Yumi M.

Ordered the item on the 10th, states that expected delivery is on the 17, i received no updates, NOTHING, i emailed them on the 18 asking what happened to my order and they said "we are showing that it was canceled due to payment is not completed within the valid time period. Our Verification Team needed additional information and since it was not provided within a timely manner the order was cancelled"

I told them that they COULD HAVE TOLD ME INSTEAD OF ME, instead of waiting me wait and asking where is my order and the customer service replied back and said "Please be informed that we've sent you the confirmation via email regarding the cancellation of your order. Kindly check if the confirmation rerouted to your spam or junk folder." what nonsense, i did not receive any email about cancelling my order

I have bought from iherb 2 years ago and had no problems and now it went downhill