iHerb

This company ship me totally wrong product. They don't have a customer support phone number anymore. I've been told every day this week that my reshipment would come out the next day. It's now been over a week and the reshipment has not come yet. In fact it hasn't even been shipped. The only way to get customer service is through chat support. And every customer support agent you get tells you something different. I have sent like three or four emails and they never reply back. They had no problem taking my money. But they seem to have a big problem with free shipping the proper order to me. I will never use this company again

Holy jesusssssss this was the worst experience of my life, what a joke of a company! I have a feeling they have issues with their stock but don't want to tell you they're out of certain items! So they let you waste your time, make a purchase and in the end HOURS later tell you there was a problem with payment. I tried with 3 different credit cards until I decided to contact them and then, they gave me the run around telling me they would authorize my account in 2-3 business days? Ok. OK. OK bye.
Do yourself a favor and steer away from these clowns. Terrible customer service experience as well.

I ordered over $400 worth of items from iHerb. Paid the full amount.
Due to iHerb's error I was told by delivery company that I need to pay tax of over $50. I said no. They said they will contact iHerb on next action.
I tried to contact iHerb but their customer service number does not accept customer calls. You can only write in.
Then I was told by DHL that iHerb instructed them to return shipment. I then receive an email to state that they will refund money minus shipping cost of more than $50.

1. No call or engagement with the CUSTOMER to even attempt an amicable settlement.

2. High handed approach since the money is already with them.

3. To date, I have am out of pocket of my money and no supplements.

Where is iHerbs Social and Corporate Responsibility? Such organisations should be blacklisted from ever doing business.

Philip D'Silva

Customer service is a joke. They don't take customer service phone calls! Their chat feature doesn't appear to work on a Saturday!
They issued an RMA for a product they got back damaged in transit before it was even received. My 82 yr old mother-in-law can't get help this way! She has to dispute the credit card charge and try to get iherb.com to issue a credit! Going out of business much iherb.com??

I used iHerb for many years with no issue. Now that they have no phone number available, all "customer service" handled through Chats with mostly incompetent kids. Or so it seems. They sent my package to an old deleted address & blamed me. Then a manager blamed me even though my account clearly showed the correct address. 2nd package sent out without a box# & UPS delivered it god knows where... 10 days, no vitamins & now they claim they're issuing a refund. USE VITACOST or anyone else with a working telephone number.

After a lot of back and forth, they followed through with their imposed refund, even though I exhaustively said I did not want it and demanded the reshipment of the missing product.
Ultimately, they are trying to compensate for their incompetence and lack of professionalism by flooding review websites with 5-star reviews, which is the lowest move any company can make. If you check other review websites, they are making this a common practice. Already reported on this to Trustpilot twice, but I think anyone with good discernment can clearly see these reviews are fake.

Tried to create an account with this company to buy something. They insist I give my mobile number but i live in the wilds and have no signal.

They send a verification code which a very short time span to input, to create the account which I can't get.

I can also use my google or facebook login to join but I don't have either of those.

I contacted them and they say there is nothing they can do.

Completely hopeless. I know they can make me an account if they want to. They clearly don't value new customers.

I placed an order that was marked as being delivered but I never actually received the products. I reached out to a csr who informed me that they would send an email with an update from the logistics partner within 48 hours. No email so I email company cs again and received a response calling me by a completely different name! I emailed back asking for another update and received a reply from another rep who told me to check with neighbors and contact the carrier! I have been waiting for a week for Iherb to check with the carrier! This is the worst experience in a Long time from any company that I have experienced. I never write reviews but looking at all the other customers having terrible service also something needs to be done! Maybe consider investing more in quality customer service representatives or at least training. Also the carrier for this order had very very poor ratings. Not happy at all.

I have been purchasing from iherb for many years. In the beginning, prices and discounts were very good. The website was was incredibly easy to use. Someone answered a phone number to ask a question. Promotional items were included with your order. It was a very friendly feeling. Now prices have escalated. Discounts have plummeted. The website never operates correctly. You can't talk to a human over the phone. I have tried chat to resolve problems with the website, but they don't have a clue. Very frustrating. I usually spend 250 to 350 a month, but I will try to find another online site.

I think not! It's not illiteracy - they know how to write, but arrogantly choose not to! I cornered iherb with the truth: why charge me $45.00 for postage when your competitor (Return to Health) is charging $4.00 for exactly the same item? Well of course I purchased from the competitor - and kindly gave iherb feedback which they obviously did not appreciate. Had they replied, I would not be writing a one star review!

UPDATE: Ok, that is accepted (I've gone up to 2-stars now). Further feedback is the shipping is to Australia - and you have a warehouse in Australia. The competitor shipped from New Zealand.

Further, why aren't Customer Care responding to emails?

Had very bad experience with this company. They provide a shipping tracking number which never moves beyond In-transit status. First time they reshipped the merchandise. Same experience second time. But to my dismay, I can no longer access their website as they have banned my IP address, so no way to contact them or access my account.
Money already charged to credit card, no shipment for over a month, shows In-transit status in email they sent.
Filed dispute with Credit card company reporting fraudulent activity. Buyer beware!

Terrible customer service. My order was not received and I requested refund 2 times but declined. I was told according to the delivery company it was dropped off at the door. I was also told I should check with my neighbor. Also, 'sometimes delivery companies update as delivered before order was delivered'. I was not offered assistance in tracking down the order. I have bought the same items for a few times and they don't even consider helping me to track the package. I will never buy from them again. No contact for the delivery company was given to me. No live person to talk to. Worst experience with any online store I've ever shopped with.

I have used iherb for a long time. When I first found them the prices were very good and the discounts were good in addition. There were even little promotional items in the box. I've noticed that the discounts keep going down and many of the prices are going down. The terms to get free shipping had gotten better and have recently gotten worse. I had never had a a problem with the condition of shipments - If anything I had a hard time getting the protective material off. In the last 3 orders I have had 2 things I haven't ordered, one thing left out I did order and several things broken and spilled all over the box. I began to surmise that the company had been purchased and was being mined for anything it could produce. I have just today looked at amazon (which, I know, is not a great option; I did try to support an up and coming company) and their prices are definitely lower and I'm sure shipping will be fast. Hopefully their order records are easier to get through.

Tried many, but have now settled on using IHerb. Their prices are excellent, and delivery charges to Israel very reasonable and well packaged. Had the odd query, promptly resolved by email and phone. The local postal service has usually been the spanner in the works.

I expect how the local postal service works has a big effect on the ultimate process. If your shipment exceeds the local duty allowance ($75 here) it could be surcharged. IHerb use a DHL franked postal service which is very quick (7-10) days but has a weight limit which can be confusing on the website, and on arrival is handled by the local postal service. There are quirks in this process unless you know the ropes, so new users may get a bit confused.

Highly Recomended.

I live in Australia and have been searching high and low for "Mane n tail" horse shampoo and conditioner. I came across the iherb website (as all the local companies in Australia that stock Mane N tail have sold out and are way to pricey too) I placed an order of six big bottles with iherb.com for a really great price. You know that saying "if it's too good to be true, it normally is?" Well, after having placed my order and already having paid I stumbled across "iherb reviews" and started to panic. It was bad review after bad review. The terrible experiences other customers had had. I wanted to write this review as my experience was BRILLIANT! It took 5 days to arrive! My whole order was in the box and nothing was damaged! I'm over the moon! Iherb has great prices and I'm pleased to announce everything was smooth sailing for me and I will be back for more "Mane N Tail" orders. Good luck everyone! There is definitely hope and I couldn't fault a thing!