About the Business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The experience was smooth and flawless! All the footage turned out great.
At first I was afraid to send all my video tapes out but the way they send you everything to pack them up was so professional. It was so easy and they kept you updated on what was going on. When I received everything back it was great. I'm so glad I did this and for sure I will be sending more. I'm happy😊
My videos arrived to Scottsdale. AZ safely and were shipped back to me safely. The turn-around time for the entire process only took a couple of weeks or less.
My video was old but it transferred well. I had issues with the app and trying to play it on my tv. I also don't like that I have to go through an app or website to see my video. They don't make it easy to see your video. Also I paid $14.99 to get a box to mail the video and than another $14.99 to have it digitized and now they want you to pay for the app to view my video.
Can't tell which VHS tapes have movies/shows on them, would've liked a refund if a tape was unable to be digitalized. You get charged before anything is even looked at.
The price was higher than expected and it took much longer to receive the product.
Hi Nellie, Thanks for your feedback. Our current turnaround time is 2-3 weeks from when payment is made. You order was completed and online to view four days after payment was made! If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Being able to see old child hood memories is a treasure for the family! Thanks!
I had four 30-year-old videotapes changed into a digital format, and could not be happier. I very highly recommend iMemories!
Didn't know I'd have to subscribe to a plan to view. Kind of misleading, unless I missed it in the fine print.
Hi Jeff, Thank you for taking the time to comment. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. IMemories wants to ensure our customers can save their memories in the way that suits them best, so we offer customization and the flexibility of different options.
After converting 26 tapes, I still have several more to convert to digital format. I will definitely use iMemories to do the conversion.
Excellent movies,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Very easy to send off my tapes, and then getting precious memories uploaded and being able to see my Dad who's no longer with us and my sweet kids as little babies. Touched me very deeply.
Imemories made it so easy and convenient. They guide you through each step and answered all my questions quickly. They kept me updated each step of the way. They worked very quickly to complete my order. It was a distinct pleasure to work with this company.
We had 3 deaths in our family since March, 2 weddings and a retirement ….so I haven't had time to work with you guys, I have been super busy:(
Wish I had more time.
Our families are enjoying the old movies!
I have been highly impressed with the quality & service. I had several tapes unrecoverable by another service but iMemories was able to recover some dear memories of my wife from 1990 in the first year of our marriage. Sadly, she passed away last year so these memories are precious.
Perfect experience, very happy. We will use it again. Thanks
They were prompt but I expected some editing of repetitive frames or blank frames
You just make a call or send an email. Gather your media together and ship it out in the box and postage iMemories provided. They are fast and very respectful. IMemories was also very easy to contact. Every time my sister called, they always had time for her questions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah, Thank you for taking the time to leave a review. By law, iMemories is not able to digitize copyrighted media. We don't automatically refund items that we're unable to process due to copyright restrictions, because a lot of work goes into processing media.
When we do the digital conversion of tapes that have copyrighted recorded TV, our team has to go through the entire tape to ensure there is no home video mixed in with the other footage. These tapes can have anywhere from a few minutes to over 6 hours of video that needs to be reviewed, after we have already done the digital conversion. We received twelve tapes that did not contain any home video. As a courtesy we can issue a refund for 50% off the digital conversion charges for those tapes. You will see the refund in 5-7 business days. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.