From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was so nervous about sending them. They put me at ease and did a fantastic job. Right now I am saving up to send another group of movies to be put on my computer. I am very very pleased.
Thank you all at the main office for making the experience wonderful. Hope to talk to you all soon.
We didn't send out the memories box until over a year after purchasing and there were no issues. My tapes and CDs were processed and available online only days later! I have also received my items back from them. I'd say the whole thing took maybe a month between sending out and getting back. I was so nervous to send my important items but now I would use them again if any old school storage is found!
Didn't realize I'd have to pay to view my videos if I didn't log on within 30 days
Great process and quick, love the app! Should have done it sooner
Hi Sharon, Thank you so much for the incredible review!
So easy to do and the process was quick. It was costly but so worth it
Hi Dena, Thank you for taking the time to leave feedback. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. Our team will get the best quality capture based on the condition and quality of the original recording. We understand how important, your memories are and want you to be satisfied with your iMemories experience. We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
The timeliness of the videos. Slides and CDs being converted was great! But the editing features of the website are terrible. I am still having problems deleting images from folders. I am spending so much time editing, then it does not save my changes. I had entire folders disappear because I was deleting images in a completely different folder. Extremely frustrating. And honestly, to have these problems at the end makes the experience unenjoyable.
Hi Lisa, Thank you for your feedback. We're sorry to hear there have been issues with editing your memories! We can certainly assist you with any issues you encounter. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
This was a great experience; I am so happy I took the time to do this. IMemories made it easy!
This was so easy and wonderful! My line sisters and I greatly appreciated the digitized version of our probate show. IMemories did a great job, and it was very easy to share the link with others. Thank you, iMemories!
IMemories is a quick turnaround service. The overall quality really depends on what you give them. Storage plan is excellent and allows you to put various media together and share it with others easily.
Hi Karen, Thank you for the excellent review! We're grateful to have you with us!
My digital memories go back 38 years and I'm so happy to be able to see my family members again! It's like having them here with me and not having them in heaven!
I got my tapes back and everything downloaded to iCloud for viewing. So excited.
It has been good. Will have to look into do more photos later.
Hi Candy, We appreciate your comment! Thanks for your support!
Overall, it was a positive experience, but it seemed expensive.
Thank you for taking the time to comment Jeffery! We appreciate your comment!
Imemories converted some old movies that I had never seen of my grandparents and parents from the 50's. It was amazing. I'm so grateful for Imemories for converting everything and returning my precious materials back to me.
Imemories is my go to for great service, great prices, quick shipping and turnaround. They're the only one I'll use.
I got it fast. They converted them beautifully. I'm going to use them again.
I have had a box of 22 tapes sitting in a box in the back of my closet for 21 years. Thought about converting them multiple times but never did it. Saw several ads for iMemories had a sale and then decided to pull the plug! So happy that I did. One of my sons now lives 1000 miles away from me. It's wonderful that he is able to go in and look at the videos as well.
This is the 2nd time I've used your company to preserve my parents, grandparents and family memories.
Always pleased and delighted!
Donna Dawson
Hi Donna, Thank you for your wonderful review! We appreciate your kind words and the opportunity to be part of preserving such precious moments.
Excellent work, customer service, promptness, and professionalism; I received all my videos intact and without problems. I highly recommend iMemories.
Thank you
Hi Marina, Thank you for the excellent review! We so appreciate the kind words!
Process was easy to have old videos turned to digital. Loved watching what we recorded so long ago. I would have loved to keep the videos on my phone, but don't want to keep up with $50.00 a year.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa, Thanks for the wonderful review! The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We'd be happy to assist you with saving your memories in the way that works best for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.