Really! I live in Alberta and they delivery usually takes more than 3 weeks but still I manage my scheme to stay well supplied from those guys. Why I love it? Because they sell cheap, the products they sell is high quality and the product advertised is never different of what you receive. Isn't that great.
Be advised that if you live in Canada and order with delivery by DHL you will get charged with taxes. Do not use the that type of delivery it is expensive and you would have to pay taxes. Use international mail. It cost you time but you don't have to pay taxes over your purchases.
Good luck.
I had an order I placed where 2 items were on special and the total was $21.55. It showed this total including tax and shipping. When I clicked on check out tab, it brought me to another screen were the total was around $23.05. There were no changes in tax or shipping, so the price of the items had changed behind the scenes. When I went back to the item pages where the items were listed as being on sale minutes earlier, the sale was no longer showing. This is a bait and switch tactic, as both items were supposed to be on sale. Buyer beware! And always check the prices/total in the cart with the information shown in the checkout area. Please refer to the attached pics to see the pricing show in the cart vs the pricing shown when I checked out. Not cool!
Team I Herb,
Why are you not showing one shot price like healthkart, Flipkart or Amazon, As I want to purchase ON 100% Whey isolate its price is showing Rs. 4512, Now comes the twist in the tail,
1. Adding Rs. 997 as delivery charges from DHL.
2. Adding GST@ 28% on Rs 5284, SO now the price will be Rs. 6764.
3. Adding import duty 30% on Rs 4512, which is Rs. 1353
4. So in the end I Herb is selling, On 100% Whey isolate for Rs. Rs. 8117...
In Indian Market from any authenticated shop if we want to buy this supplement we will get it from around Rs. 6200 to 6500...
IHerb does not have a contact number. The chat service doesn't help. I sent several emails. My account was "blocked due to suspicious activity" (no idea why) and the order did not arrive. The chat does not work. The following request numbers were created but not resolved:
- 17 January: Request #*******
- 19 January: Request #*******
I have followed up on multiple occasions but still cannot access my account.
Also, I do not know when my order # ******* will arrive as I have received no updates and am very frustrated with the poor service.
There website has all 5 star reviews which is impossible and a red flag. Wish I read these reviews before I placed my order. READ THE REVIEWS, then leave iHerb.
I LOVE this company! I order the same article every time, and all I have to do is click on three buttons-- recent orders, reorder, send.
Done.
Shipping is fast ( the meds are critical for my dog, so I order in lots of time) and the item arrives well packed.
IHerb, I am SO glad I found you!
Ellen
I have been a customer for years. I don't know what happened but once I saw that they were using LaserShip I knew I was in trouble. Package destroyed and sent back to iHerb. Never arrived at my location. All of this documented in the tracking log. Since there is not number to contact the company, I initiated on-line chat. What a nightmare. Told it was in customs (um I live in the US). Told I would have to take a picture of the damage and they would look into it. Proceeded to state that I never received the package. Told to contact shipper to receive picture of damage. Seriously! Ended up opening a PayPal dispute and got a refund immediately.
My shipment has never arrived, their tracking number is not valid. They blame the post office, they blame me! For choosing the standard shipping method instead of UPS, which would make my order economically not viable at all.
Worst customer service. No shipping confirmation. No email till you look for your item. They can not find any information. You get bill but nothing. They will give you money back month later if you remember to ask. Other wise nothing! Worst online shopping ever.
My first order arrived in 6 days... great; I placed three more orders, none of which arrived, even though I kept with the required weight, contents and value they recommended. I herb refused to reimburse me for two of the three orders... Worth 120 dollars
I am a longtime iHerb fan. Plenty of products and information. Very nice website and very easy to use. Great prices. Very fast delivery. Cosmetics- do not always have all the products in stock. Great deals. Warmly recommended.
Would give 0 stars if possible.
Ordered some crackers and they never sent a shipping confirmation. "Customer service" said they would contact me regarding it. Never heard from them and that was a while ago.
Then placed an order from a different email and they never sent a shipping confirmation so I tried to login and I was blocked. Contacted them and never heard a response.
Don't be fooled by the B/S responses they reply to upset customers on this sitejabber page. They don't care about you, they just want to steal your money.
Dear Valued Customer,
We sincerely apologize for this and want to help. May you please provide the order number in an updated version of this review so we could assist you further? Once received, we will quickly review everything in an attempt to help you.
Millions of customers shop with us on a monthly basis and our goal is never to "steal your money". We hope to hear back from you soon.
In a sea of amazing websites who needs iherb?!? I could not even get past the login/create an account phase! They want your first born to even open an account. Lets get this straight, YOU will not get my phone number. Just who do you think you are and more importantly who do you think you're dealing with? I will never, ever, shop with your company. You will never get my business. If an email and address is not good enough for you, well then, you know what you can do.:)
There are too many good companies on the net who do not "require" a phone number to even contact their support! LOL I could not even contact their support because they demanded a phone number LOL! Goodbye piece of dung iherb. O. M. G. you fail and you lose.
Dear Valued Customer,
We sincerely apologize for this and are currently looking into developing an account creation process which does not require this. These rollouts take time but we are working towards it. Your concerns for selling customer information is justly founded on other businesses' practices, however, we abide by GDPR guidelines, the strictest in the world regarding the protection of customer personal information. Accordingly, we do not sell your information to other businesses. Although companies in the United States do not have to abide by this standard, and most major eCommerce companies based in the U.S. do not, but we certainly do.
Your voice is heard as we are a customer driven company and this information has been received by the appropriate teams. We appreciate the time you took to let us know what we can do to perfect the shopping experience and we wish you nothing but the best of health.
Was charged twice upon picking up the shipment, first one, they claimed it's customs, and it was payment requested by them, second time, they claimed they got nothing to do with it and it marked on post Canada system, recipient pays shipping requested by sender.
Stay away from them, they low prices is just a scam to lower you to order
They don't even rating of 1. Don't do business with iHerb. They have no customer service. No phone number. The only form of communication is through a robot online chat box or an robot email system. They don't care about their customers. If you have a problem with them, they will make it your problem. If you communicate with them through their email address, their answer are always boiler plate answers. It appears they never read the messages or they have people that don't understand English. I have tried for over three weeks to get a consistent answer as to why they would not ship a specific product to California when they ship other products that are identical but under a different brad and all I ever got was a run around and never a straight answer.
The online shopping experience absolutely sucks.
I can't log into my existing account, nor can I create a new account because the verification code doesn't arrive before it times out. Then after hitting "resend" a third time, I'm told to contact customer service.
No thanks, I'll take my business elsewhere while iHerb's website remains in the year 2000.
Dear Valued Customer,
We apologize for this experience. There was a recent update to our app and site that may have impacted the login experience in a negative way. We are aware of the issues and working on resolving them immediately. The code may have never arrived for a number of reasons. We would love to look into this further in order to help you and make up for this incident. However, in order for us to do so, we require either a past order number, an email associated with the account, the phone number associated with the account, etc. In order for you to provide this to use, we ask that you contact Customer Support. Again, we know this is an inconvenience but we believe we can help in this matter.
We hope to hear from you soon and are standing by to assist you.
I ordered vitamin E from them and payed 894 rupees then gave 550 for courier charges, now DHL asking me 1400 (handling + custom duty charges) to receive my shipment or end up paying further panelties if not picked up within a week time. I feel badly cheated here don't know what to do.
Like many others I have been charged an additional 60% of the intitial cost by DHL "VAT & import duties". Total con. Web site and order system gives no obvious indication of the potential additional charges (you can find it if you hunt for it, but any reputable company would warn upfront). I'm so cross I can't even type properly. Grrr.
Very easy purchases, great product lines, reasonable & competitive pricing. Always a pleasure to order from their store. You can also get 5% off & %5 next order with coupon code PJH581.
Additionally, there are plenty of daily, weekly and monthly promotions on their specials page so check them out as well. Overall I highly recommend iHerb to everyone!
Even though it doesn't say on your cart you will have to pay custom charges. Mine was half the price of my purchase so the whole lot turned out to be much more expensive than buying froma UK online outlet.
I'm used to receiving my items late from this company (3-4 weeks at best), but this time my order got canceled after five weeks (!) due to a payment processing problem on their end which they never informed me about. I wrote 9 emails to customer service, and 7 times I received generic replies ("Sorry about the inconvenience, please reorder"). The other 2 times they answered somebody else's questions! In general, the iHerb representatives are rude and unprofessional and do not care one bit about their customers. Stay away from this company! It's far better to spend a few dollars more to actually receive your products and be treated like a valued customer.
Overview
iHerb has a rating of 1.3 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 517th among Vitamins & Supplements sites.
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- Perris, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
Thank you for providing the screenshots for this matter. After looking into the images you have provided, it appears there was a discount applied initially and then the discounted amount changed. This may be due to not being signed into your account and having the country, currency, and language settings not correctly set prior to checkout. However, we'd love to look into this further and suggest you contact our Customer Support team for further assistance.