From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Can you imagine an ID service that wont actually verify who you are? They only try to run a credit check and wont accept the real source of truth: your documents. Equifax was freezed and it was taking weeks to unfreeze because you have to snail mail them for correction and meanwhile ID.me couldnt check Experian or Transunion. Apprently not...
They wouldn't accept real proof of ID and such. Very frustrating when an ID service wants to rely on Credit Agency instead of checking real goverment IDs? This is worst than Orwellian when your identification depends on private companies that are incapable!
I came across this site from Lenovo to obtain a senior discount. The first thing odd was that the verification interface didn't get my cell phone number correctly as I entered it. I tried again and it did the same thing, so I aborted, and created my profile on their site. When I tried to verify my mobile phone it got the number right but said it was unable to verify my identity that way. I started to upload by Drivers License but it also wanted my SSN and that's when I decided it wasn't for me, and requested my account be closed.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
The verification of my mortgage statement has been doing the circling arrows for 3 days now. I am presuming this service does not work so I'll just handle it at the DMV. Maybe they will be slightly better.
They have a monopoly on access to the CA DMV. There is no one you can talk to, they do not reply to email, they close any request for help without offering assistance. Just a terrible company. I have spoken with about a dozen people at the DMV and they feel the same way.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This website is terrible. As a physician, under armour advertises a discount through ID me. The website is terrible though and won't allow physicians to sign up. And customer service is completely non-existent.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
ID.me is a joke and a total waste of time. They'll "block" or disable your account claiming you entered the "wrong" password but they'll route you back to page where you can log on and then email you and tell you they fixed it. (This happened to me twice, two weeks apart.) Their customer service SUCKS. Good luck doing anything through them. Don't fall for their B. S. it's a joke.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
For a business dedicated to our front line workers its pretty sad they do not value their clientele. You can forget about any customer service. I have submitted multiple request for assistance and have received nothing but cookie cutter responses. Then when I try to respond for additional assistance they close out the inquiry so you have to keep going through the same process with no assistance.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I've been trying to get my RN license verified for 3 weeks. Their verification system doesn't recognize letters, however in colorado, letters are part of our license number. They give me every reason under the sun that has nothing to do with why it can't be verified. A simple manual verification on their end would solve the issue. It's almost maddening. You want to help nurses but your actions speak louder than your words. Thanks for nothing ID.me
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
We were given a program for first responders and in order to participate, you have to include your social security number. This is a huge negative since SSN is a target for scammers. ID.me stated we could use our drivers license however, there is field to enter the DL anywhere. When we send a support question (ticket) they refer you back to the original form AND it creates a new ticket! For this one issue, we have 12 tickets!
Obviously, this is not a great site and management does not care to look at the issues they are having. So stay away.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I ran across this service on the California DMV website. There was very little information about what it was but they made it look very official like it was required DMV business. It's nothing more than a marketing company trying to sell you something. Somehow they negotiated a spot on the DMV website to place their ad, because that's all it is. Sneaky and deceitful. I will not do business with someone who has to slink around in the bushes to attract customers. Don't fall for this scam.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
They work with many major hotels to offer a student discount so people take the time and frustration to submit paperwork. I submitted my social security #, student records, official emails from the school, screenshots of my current classes showing my full name and address, etc. This took 4 FOUR hours and did not work, they did not accept it. Super frustrating and no real person to connect with. I HATE this company!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This is a junkpile site, and it's just a waste of time. I wasted a lot of time trying to verify my identity even though I had everything I needed (passport photos, cell phone, ss no., etc.).
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
More about selling stuff then any thing else and they want your life history and all your info. Told them to delete my account and if things start to happen because of the info I gave them I will not hesitate to take legal action. Sorry I even tried this don't really think they are really affiliated with with anybody military my opinion. With that being said cannot wait to done with this!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
A new veterans' site called Vets.gov (https://www.vets.gov/) claims to be affiliated with the U.S. Department of Veteran's Affairs. In order to set up an account and sign in to the Vets.gov website, the user must set up an account with Id.Me (https://www.id.me/) and provide a lot of personal information including a driver's license or U.S. Passport number. I have seen quite a few negative reviews of Id.Me online as a "scam" and a "ripoff."
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team