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We received a few products from ikea with online order I paid the shipping cost and picked it up from the penguin pick up point. One of the products, the pillow smelled incredibly chemical. There was no reduction, although we ventilated it. It is not possible to use a product that touches your face directly. We talked to customer service to return it. However, as the stores are closed, we cannot return them. We can only ship with fedex by courier. However, I had to pay for the shipping. Total nonsense! They send a product that smells disgusting, but I have to pay for their error. This is not about liking it or not, it will be a refund entirely due to the fault of the seller. Also, I do not understand why I am returning a product I bought online from the store. Their stores are also closed. I already paid the cost of the cargo when I bought it, now they want me to send it back and all the fault is theirs. I buy a new pillow for shipping.
Tip for consumers:
Bad return policy. You have to pay shipping yourself. But problem is their product. I bought online bu the want in store return. Also their store dosent working
Products used:
Pillow
Our products did not arrive despite the 10 days passed over the specified dates. Tracking does not work. We are waiting for 2 separate orders. Customer service is not available. We cannot access the Canadian PATPAT website
Tip for consumers:
Our products did not arrive despite the 10 days passed over the specified dates. tracking does not work. We are waiting for 2 separate orders. customer service is not available. We cannot access the Canadian PATPAT website
Products used:
BABY PRODUCTS
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Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery