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1 Review by Tam

iHerb

iHerb

10/17/16

I should have checked reviews prior to giving this company a whirl. I've now seen broken glass items are the norm as they don't use bubble wrap, a pretty standard and cheap protection barrier for any parcel you would think.
Not only was my card compromised upon purchase, but the delivery was then delayed, only to discover that the items are damage and I'm still awaiting to see what happens next. Customer service have responded promptly, but they never initiated the communication to advise the item has been damaged and sent back, nor the refund. It will be interesting to see what the refund is, as most of the non-glass items will now be ruined and unusable. Pretty sad considering the prices aren't cheap, I purchased on convenience, and now I should have looked elsewhere from the beginning.

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