iHerbReviews 1,051

Worst experience i have ever had. I am very unsatisfied with their customer services. In case if you we want to reroute the product we wont get a single penny of what we paid.

I have been using IHerb for one year now and never had any issues until recently. I placed an order in December and still have not received it. I have been going in circles with customer service and am at the point where I had to order from a different company. I asked to be reimbursed the payment I made for the product I have not received and no one is resolving this issue. I would like to stay a customer and have been more patient than anyone would be in this situation. Now I'm beyond frustrated and am considering never ordering from these guys again.

I had purchased few times from iHerb. At first they were delivered fast. The products were not packed properly though, the liquid leaked all over the parcel. It was sticky, smelly and disgusting. Also, for my last order, it's been 40 days and passed estimate delivery date for long time but my order is still not delivered. I contacted customer service but they were not helpful and refused to check for me. I was a fan of iHerb but I guess I won't buy anything from this website again.

Good, FAST shipping to Canada, got some of my orders in 2 business days or less, no extra duty/taxes upon product arrival using DHL. The product I order from this site is half the cost of what I would pay in stores. Some products are priced higher than in store though so be careful. Seems like most people on here are having issues on shipping to UK.

I ordered 4 bottles of Ginger-Tumeric capsules and when they arrived the plastic outsides were melted and deformed and the insides were uneven and solidified. They would credited me the order back and sent me an email then changed their mind and said they would only credit one. I persisted and they tried to tell me that they had not melted as they are liquid inside and just appear melted (these are capsules - not gels) however the inside was not liquid but an uneven solidified form like baked). They pay no attention as it was the capsules themselves that had melted into a deformed shape. Stay away from these people.

I see there are dozens of people who buy from iHerb in the UK and get stung for £20.00+ by the carrier. They do not make this clear and say if you want a refund you will pay 2 lots of fees which is about the total order value.
Jane Messenger

Please think twice before ordering from these people! I went to the iherb page, placed an order for £48. As you pay in £s i didnt realise they were in america. You check out like you do, clicking buttons. Thinking it was UK i didnt even think to scrutinise the page to look for there may be duty charges... that was tea time. Dhl messaged to say they would deliver my parcel with a £21 waybill charge. I immediately got back to iherb to request a cancellation. (the next morning) i couldnt do that, i could request a recall. Now for some reason, you can request a recall but that doesnt mean it will happen?! Apparently. I spoke to dhl and they said just asked them to recall it, simple? No not at iherb. Nothing done. Live chatted again friday, same response. No help, thought i might be actually talking to a robot. Have spoken to their head chatter this morning who informed me i may as well pay the customs charge as a recall could cost as much as $50! Both times i asked for recall parcel was still in US!
So dhl are trying to get me to pay £21 so they can deliver, not happening, on principal i will lose the money ive already spent. Im hoping paypal may help. Please be careful when ordering from UK as like me, you may be ripped off!

I have been purchasing from iherb for many years. In the beginning, prices and discounts were very good. The website was was incredibly easy to use. Someone answered a phone number to ask a question. Promotional items were included with your order. It was a very friendly feeling. Now prices have escalated. Discounts have plummeted. The website never operates correctly. You can't talk to a human over the phone. I have tried chat to resolve problems with the website, but they don't have a clue. Very frustrating. I usually spend 250 to 350 a month, but I will try to find another online site.

I am a constant online buyer and my packages have always been delivered. I ordered from this website and after tracking my package, it stated it had been delivered to my front door. That's a LIE! I have a sensor camera at my front door and nothing was ever delivered. I contacted customer service via online chat (they do not have a number to call) and they stated they would submit an RMA. I asked them multiple times if I should contact UPS to assist me with this and they kept ignoring my question. Nevertheless, I contacted UPS but got nowhere with them. They stated they have to investigate. I am now waiting for a response from IHerb to see about my refund. I don't understand how a company stays in business treating their customers like this. This company is suspect for sure! Do NOT order from them. Pay the extra dollars to buy the product at your local store.

I have used iherb for a long time. When I first found them the prices were very good and the discounts were good in addition. There were even little promotional items in the box. I've noticed that the discounts keep going down and many of the prices are going down. The terms to get free shipping had gotten better and have recently gotten worse. I had never had a a problem with the condition of shipments - If anything I had a hard time getting the protective material off. In the last 3 orders I have had 2 things I haven't ordered, one thing left out I did order and several things broken and spilled all over the box. I began to surmise that the company had been purchased and was being mined for anything it could produce. I have just today looked at amazon (which, I know, is not a great option; I did try to support an up and coming company) and their prices are definitely lower and I'm sure shipping will be fast. Hopefully their order records are easier to get through.

I did not receive my order, contacted iHerb via chat. They said that my package was delivered (left by the front door), but could not provide the carrier name and recommended to open RMA (Return Merchandise Authorization). The first RMA was rejected, so I opened another one and also a claim with Paypal, because I used them to pay for the order. The second RMA was approved, iHerb will give me a refund. I still not going to order from them again, but at least they gave me my money back. I still do not know how they shipped it, but from the tracking info the package was on a truck out for delivery in a town that is 3 hours away from my house... the tracking details do not have a carrier name.