iHerbReviews 1,051

I ordered five bottles of Paradise Turmeric Capsules from I Herb Inc on 14/4/2018 (via PayPal). As I had not received a delivery, or any tracking information by 30/4/2018, I sent a request to obtain this information. I was informed by the company, that as I had not used the email address that was utilised when the order was made they would not provide me with the information. I explained to the company that I had a number of email addresses that could have been used and even supplied the Transaction ID as I obtained from my PayPal transaction account - still no tracking information was provided. As the tracking information has not been provided I have been left to assume that it has not been dispatched from I Herb and will contact PayPal. Robert U.

Iherb cancelled my order in error. Paypal was ready and set to go and said merchant did not process order to generate payment. Iherb made no attempt to fix their mistake and instead told me to re-order. Why should I fix iherb's mistake? The whole idea of online ordering is convenience! Iherb stuffed up and then the follow up, they stuffed up again. Mistakes happen and the true quality of this company would have been shown in how they went about fixing their mistake. Well, they simply didn't and just sent email platitudes with no action. They have shown they are completely incompetent and definitely don't care at all about the individual order. Iherb have certainly lost my custom, but I know they don't care. Buyer beware. There are other customer companies you can use, use them rather. As you can see by the other reviews, a lot of unhappy customer.

I have been a customer for years. I don't know what happened but once I saw that they were using LaserShip I knew I was in trouble. Package destroyed and sent back to iHerb. Never arrived at my location. All of this documented in the tracking log. Since there is not number to contact the company, I initiated on-line chat. What a nightmare. Told it was in customs (um I live in the US). Told I would have to take a picture of the damage and they would look into it. Proceeded to state that I never received the package. Told to contact shipper to receive picture of damage. Seriously! Ended up opening a PayPal dispute and got a refund immediately.

I ordered from iherb on a Friday morning and my goods were ready to deliver on Saturday morning. Great I hear you say until I get a text from DHL saying I had to pay £17 customs charges to have it released. Hang on tho I bought it from a site that was in British pounds and I already paid £3.99 delivery charges ( that was the price for delivery quoted) but now I find out its been shipped from USA (which I find hard to believe that quickly) but nevertheless I then email them to see what the hell is going on and am advised to pay the charges and shut up as if I refuse to the package will go back and I will incur return charges and they will amount to the whole amount Id paid in the first place. So basically I had no choice but to pay the charge and receive the package of or I would be £ 55 out of pocket with no supplement. This is utterly disgraceful, unashamedly, guiltless selling of the worst kind. It should not be allowed someone needs to put a stop to this before more people are scammed out of their money for things that most people need to try and live a healthier lifestyle or help a health problem that they are trying to live with. Angry just doesnt describe it

Im so shock right now, was my first time and LAST ordering on this website, and its a JOKE! Really I dont even understand whats happening with them, I placed an order twice and they cancelled my orders and after that they deleted my account, I really wanted those products and a I make another account with my moms name and her credit card, totally new account, and they cancelled and deleted my account AGAIN, so one last time I did another new account with my sisters name and her credit card and again they did the SAME!

So obviously wanted so bad those products but this is TOO MUCH! I cant handle this!

Obviously every time I was contacting them throw their chat but they said that cant tell me why they did that. So basically they just make me waste my time a LOT, im soooo dissapointing and frustrating that really this is a joke, so really is by your own risk to buy them,

Also if you want to contact them and talk with real people I leave bellow their live chat,

https://chat56a.livechatinc.com/licence/*******/open_chat.cgi?groups=0

I have been a loyal iherb user for years ~ placed an order almost every week. However, the last 2 orders I received were missing an item and the last one had something I didn't order. Now, in trying to rectify this, I see that there is no way to communicate with anyone about it. I can't believe this company has no way to talk to a human being. Ridiculous! I will just be upset by my losses and move on. They have lost a very loyal customer.