artifacts. The compression applied might have been the same for both good and bad quality film, but it had the effect of making the bad quality film worse.

I was generally happy with the online portion of the process, but I wish there had been an easier way to download all of my videos. I had to start playing each video and then click to download it. It would have been great if I could have selected all of the videos in one place and downloaded them all at once.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2019
Texas
1 review
0 helpful votes
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Finally!
October 8, 2019

I've been holding on to these videos for almost 20 years! Now that my children are adults its so much fun to watch. I'll admit I was worried boxing up ALL my precious tapes and sending them. But this company made it so easy and affordable to "re live" all the memories. I can watch on my phone anywhere, and share with anyone. Don't wait send in yours today!

Date of experience: October 5, 2019
Patty S. — iMemories Rep
over a year old

Hi Cynthia,
Thanks for taking the time to submit your review. We appreciate your feedback and we are so glad you are enjoying your memories.