IKEA CA

We received a few products from ikea with online order I paid the shipping cost and picked it up from the penguin pick up point. One of the products, the pillow smelled incredibly chemical. There was no reduction, although we ventilated it. It is not possible to use a product that touches your face directly. We talked to customer service to return it. However, as the stores are closed, we cannot return them. We can only ship with fedex by courier. However, I had to pay for the shipping. Total nonsense! They send a product that smells disgusting, but I have to pay for their error. This is not about liking it or not, it will be a refund entirely due to the fault of the seller. Also, I do not understand why I am returning a product I bought online from the store. Their stores are also closed. I already paid the cost of the cargo when I bought it, now they want me to send it back and all the fault is theirs. I buy a new pillow for shipping.

The Alex Desk from IKEA is perfect. I say this because it is exactly the right size to hold my PC, speakers, keyboard, mouse, CPU, and lamp with room to spare. The 2 drawers are huge and hold binders, books, pens, whatever you want. The is also a spot to put your wires away so they aren't all over the place. I chose black and we just got our daughter one and she chose a navy one. It was easy to put together with the instructions. My husband was quite happy about that. Shipping to our home was going to be ridiculously high so we had it shipped to their warehouse for only $29.00 for the desks and chair. The staff were so friendly and helpful. You booked your time but since they weren't busy, we went right away. I would highly recommend having it shipped to their warehouse and picking it up there. It's cheaper and easier. All in all, it was much better than travelling 2 hours to the store, shopping, paying the pickup fee of $5.00 and then driving back home.

IKEA promotes an offer of $25 off when you open up an IKEA credit card and make a first purchase of $25+. So I applied for the card many months ago and it took almost 2 months to receive it. I promptly made a $25+ purchase but still have not received the $25 off. I have called several times but the representatives seem to have no knowledge of this offer (which is on their website) and all basically giving me the run-around. So I will be cancelling this card and certainly would not recommend IKEA or their card! Don't get taken in by their false offers!

I've shopped the online Ikea store twice for big orders and I'm quite satisfied with the shipping as well as the items. I placed an order recently for a dresser and a few little knick knacks and it came a day after. It was delivered by their delivery service and the men that delivered my items were polite and helped carry all the heavy boxes to my home. The only con for me is the large shipping fee, especially in a "pandemic" were we're all supposed to stay home lmao.

Why am I paying $59 for a large item to be shipped to my home when that's what the news and social media are telling us? Stay home, stay home, stay home! Am I wrong here? Lol. Anyways, yes, the $59 is insane but I calculated the cost of gas to travel to my nearest Ikea plus other expenses and it more than likely would have cost roughly the same (more or less). Their shipping for small items isn't too bad, $9.99, which is far more better than the $59.

One upside to the cost, I suppose, is that they have their own delivery service. They don't ship big box items through UPS, Purolator, FedEx, et cetera, which I actually like better as I've had a lot of issues with third party couriers, so it's a hit and miss. Depends on what you want to waste your funds on.

All my items arrived undamaged. I like everything for the most part. The sheets and duvet I ordered could be better quality but I got what I paid for. Ikea, to me, is probably one of the most affordable home stores in Canada. Homesense, Wayfair and other places are usually quite expensive, especially for a dresser. I'm pleased and will definitely be purchasing from them again.

My review has nothing to do with delivery time or there products but I do hope you take note especially for young woman living on their own. We ordered a couch for our daughter on line the couch was in good shape and came quickly. What I thought when providing my daughters cell number for the delivery was that the store would call her for a warning it was almost there and since they use outside companies for the delivery I assumed they would get her address and buzzer number not for one second would I have thought that Ikea would have provided the drivers of a random delivery company her private phone number as we were only dealing with Ikea not this random company. Needless to say it was the 2 guys on the delivery truck in their 20's or early 30's that now had my 24 year old daughters cell number. We would not leave her alone for any other delivery from another company and we (her parents) would be there and provide our number. Unfortunately, she was really nervous as they were flirting with in a very rude and creepy manner as they were in her apartment bringing in the couch
Now with her Cell number. After this she received several creepy calls that were really scary until my husband texted back his thoughts on the rude messages and that he had better stop before a grown man handles the situation. Luckily we have a good relationship with our daughter and she told us right away for those young ladies that want to handle things themself I would hate to think how it would have gone if she was alone dealing with it. Make sure to tell Ikea you don't give them permission to give out a phone number if you don't want random drivers from moving companies to have it.