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Anna P.

1
Level 1 Contributor
Australia

Contributor Level

Total Points
333

4 Reviews by Anna

  • iHerb

3/16/22

I think not! It's not illiteracy - they know how to write, but arrogantly choose not to! I cornered iherb with the truth: why charge me $45.00 for postage when your competitor (Return to Health) is charging $4.00 for exactly the same item? Well of course I purchased from the competitor - and kindly gave iherb feedback which they obviously did not appreciate. Had they replied, I would not be writing a one star review!

UPDATE: Ok, that is accepted (I've gone up to 2-stars now). Further feedback is the shipping is to Australia - and you have a warehouse in Australia. The competitor shipped from New Zealand.

Further, why aren't Customer Care responding to emails?

Tip for consumers:
Don't bother!

Products used:
The competitors!

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Michael L. – iHerb Rep

Dear Valued Customer,

We negotiate routinely for the best item and shipping prices. Where were you hoping to ship to? The more information we know, the better we are able to address any opportunities for improvement. We are glad you were able to get the item you wanted and hope to hear back from you soon!

UPDATE

Dear Valued Customer,

Thank you for getting back to us and updating your review. So we do offer free shipping to Australia with our Global Air with Tracking option. To use this shipping method, order subtotals must exceed AU$70.00. An order's subtotal is the value of the order after all discounts have been applied. We also offer flat rate AU$15.00 with the PO Box or Parcel Locker Address option. Both options also have duties and taxes included so that customers aren't hit with an additional bill prior to the order being delivered. We do also offer DHL but the price for shipping with that option may vary based on specific order details.

We do not have a fulfilment center in Australia as most of our fulfilment centers are located in the United States and Hong Kong.

Regarding response times from our Customer Support department, due to a large volume of requests, response times may be taking longer than usual. Also, submitting multiple support tickets makes a contact harder to resolve and may reset the support request.

We hope we have helped and, should you have other questions, please don't hesitate to let us know!

  • Beverly Hills MD

10/10/21

BH MD are an outstanding organisation that are deserving of the kudos that they receive. Their extensive research is indicative of a company is progressive in terms of what they offer. They strive to improve what goes on their 'shelves' and lead the market in new and innovative discoveries. Impressive.

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Samantha M. – Beverly Hills MD Rep

Hello Anna. My name is Samantha, I am with Beverly Hills MD. I would like to apologize on behalf of Beverly Hills MD for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care and ensure you are fully updated on your orders status. Please email me at sam@beverlyhillsmd.com. I look forward to hearing from you soon. Have a nice day.

  • Gundry MD

1/23/21

GUNDRY MD's Bio Complete 3 has exceeded my expectations! It is more than just a product that improves gut health - it has an overall impact on your health! And I am loving my washboard stomach! Gundry have set the bar high when it comes to nutrition! While other companies have met my expectations, none have exceeded them in the same way as Gundry MD!

Products used:
Bio Complete 3

  • The Outnet

6/3/20

The complaint process was handled exceptionally well after an item had been cancelled. Communication, via email, was fast, and the refund to my account was almost immediate. On this occasion, the Outnet were also able to advise me when the item was back in stock, and I was able to receive my item after all - at a discounted price. I am very satisfied with the service. AP.

Anna Has Earned 13 Votes

Anna P.'s review of Gundry MD earned 2 Very Helpful votes

Anna P.'s review of The Outnet earned 2 Very Helpful votes

Anna P.'s review of Beverly Hills MD earned 9 Very Helpful votes

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