About the Business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Overall, it was a good experience. I'd love watching videos. I hadn't seen in a long time because they've been in a format. I couldn't play. I got back all of my stuff in great shape. And it was easy to download all the digital stuff to my computer.
I've been wanting to convert to digital file for years but never took the time to do it. This was an easy option as all I had to do was request the prepaid box and pack up my tapes. In a short time I had received confirmation that the conversions had been done and my tapes would be sent back to me soon. Couldn't be happier.
Easy and convenient! Glad i saw this on facebook ads and thought id try it because buying a vhs tape player was expensive. But to get it converted and watch on your phone or tv is great! Price is reasonable! Thank you!
It seemed as though I'd have access to my videos in perpetuity but turns out that's only if you buy their iCloud storage package. Feels like a big expense to take on after already paying for getting videos converted
I don't understand the part about free trial on cloud running out after paying a fair amount to convert my tapes. Is this a hidden extra charge? I hope I didn't pay $200 for viewing access for a month only?
I have only been able to watch the videos on the website. I have suffered memory loss and have trouble following directions. I have not been able to set them so they are viewable on television.
They digitized my 8mm to an easily accessible media file. The 8mm reel was returned back safely in shortly after the digitize file was made available online.
From start to finish, from email confirmations, quick turnaround, excellent experience. Videos turned out excellent. Have continued using, and originals returned promptly with no issues. Impressive. Would highly recommend.
Love that I can now view all my movies. They were lost before because I could not view them on different media machines.
Great
Thank you very much!
Very happy with end results
Fabulous
Helped save valuable pictures of WW1. Also saved a Disc of 33 years ago, Vacation Trip to Tahiti. So beautifully done on my Memories Site. Thank You
Flawless experience from start to finish. Some of my videos had been sitting in my hot Texas garage for 25 years and for the most part they turned out great.
This was very easy and brought years of memories back to life!
Wonderful, thank you so much for an easy experience switching my VHS tapes into digital media. I appreciate how easy it was with the box. It came with to ship it out.
The quality of work is great. The overall experience was quite costly. Additionally, I was charged $25 to ship my videos that were digitized back to me. I asked if they could just be destroyed and was told, no. So I had to pay $25 for them to be sent back to me to destroy.
Hi Tamia, Thank you for your comment. We want to ensure the integrity of your memories and that includes making sure they are returned to you. We do not store, discard or destroy any original media.
Quickly done. Outcome was what I expected since the tapes were so very old. Nicely done thank you
Was disappointed that I was unable to run a continuous slide show from the USB drive but perhaps this was because of my instructions. I wanted each class reunion year to be separated (1984, 1989, etc.) but wanted to be able to run a slide show starting with 1984 and ending with 2019. I probably should have given clearer instructions.
The downloading process is time consuming and difficult, but you best do it, because iMemories will require a subscription that is spendy. That said, the process of submission and return of my videos went very well.
Hi Rob, Thanks for your feedback! We apologize for any inconvenience with the download process. We understand that it can be time consuming. Please know we are available to assist throughout the process by phone, email and even on social media! We want to make sure you are able to save your precious family memories!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Molly, Thank you for your comment. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We offer flexibility and customization when it comes to saving your memories! We'd be happy to help you save them in the way that suits you best! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.