Amanda C.

Iherb cancelled my order in error. Paypal was ready and set to go and said merchant did not process order to generate payment. Iherb made no attempt to fix their mistake and instead told me to re-order. Why should I fix iherb's mistake? The whole idea of online ordering is convenience! Iherb stuffed up and then the follow up, they stuffed up again. Mistakes happen and the true quality of this company would have been shown in how they went about fixing their mistake. Well, they simply didn't and just sent email platitudes with no action. They have shown they are completely incompetent and definitely don't care at all about the individual order. Iherb have certainly lost my custom, but I know they don't care. Buyer beware. There are other customer companies you can use, use them rather. As you can see by the other reviews, a lot of unhappy customer.