iHerb

I have been trying to contact iherb for an hour. There is no record of my email or mobile phone yet they are emailing me regularly. There is no one you can talk to and you have to sign in to get a live person. But you can't sign in without your email or phone which they say they don't have. I will never order another thing from this company. It is too hard to get help from them!

The company lacks the most important element - technical support. After purchasing the goods, it makes no sense to contact them, they shift responsibility to the delivery company in every possible way and do not help the buyer in any way. The refund or resending of the goods was refused for the reason that the parcel was allegedly delivered. In fact, no one contacted me, the package is in an unknown direction. I'm trying to find her, but so far to no avail. All Iherb help is in the photo. Order number *******.

My account was hacked and an order placed without my knowledge. Useless customer service. Had to open a Pay pal case. Been 6 weeks and still trying to get a refund. Customer service is terrible and they don't know what they're talking about. Never using this company again.

I am very pleased with all my purchases from iherb! They are the best in the business and far ahead of their competition. No other health food company offers free US shipping over $20 regardless of the weight of your order and free international shipping! I would not comment on the negative reviews since I have my suspicions on where they are coming from. IHerb also has a very nice, easy to navigate website with lots of great products!

Iherb takes your money and does not take any responsibility of your order is not received.

I have spent over $200 and a month later still have not received my orders. Iherb took no responsibility and will not reship or refund. Instead they reply with "contact our carriers"

Their carriers have NO contact info. And it should not be the responsibility of the customer to track their order. It is iherb who hired them. They need to follow up!

There is no number to call iherb nor person to talk to.

Do not order from them unless you want your money stolen

I dealt with the company and bought many things at low prices.

The problem came when they charged me $280 on a $210 order. I ordered in Canadian funds (displayed on the page) and checked out confining the transaction with the bill confirmed in Canadian dollars. Someone there decided(?) to convert the bill to US funds.

People (many it seems) have accused the company of fraud. Maybe. Or just carelessness. Or incompetence. Or having so many customers that they can afford to piss people off.

They have no customer service phone line and the email discussion is mostly "check our web page!"

Amazon customer service is fantastic and the prices are slightly higher.

When a company gets a flood of extremely negative reviews I'll listen in the future.

I would not recommend the company. I never received my order and wasted two days trying every possibly way to get in touch with customer service. I finally posted on Facebook page with a negative review and got a general reply. They use regular post office for delivery so there is really no way to track the items. It said my stuff was delivered and it never was. They say they won't refund money after one time until they receive the item back. Like it would be my fault the item is lost in shipping. I would never take that chance. I would never order from them again. Never did receive my order and I'm still upset over how much Time and energy I wasted just trying to get someone to respond. Terrible terrible. Buy somewhere else.

I have made about 29 purchases between 2014 -2016 and I haven't had much to complain.
The purchases have been 16 - 50. My purchases have gotten stuck in customs about 5-6 times. Usually that's happened when Iherb had free shipping, or when one of the items inside had been around 25. I guess Finnish customs let packages go easier even when their price is over 22.

They usually give little free stuff with the purchases, like pens, magnifying bookmarks and tote bags, which are kinda cute. I had one of the pens open in the package and it had sprayed ink everywhere though.

I usually buy makeup, hair products for curly hair, beauty products, ingredients for flax seed gel, oils and supplements. They once sent me an argan oil that had a rancid smell to it and they refunded my money. I like buying from Iherb because many of the products are usually over two times more expensive to buy from shops in Finland than from Iherb.

I have used them regularly over the past 3+ years to order a wide range of beauty, wellness, grocery & household items. I like that they offer a wide selection of quality products at great prices, plus a highly efficient & affordable overseas delivery service. I have not had a problem with any order so far. Please keep up the good work and great prices!

Package came on time, but turned up with a very grumpy delivery man from DHL Express who demanded I give him £16 for the package. I'd already paid £10.68 for delivery and so was a little shocked and felt like I was being robbed. There was NO mention of this extra cost anywhere! It didn't help that the delivery man was incredibly short with me, when I was very polite to him, considering he just took £16 off me! So I sort of felt like I'd been slapped in the face and robbed by the DHL delivery man. Rude. Not worth the products at all.

For the third time a shipment was delayed because they claimed there was info missing on the address. Last time it happened, after much searching I found someone to help. The package came with the corrected address identical to the original address. This time it was exactly the same situation except the iherb discontinued their real person phone help. I was directed to an automated chat except they wanted my cc number and to charge me a dollar for their help. I will never order from them again. It's just too much hassle to resolve an issue, even an easily solved one.

Once your card is charged, you are at their mercy.
Its is very difficult to get to their customer service, items ordered doesnt arrive by estimated dates, one estimated date over, suddenly there is no delivery date shown as to when you can expect to get product, even though their app shows allegedly product has arrived in your country. And it is very hard to contact them for any info.
Be cautious when buying from them