About the Business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Found an old box in the basement filled with old video tapes that had been in a flood. The tapes consisted of wonderful memories of when my children were born. I was pleased with the process because I definitely couldn't do it myself and the turnaround time was so quick.
They make it easy to get your memories in a format you can share or just have on hand forever. Highly recommend
I'm so glad I've been able to use iMemories. It was easy to use and affordable.
I'm very pleased with the actual aspect of the service where I received the shipping box, sent in my media, conversion, and accessibility once it was ready. However, this was overshadowed by the amount of emails i received (3+ a week) once they had my email address. I unsubscribed from marketing emails and was told by customer service that I would only receive necessary emails related to the media I sent in however a month later I'm still receiving at least one email a week from imemories. As a result I will not use their service again.
I appreciate that iMemories did what they said they would. Everything worked smoothly. My products were delivered to them and returned by them to me as expected in a timely manner.
Using iMemories was a great experience. The entire process from start to finish was just as it was offered. Would highly recommend using iMemories.
We are happy with the quality of some very old videos and photos we wanted digitized. And we love that everything is uploaded on iMemories website so all our family around the world can enjoy them and download what they want to keep. We only wish you could digitize cassette tapes too :)
I am still not able to download my videos and share them! Download does not work.
Hi Sue, Thank you for your feedback. We are sorry to hear you are having trouble with the downloads. We want to ensure that you are able to save your memories! We would be more than happy to assist you with the download process. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Having put all these old movies in digital format and showing my family member the end product well it brought them to the brink of crying...
I had a rush order they got to the next day and some of the videos I had sent in were uploaded to iMemories within 24 hours. My friends and I had no trouble navigating the app and getting a chance to watch old footage of us from 30 years ago. We were all very appreciative of the product.
Nicely done.
Wish the videos were separated a bit better since I'm not good on the computer I had a bit of struggle separating however i navigated through it ok.
The entire process was easy from start to finish. Imemories provided the packaging and simple instructions to complete the transformation of our VHS tapes to the digital format.
More costly than made aware at initial contact initial contact from company.
We had video from 25 years ago we didn't even know we had. It was so good to see and hear all the long gone people on the videos.
I converted 3 VHS tapes that I'd found of varying interest and significance to me. One of them, there was a lot of hissing noise, which I don't recall when I played it in a VCR. That one didn't matter as much to me. Another tape was very poor quality visually and I don't know if that's the best they could do.
I will keep sending my tapes this company greats beautiful memories
Loved having my memories on a digital platform to share with my family!
It was an awesome experience. I was able to see the video with no problem
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather, Thank you for your feedback regarding the emails. The emails that are sent out during the 30 days of online access, are letting our customers know how much time is left and the different options there are to save your memories long term. We appreciate you letting us know the amount of emails is overwhelming. We will certainly look into ways to improve on the email notifications.