About the Business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very happy with the easy process of mailing old home movies and how fast the finished product was returned in perfect condition. It has been wonderful to watch them and relive fond memories with family. Hope to send another box to iMemories soon!
It was worth having them available on the the computer and a thumb drive as well. I'm a senior and have years of memories I can now see. I'm so grateful for all of this.
Helpful staff, lots of options! Efficient process! Thank you!
I was expecting like for like (one movie piece per device provided) instead, I received bits and pieces of my materials and have to download and put all together myself. Besides, audio quality on several pieces was really bad ( as compared to original)
Can't believe it took me this long to do this. Just amazing to be able to relive such special family memories. Not cheap but worth every penny! Thanks
Awesome product and service. Shipping was easy and delivery also. Highly recommend this company!
Most of the slides I sent came out nicely as digital files, but some were extremely overexposed though the originals were not.
I enjoyed working with iMemories, but I was a little confused as far as that I got them to put up online, but I also thought I would receive a DVD so I could put them on my DVD player. That was my only confusion.
Hi Kimberly, Thank you for your review! You can absolutely purchase DVDs of your memories. We'd be happy to assist you with saving your memories! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Wonderful and had to wait very little amount of time for my videos to be converted.
Sent wish the cost was able to pay half and then pay off the rest Thanks
Great product idea. Most turned out really well, some had issues and when we called Lorraine said "had you called earlier" we could have helped. Well, that wasn't helpful. But, I must say all other calls to the business were handled with courtesy with great resolve. I would recommend them and I would use them again.
Na- overall easy and enjoyable……………….,Na Na In all honesty, the survey is more frustrating than the experience I had with purchasing. It will only allow me to submit if I put in 50 words during this survey.
I love sharing our family memories with everyone! Logging in to the App from different family homes has been a truly amazing experience!
The customer service was quick to respond and very helpful. I am very happy I had my videos transferered with this company!
The process to download the videos was not intuitive nor user friendly. The quality of the converted videos was unexpectedly very poor and extremely disappointing.
Hi Bruce, Thank you for your feedback. We apologize for any issues with the download process. We are always looking for ways to improve our service and your feedback is extremely valuable. We want to ensure we get the best capture possible of your memories. We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I am so relieved that I was able to get the footage of my late father from the 1980's from this VHS tape. I cried all night, watching it over and over. To see him and hear his voice again! Wow! I am so grateful and so much healing happened from this. As far as this company it was so fast and so easy and I felt safe sending them my one and only thing. I love how they send you the packaging first to send all your things to them. Thank you 😊
Great coordination, easy to follow, straightforward way to send in materials, easy to download. Would definitely use them again for other conversions.
I spent money to get the shipping box. Then money to have just a few movies converted. Then I had to pay to get my original film back. And now I have to continue to pay a monthly or yearly subscription to be able to access them. Maybe I didn't read through this very well in the beginning but this seems like very excessive cost.
Hi Kelly, Thank you for taking the time to leave feedback. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We want to ensure that you are able to save your memories. We would be more than happy to assist you with any of the options available. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
You just send them your slides and photos and they do all of the work.
Only did it because of 50 percent off coupon and it was still very expensive
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martin, Thank you for your feedback. When our team does the digital conversion, each videotape will be published onto your iMemories account in its own album. We'll be sure to label the albums with the same handwritten names you have on the tapes. Within each album, the videotapes will be separated into scenes. Our editors use location changes, time stamps and camera stops/starts to create these scenes. If you would prefer not to have scenes in your videos, we can certainly remove them for you. We want to ensure you get the best capture possible of your memories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.