Jenny S.

I have used them regularly over the past 3+ years to order a wide range of beauty, wellness, grocery & household items. I like that they offer a wide selection of quality products at great prices, plus a highly efficient & affordable overseas delivery service. I have not had a problem with any order so far. Please keep up the good work and great prices!

If you are reading this and have not bought from Bluefly yet, PLEASE CONSIDER USING ANOTHER SITE as it's definitely not worth the risk! I really regret buying from them and wished I had read the reviews here before ordering. Thanks in advance for reading this long write-up.

Firstly, it took several days to place my order as Bluefly had just started accepting international orders and had technical difficulties processing this via their site. I was fine with this as their rep replied to my emails in a prompt & proactive manner, plus it seemed fair that a new service would not be at 100% yet. I was just happy that the item was still available after the 3-4 day delay and my order was finally accepted on 19 Sept.

The REAL PROBLEMS started after emailing them (12 Oct) about the whereabouts of my parcel as it had not arrived and a self-tracking service had not been offered.

A new rep finally responded on 19 Oct. She had contacted their overseas delivery service and concluded that the order was lost, therefore a full refund was promised.

This all seemed ok until checking my credit card statement, I was surprised to see TWO charges for the same amount (both processed on 6 Oct), but only ONE refund for the same amount (8 Oct) from Bluefly... where did the extra charge come from?

What followed was repeated unsuccessful attempts to clarify the new issue with their "customer services" team. Between us, there has been a staggering total of 17 emails + 2 calls to date... and don't even get me started on their painful call waiting times or having to send numerous follow-up emails!

More frustratingly, they have implied the misunderstanding was at my end and were not willing to look into things further. So, I called my credit card company to clarify Bluefly's activities in case, and they've confirmed I had indeed paid the same amount twice but had only been refunded the same amount once.

It was clear Bluefly had put through an additional unapproved charge on my card and the error was on their end.

Armed with this new info, I called Bluefly at the start of their business day to speak with my email rep to resolve things quickly (as previously instructed if I still had further inquiries). She was busy on another call, so her colleague took down my details as "they could not" transfer me, which is frankly surprising in this day and age.

I was assured she would call me back despite being based overseas, he even said "I am personally walking over & putting your message on her desk (now)". I even emailed her directly afterwards so she would know I was expecting a call, as well as repeated my contact details, outlined what my credit card company had said, and even suggested to align on a time to discuss if easier due to time zone differences...

It's been 2 business days and she has yet to call back or acknowledge receipt of my message or email as requested.

Yet another brush off... anyway, I've had enough time wasted by Bluefly as they clearly don't care about customer service. It is especially scary how they can charge whatever they want to your credit card and refuse any responsibility for it. Instead, I will be putting a fraudulent claim via my credit card company (like the many others here), and hope to get my money back soon.

Despite some initial hesitation (eg. Higher overseas delivery fees to Asia where I am based, not heard about them before etc), I decided to bite the bullet and purchase some shampoo in my first order with them. I was excited to receive the package but this quickly turned into disappointment after opening it. The shampoo's cap got damaged in-transit and liquid had leaked onto the rest of my order (which was luckily wrapped in plastic). Not knowing what to expect, I contacted their customer service team, and was delighted by their professional & prompt response (ie. A sincere apology and immediate "no questions asked" full refund for the shampoo). They turned a potentially negative experience into a "positive one" for me - I look forward to ordering from them in the future!