iHerb

I placed an order which sat on a 'not yet picked up' delivery status for 5 days. I had to email to ask when it was going to be delivered. If you want your goods you will have to spoon feed these people and chase them for answers. My order has only just their warehouse after nearly a week of being in their system and have yet to receive it but I have already decided I will not be ordering again. Useless and lazy staff who are not attentive.

Both times I ordered from iherb I was lied to about when it was shipped. Then the 2 day shipping turned into 5 day shipping. One time I tried cancelling an order I just placed 2 minutes earlier because I ordered the wrong Turmeric from 1 company, they sold 3 different kinds. Iherb said "tough luck", we already shipped it"? Really? In 2 minutes? And you can't even talk to a real person. What else are they hiding? Buyer beware and sorrowful customer service when you can't pick up the phone and talk to a person! Bad business practice.

Would not accept either of my credit cards, which I know are good.

So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. Ive sent three more emails and customer support no longer responds.

I will not try them again.

Hey I do not know what happened but I found iHerb through Instagram. When I clicked to visit their website, I didn't purchase anything yet and just looked through the website. A few days later, I received a message from my bank saying that around 33 dollars was charged from my account! (Sorry I am from Vietnam so I can't get the exact value). I am now extremely confused because I have never purchased from this website at all and I believe that my information has been stolen for some reason. The one time I have ever interacted with this website was through instagram and I did not make an account, or any purchase at all. Please help.

Before ordering, I asked iHerb if they would make sure the order was shipped with instruction "Recipient will self-clear" to avoid brokerage fees. But iHerb just shipped as usual, and DHL charged me $18 in extra fees (including about $3 in taxes, which is unavoidable). I complained to iHerb, and they reimbursed me $8, leaving me with the rest. The iHerb staff got very picky and legalistic, instead of taking full responsibility. I won't do business with them again.

I had purchased few times from iHerb. At first they were delivered fast. The products were not packed properly though, the liquid leaked all over the parcel. It was sticky, smelly and disgusting. Also, for my last order, it's been 40 days and passed estimate delivery date for long time but my order is still not delivered. I contacted customer service but they were not helpful and refused to check for me. I was a fan of iHerb but I guess I won't buy anything from this website again.

I like the fact that iherb offers a variety of health & beauty products. The prices a decent, however they have the worst and weirdest return/refund policy. Instead being normal like other companies allowing consumers to return or refund within 30-90 days, they get to decide based on your questionnaire to approve or decline your "request". A "request"? Why do I have to ask permission on a product I paid for? Amazon allows returns or store credit or back to original card payment. Iherb needs to change their policy.

I began ordering from iherb from the very time they started. I've even talked to the owner on the phone who was very kind and accommodating. However, what has happened to this company? The discount structure used to be great and the prices the best on the internet. Now, they are by far the most expensive! $65 for a product that I can get at Swanson or on Amazon for $43. I've taken them off my list and don't even bother anymore. What is Shame!

I put four items in my basket, rang a friend to see if they wanted anything and transferred funds into my bank account. When i re checked my basket they had emptied it. When i re entered the items they were all increased in price. Instead of $100 my basket was now nearly $140. What a rip off, huge increase in prices in minutes. Got a badly worded cut and paste type response to my complaint to them and was upset as i have been with this company years and spent a fortune, But no more, i will never use them again

Customer service is unprofessional and useless. The website customer service number is false and when you use their 24/7 chat feature as their only option, it takes a very long time for them to respond. On two occasions, iHerb did not accept accountability/responsibility for their mistake and I will put my trust in another company that can assure me a piece of mind from now on. Lastly, iHerb provides a product which can be found on other websites for cheaper, without offering any price match.

Please note that items are listed with an expiration date in small print: while it is there you must be careful to read it since otherwise you could end up buying boxes of cereal that will expire within just a few weeks of your purchase. This is bad business practice --and when I wrote to iHerb to ask them to replace them they refused, claiming that since the expiration date was listed, they were not at fault. Is this good business practice? You decide. I certainly will not ever be doing business with this company/

I have had a few unfortunate shipping issues with iHerb. Three times going to the wrong address, a few times being left out in the pouring rain with no plastic protection for the box, the items inside soaking wet boxes. This last time was it for me as some of the items were gifts I can not give now. I explained all of this to iHerb and sent pictures of the damage, and I feel that the response of "we are sorry and we will tell the appropriate department" doesn't cut it for me. What department? It is clearly a shipping issue but they should back their products when shipping fails to deliver their products properly. They never mentioned sending me out new items to make up for this. So after years of ordering from them I feel I can no longer support this site.

Awful customer service. They make you prove their mistake by taking a picture of it and then they offer to refund the product in approximately 4 weeks or more if you ship it back to them.
I ordered 2 products and they got one of them wrong! I suggest going somewhere else, it is a gamble if you want to take a chance on getting what you ordered and another gamble as to whether they will rectify the problem for you in the end. Here's my advice, don't bother shopping here. They are incompetent.