My account was blocked after successfully placing an order and they charged to my Cc. Later they informed me it was due to suspicious login and order rejected yet there no one informed in advance. I requested to place the order again otherwise refund the money back to my account. No Response at all. Meantime dramatic automated emails receiving about they're trying to charge to my card again to place the order yet declined. So Disappointed :( :( :(
I love the products I ordered. The prices are reasonable. It shipped in half the time they promised on the website. This would have been a 5-star shopping experience, but after paying for shipping to then get hit up at the post office for $15 on a $70 order (approx 22%, which makes no sense considering everything I ordered was made in a NAFTA country) makes me seriously wonder if they just pocketed the "shipping" that I paid.
It's always a waste of at least an hour to navigate the website I'm trying to get a customer service live agent but you're forced to answer the same question that is the time with the virtual agent. What's the point of trying to be healthy environment supplements when these robotic virtual assistant make your blood pressure go up. Equally as frustrating as their new shipping company. Orders are now delayed and getting a refund is time consuming.
Dear Seth,
We apologize for this inconvenience and want to help. However, we need the order number in order for us to do so. May you please provide that? Once provided, we will be able to expedite this matter in a further effort to take care of you.
We are standing by to help and hope to hear from you soon.
I herb looks cheap at first but they dont highlight the cost of taxes and amazon is often just as cheap if not cheaper plus they offer rewards scheme that operate like a pyramid scheme except you dont know the person whose code finds its way onto your order and who benefits from your purchase to the tune of 5% every time you order.
I used this site for over a decade and ordered thousands of dollars in products. This December, I learned that Iherb let someone set up a duplicate account using my same email address (without notifying me or without any security double check) and allowed that fake account to ship to an unknown person. All I got was a notice saying my order (which was fraudulent) was on it's way. When I notified Iherb via email, they suspended my account and are refusing to allow me to have any account that uses my email address. They basically said "too bad." They failed to put in place any of the routine alerts or double checks for changes or duplications of accounts that could help prevent fraud. Beware if your account gets hacked because of their poor security, you are screwed.
Dear Valued Customer,
We apologize that this incident occurred and for any lack of quality customer support you may have received.
Your account was compromised and, because iHerb considers protecting our valued customers personal information to be of the highest concern, the account was deactivated. For this reason, we would not allow an account to be created with the same email because that email was already compromised for reasons unknown. We could not send a simple reset password email to the email registered, as obviously, the whole account was compromised and concerns over the security of the email overrode any concerns for convenience. We recommend you deactivate that email and no longer use it for anything yourself as it is very likely compromised in some way. We are sure customers around the world understand the seriousness of compromised accounts and appreciate our thorough security measures.
IHerb strictly adheres to GDPR guidelines which, although not required, are the strictest in the world regarding the protection of customer information. Resolving account security concerns, such as what you have experienced, may take more time and strenuous adherence to protocols which many companies choose not to abide by. We hope you understand this and we apologize if such information was not previously communicated to you.
We are sorry this occurred and that criminals are constantly trying to victimize others by committing cyber crimes. However, we are sure every customer, once understood, will appreciate how serious we take such occurrences and, although resolving these issues may require inconveniences, we must adhere to the strictest standards in the world for customer safety.
We wish you and your loved ones the best of health!
Scammers - the prices listed in British Pound but do not include customs duties and taxes so remember:
To every price must ad 30%!
Unexpectedly, I had to pay 10% duty and 20% tax to DHL before delivery. Although apparently seem to be cheap in iHerb but in the final result is very expensive and better way is to buy from another distributor in the UK.
This was my first purchase... and last.
I've been a loyal customer of iHerb for about 6 years now and have been served very well. They have continued to carry so many good products, fairly priced and have excellent service. I am so grateful they always have our usual supplements we need on a steady ongoing basis, great prices and so much more! The turn around is lightning speed, we usually receive our orders in a couple of days!
False information on their website, and not willing to solve any issues. Ordered for $164, but hey, customers are dumb and why bother...!
Idiots! Packed poorly as well, 4 out of 10 boxes are damaged. People WATCH OUT! When you want to order with iHerb.com!
When you search on their page for information about import taxes, they state: 'you MAY have to pay import taxes' and 'you will be billed directly for them.' This information is FALSE. They don't charge, so you think you're order is free of charges... But then DHL shows up with the bill.
They just show up at your door telling you to pay €45.If you'd refuse they won't send the package back, iHerb doesn't allow that, so they will destroy it leaving you to loose the $ paid for the products!
Wish I'd read here first. Just had to pay £22 UK VAT & Customs charge to receive my parcel. These charges are in no way made clear on the iHerb website. I paid for my order and delivery and then get slammed with hidden charges, which were a third of my order value! Contact is only via email. They fob you of and threaten that you will receive additional charges is you reject the delivery. Will never use iHerb again. Will never recommend iHerb to anyone. Do not use this company if you live in the UK! Total rip off!
Lost my money and nerves...
If you are from eu think twice before ordering from iHerb. Just got the most unpleasant experience. The items i ordered arrived but then i needed to fill in number of customs declarations and to fax them to UPS franchise here in croatia... and all this to be charged some 20 euros more then! So, i do the paper work, they get the money. When i complained to iHerb because nowhere was i warned of this procedure in advance they told me that if UPS now returns my purchase they will maybe give me money back but minus all expenses which means i will probably get nothing. Basically this means i will pay for the products i returned and iHerb can then sell them again... which is a great business plan. So, never again and really, if you are from any eu country, i would not recommend you ordering stuff from iHerb. It will cost you money and lots of nerves, it's way too stressful.
Dear Valued Customer,
We try our best to communicate that customs duties and taxes may be charged depending on the destination of the order. We state such in cart, in the order summary review, on our 'Learn More' page, etc. We believe there is always room for improvement but, at this time, we think we have made it as clear as possible. However, we will continue to think of ways to make this even clearer.
We wish you nothing but the best of health!
Received leaked and spilled products every now and then because of poor packing. I wrote emails to complain and iherb sent me a form reply and issued a refund. Still, it would be much better if they take the time to improve their packing in the first place instead of causing inconvenience again and again. Not sure if their so-called 'Apologies' are well meant when all u get is the same reply.
Awful customer service. I was using iHerb for many years, but when I had an issue with my account, there was no response, no assistance whatsoever. You can not call them, there is no phone number and no one responds to emails. The chat doesn't work either.
Dear Valued Customer,
There are slight delays in hearing back from our Customer Support Team due to a high influx of contacts received since the start of COVID-19.
We would love to help you and ask that you please contact appsupport@iherb.com and include the order number of concern. Once we receive this information, we should be better equipped to show you how great our customer support is!
After reading these reviews, I was worried.
But, decided to take a chance. Order was only $35.
Please keep in mind, I am in Canada.
I ordered early Thursday morning ( like 1:00 am)
I got shipment confirmation Thursday afternoon.
It was just now delivered at 2:00 pm FRIDAY afternoon.
I am beyond impressed.
I will absolutely recommend this company to anyone and everyone.
Amazing speed of delivery.
Well done!
They are blocked my honest 1 star review with no reason at all. No hate speech, no ref codes. I just really lost my lashes after using growing lashes serum. I posted photos and described all my steps and wonder why it was happened with me.
I can't trust their reviews anymore
Dear Valued Customer,
We understand why this may cause confusion and concern. IHerb is not allowed by law to permit customers to make any medical claims, give medical advice, etc. Accordingly, customers can say they didn't like the product, wasn't the right fit for them, the pills were larger than expected, etc. but any medical claims, rather detrimental or beneficial, are prohibited by government policy.
We appreciate your understanding and hope this has cleared any confusion.
Do not use! You have been warned! Have been trying to get refund for faulty product for over 2 months. Now won't respond as they say they don't recognise my email address! Avoid! This company cannot be trusted
I recently purchased 6 jars of an Indian simmer sauce from them. The first order arrived with 2 out of 6 broken glass jars. They were bubble warped but packed on top of each other. Customer service was responsive and quickly sent me replacements but alas one of them arrived smashed in the box. Obviously amateur shippers. I give up...
Ordered product twice and received wrong color twice. No packing slip with shipment how convenient for the worker who knew the color was wrong to cover their tracks. Sent a email to them let's see how they handle issue. By the looks of the reviews I'm not expected a customer service professional to make things all better. Time will tell.
So upset with this place. Waited long but nothing. They dont even tell u that my order was returned! Then they give me money back less shipping. I asked to show me the proof of the address and returned. Coz never happened to me before. They can't give u answer.
It is totally bs. Scam.
Should be out of business!
I placed an order which sat on a 'not yet picked up' delivery status for 5 days. I had to email to ask when it was going to be delivered. If you want your goods you will have to spoon feed these people and chase them for answers. My order has only just their warehouse after nearly a week of being in their system and have yet to receive it but I have already decided I will not be ordering again. Useless and lazy staff who are not attentive.
Both times I ordered from iherb I was lied to about when it was shipped. Then the 2 day shipping turned into 5 day shipping. One time I tried cancelling an order I just placed 2 minutes earlier because I ordered the wrong Turmeric from 1 company, they sold 3 different kinds. Iherb said "tough luck", we already shipped it"? Really? In 2 minutes? And you can't even talk to a real person. What else are they hiding? Buyer beware and sorrowful customer service when you can't pick up the phone and talk to a person! Bad business practice.
Overview
iHerb has a rating of 1.3 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 517th among Vitamins & Supplements sites.
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Dear Valued Customer,
We are sorry to hear this and want to help. When an account is deactivated, the pending order is cancelled and the payment is voided. When this occurs, the funds typically process back in the account associated with order payment within 7-10 business days. However, we'd like to help but need the order number in order for us to do so. May you please provide that in an updated version of this review?
We are standing by to help further and hope to hear back from you soon.