iHerbReviews 1,051

I had been waiting for about a month for products ordered from iHerb. I attempted to go into my account to find out what is happening only to find that I am locked out of my account.

I had to use their poor service of 'live chat customer service' to find out what is going on. She was not able to tell me anything other than she has no idea why I have not received my products ordered over a month ago, nor was she able to tell me why I am locked out of my account. She referred me to send an email to some other department... Seriously! Are you Not customer service.

Anyways, Very Bad Experience. No live people to talk to ever. Took my money and did not deliver products. I now have to contact my bank and see about recovering those funds!

My order had been cancelled twice or thrice without notifying that my account has been deactivated. I just found out when i talked to one of their agent thru live support. They asked me to email and i did. And after that i was advised to reorder again but apparntly they cancelled it again. Been waiting for my items for days already! Im pissed of widnur service! U guys dont give importance to ur clients! Will not order from you again!

Customer service is a joke. They don't take customer service phone calls! Their chat feature doesn't appear to work on a Saturday!
They issued an RMA for a product they got back damaged in transit before it was even received. My 82 yr old mother-in-law can't get help this way! She has to dispute the credit card charge and try to get iherb.com to issue a credit! Going out of business much iherb.com??

Not notified of taxes and duties. Order was put in the incorrect name causing major Taxation and issues in my country. A company that ships internationally should be aware of where they are shipping to. Items labeled as Pharmaceuticals causing additional bureaucracy in my country. Total cost of order 80 Euros total cost to pick up order 160 euros. Ask company to accept responsibility for incorrect delivery name and labeling a product and they refused. Absolutely unacceptable constantly sending me pictures of their disclaimers and not accepting responsibility.

The box I received after paying £12.95 postage, states the cost of 4 items is £34.38, iherb has said that tax is calculated on the amount stated on custom form, then why should this company exaggerate the price paid? I received 3 items and paid in total £26.31. Iherb should have customers best interest and not wanting them to pay added false additional custom charges? I fail to understand!

Small herbal pills rattling around in an over sized empty space box, with custom form declaration of contents as Rounding Adjustment?

Surely A paper padded envelope could have been used... really! These pills are encased in plastic!

IHerb used to be a great site, but recently placed an order and a series of horrible events happened.

1) Order was delayed to dispatch - on their website it says dispatch within 24hours. This did not happen, it has been 8 working days now. I contacted iHerb on 3 occasions. Twice via their Chat and once via PayPal to dispute. Every time I get the same answer " We will raise this issue to Management and they will respond within 48 hours" Of course I received no answer. It has been 4 days now.

2) 2 days ago, I checked my credit card bill and iHerb mysteriously charged me $500! I immediately contacted their customer service and of course no one could explain this and they said I order something when clearly I did not nor could I find this "order" in my account. Once again customer service said "We will raise this issue to Management" I am starting to wonder where this mysterious Management is.

I have been patient with them but this is starting to get ridiculous. I hope PayPal can help resolve this issue as well as my credit card company.

I have been shopping for years at this place! This year they claimed to have shipped my package and I never got it. They claimed it came back to their storage unit and refused to give me a full refund! After that, they THREATENED me and decided to take ALL OF MY MONEY!

STAY AWAY THEY ARE NOT SENDING PACKAGES AND THEN THEY DO NOT REFUND YOU!

BE CAREFUL THEY ARE A SCAM AND FRAUD SITE!

They stole $30 from me, a small amount but it could have been $100.

Ordered some life Flo magnesium for my mom and some magnesium soap. Paid for it on my debit card. Estimated delivery was may 17th -18th. Ordered it on the 11th of May. My mom said she never got it on the 20th. I email them and ask them why. They said it's bc the zip code doesnt match the shipping address. I went to my archived emails to check the shipping info i gave them and it was all correct. I emailed them again 2 days ago and told them if there's a problem shipping it I want my money back. Haven't heard a thing. Their site doesn't even recognize my email when I try to log in, even though I have archived msgs if the order number, my email and everything. Guess I've lost 27 00. Won't ever order with them again. Never have had such an awful online ordering experience...

Ordered the item on the 10th, states that expected delivery is on the 17, i received no updates, NOTHING, i emailed them on the 18 asking what happened to my order and they said "we are showing that it was canceled due to payment is not completed within the valid time period. Our Verification Team needed additional information and since it was not provided within a timely manner the order was cancelled"

I told them that they COULD HAVE TOLD ME INSTEAD OF ME, instead of waiting me wait and asking where is my order and the customer service replied back and said "Please be informed that we've sent you the confirmation via email regarding the cancellation of your order. Kindly check if the confirmation rerouted to your spam or junk folder." what nonsense, i did not receive any email about cancelling my order

I have bought from iherb 2 years ago and had no problems and now it went downhill

The iherb will never tell you the actual price of the product after delivery because simply you wont order if you get to know i ordered on gold standered whey protein for aprox 4900(including shipping) now at the time of delivery the dhl(shipping company) charging 2551 indian rupees for taxes which makes product approx 7400 inr in india max retail price for the product is 6700 i request you all pls dont buy anything beacuse they are legally scamming you.

Ordered two items and received an order confirmation email that it would arrive in 4-5 days. Package never even shipped after the expected arrival date. I finally contacted them and they said they cancelled the order. Apparently they needed more info from me (which I dont know what they need other than payment, contact, billing/shipping info I provided) in a timely manner. First of all, how was I supposed to know that additional info was needed if you never even notified me? Secondly, why would I get an order confirmation email if more info was needed? Lastly, at least notify me when the order is cancelled! Ugh. Sounds like similar issues happened to a lot of people. I wont be ordering from them again.