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We were given a program for first responders and in order to participate, you have to include your social security number. This is a huge negative since SSN is a target for scammers. ID.me stated we could use our drivers license however, there is field to enter the DL anywhere. When we send a support question (ticket) they refer you back to the original form AND it creates a new ticket! For this one issue, we have 12 tickets!
Obviously, this is not a great site and management does not care to look at the issues they are having. So stay away.
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bob C.'s review of ID.me earned 29 Very Helpful votes
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I was not happy at the first process 60 days than another additional 60 days, what will be done...
I was simply looking for last years tax return, however I could only get to a page to upload it.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team