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Norman S.

1
Level 1 Contributor

Contributor Level

Total Points
203

2 Reviews by Norman

  • iHerb

8/29/16

Tried many, but have now settled on using IHerb. Their prices are excellent, and delivery charges to Israel very reasonable and well packaged. Had the odd query, promptly resolved by email and phone. The local postal service has usually been the spanner in the works.

I expect how the local postal service works has a big effect on the ultimate process. If your shipment exceeds the local duty allowance ($75 here) it could be surcharged. IHerb use a DHL franked postal service which is very quick (7-10) days but has a weight limit which can be confusing on the website, and on arrival is handled by the local postal service. There are quirks in this process unless you know the ropes, so new users may get a bit confused.

Highly Recomended.

  • Sammy Dress

2/3/16

Awful comms. Banal and inconsistent responses to non delivery notification.

Previously have used EBay and even Aliexpress. Non deliveries from China do occur, and on all occasions, have received prompt and courteous (and relevant) responses. That's because because EBay especially, and latterly Aliexpress run a tight consumer protection regime. None of this (other then PayPal protection) applies to Sammydress.

Given that there is nothing on Sammydress that cant be found cheaper on either EBay or Aliexpress, and their customer service/protection are far worse, I for one will never use Sammydress again.

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sammydress h. – Sammy Dress Rep

Dear Norman,
Thank you for your feedback.We are regretful that you feel like that way.
We are always responsible for our customers.
As for the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/

Norman Has Earned 3 Votes

Norman S.'s review of Sammy Dress earned 2 Very Helpful votes

Norman S.'s review of iHerb earned a Very Helpful vote

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