iHerb

I should have checked reviews prior to giving this company a whirl. I've now seen broken glass items are the norm as they don't use bubble wrap, a pretty standard and cheap protection barrier for any parcel you would think.
Not only was my card compromised upon purchase, but the delivery was then delayed, only to discover that the items are damage and I'm still awaiting to see what happens next. Customer service have responded promptly, but they never initiated the communication to advise the item has been damaged and sent back, nor the refund. It will be interesting to see what the refund is, as most of the non-glass items will now be ruined and unusable. Pretty sad considering the prices aren't cheap, I purchased on convenience, and now I should have looked elsewhere from the beginning.

They have no control over the courier services they choose to deliver parcels. If they deliver to wrong addresses, iherb does not give a damn. They cannot refund you, resend the parcel or just help with the investigation. You have NO support after your parcel is shipped. And the best thing about it, iherb does not allow to choose any other courier service when submitting an order. A very nice business they run along with scummy CDL, stealing customers parcels one in a while.

I placed my order on June 18 and they shipped it that exact same day, which shocked me cause it was a Saturday. My order arrived today, June 22! Very happy with my raw honey, Himalayan salt, and African black soap.

Their online store has a wide range of dietary supplements, herbs, beauty products, and health foods to name a few items. And some not so healthy foods (try the Chocolove bars ;).

On a side note, iHerb is the only place I can find the Alba Botanica products for a reasonable price. Even online retailers like Amazon cost more and don't even get me started on the absurd markup by my local stores.

Definitely recommend iHerb.com for the variety, price and fast shipping.

I ordered probiotics on December 21/2021, funds were taking from my MasterCard on Dec. 22/2021, on December 24, I received an email form the company told me that the order was cancelled, reason: no payment was received.
Tried email to them, always was rejected tried to chat with them, seems like don't know how to answer my questions but kept asking me for the order no.
You are not getting anywhere whatsoever, the only thing I can do was to dispute my payment.
The process was so frustrated, guess I should never order from this place ever again.

... really like placing orders from iherb - get the products as ordered - good expiration dates - everything always packed well and received in good condition. And, the products arrive amazingly fast! I see lower star ratings, many from the Brits --- customs, delay and duty could cause irritation - this Irish American commiserates, although not going overboard. It's state robbery - get after your parliament for duty & custom changes... or move to the US - just don't bring your stricter prohibitive gun laws and regulations - it's bad enough here in The States.
In any event, I am able to highly recommend iherb.

iHerb.com has gone down in customer service and shipping. My last two orders both had broken bottles. It was due to inadequate bubble wrap packaging as the boxes weren't damaged. Although they replaced the items quickly, it bothers me that they are too cheap to package according to UPS standards. I am glad now that UPS Next Day Air is now free. I will now stop buying products in glass bottles from them. I do like the fact that they have a large inventory, so some items I must buy from them not available locally. Another negative is no phone support and chat not working sometimes.

We've just come back from our holiday and my order is waiting for me at the Post Office as they couldn't be delivered - there is an £11.90 Customs Charge owing on an £18 order. I needed them sooner, as they took forever to arrive, as I didn't know they were an American based company until after I'd purchased them. A company based in Colchester had 5000 iu Vitamin D3 for £9.365 soft gels, in a plastic flat pack - very snazzy which arrived in 2 days. This is where I'll get them in future.

I was reading reviews of a supplement on Google and noticed that a lot of the 5 star reviews came from iHerb customers that haven't even used the product yet or reported results that aren't even claimed by the manufacturer. In this case, Hydroxycut non-stimulant for weight loss via vitamins, apple cider vinegar, green coffee bean, and caffeine: NOT appetite suppression or water retention reduction. I did some research and learned that iHerb offers reward points to people for reviewing products. They are encouraging consumers to lie about the efficacy of their products.

Have ordered for years as prices and dose sizes where much better than in the UK. However we so have to stay under a certain price or the postage and customs charges double the overall price. Lately a worrying feature is that certain items are 'Restricted in this region or country'. For some reason we cannot order fish oil, gelatin or dhea? I am sure there are many more that I haven't come across yet but it isn't like that at other US supplement companies. This reflects badly on them for all the years I have used them for all my supplement needs. I will consider going elsewhere now as lots of companies are giving equally good prices, service and not restricting.

A WARNING from a person who ordered from iHerb. If you want to receive your order, shop somewhere else. If you don't want to loose money, stay away from iHerb. I read plenty of reviews prior to leaving my own, and I must say I was not surprised to see so many people with similar terrible experience. IHerb lies about the prices, doesn't ship out orders on time and indeed have the worst customer support services I've ever come across. My only advice to those who already placed an order is contact your bank and request a chargeback. Because iHerb won't handle your problem professionally.

I was charged the full amount and never received a confirmation email or order number and it's not showing up as an order on my account so I can't even email them without the order number. I have the receipt with all their details and that's it.

I ordered muscle tech protein from iherb... Initially price displayed was 3100... then courier charges... 500... then it took hell lot of effort to get KYC and custom clearance... customer support from iherb is pathetic... they didn't reply to email... no tele number... n just a online chat messenger which gives no support... after 1 week late delivery they took 2600 custom clearance charges... so total around 6100... I was getting same product at 5000 at other sites...

IHerp should be ashamed of their selves. Their website is so pathetic it could not even send me a temporary user code so I placed my order with Swanson Health and all was well. The only other sad part was I was trying to buy some vitamins on Amazons website and it sent me to iHerb.com... what has happened to the good old days when Amazon was simple and straight forward. Amazon doesn't care about it's customers either only about generating income from advertisers and trying to shove as much junk as they can in front of you.

Horrible, horrible, unacceptable shipping and delivery times. 6 days minimum every time to get from their California warehouse to 1 adjacent state away. Nothing but bull$#*! excuses and insults from customer service AND the higher ups trying to tell me that's the way it is. Last order took 7 days. I'm done with this company and have notified all friends and relatives who I previously sent to Iherb to go elsewhere like me. At this point, I'll pay more money for product and shipping to get the items quickly, not via UPS slowboat and non caring customer service@ Iherb.

This company wouldn't allow me to post an honest opinion of one of their products they sell because they claim it violates their terms of giving medical advice. All I did was share that one of the ingredients in the bottle can cause internal bleeding which is what happened to me. Their website gave no warning this could happen and neither does the bottle. Seems they care about making money than being truthful with people. I will never do business with them again.