About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
It was great and no problem with it. The process was no problem. I would recommend id to my friends.
This is the first time I have dealt with this good way of exercise. But I haven't received my order yet.
This website is easy to use. But I want to find file tax from 2021-2024( form 1040) of me. I don't know where?
Fue buena pero quiero cobrar mi dinero solo me hicieron la llamada y fue todo nunca me dijeron cuando me iban a regresar mi dinero
Using ID.me was a smoother process than using the other presented options for verifying identity in order to access personal private information online including SSA account related information. It can be linked to your main email provider for easier login, such as one-tap login like Google or others. The other services at the time did not have this convenience. I had a five minute video conference with a representative from ID.me and I was impressed at how easy it was to access my data afterwards. I appreciate the safety and security features it prides itself in protecting our identity and privacy.
Got a email to check on SSA benefits signed in with ID.me and it made my experience extremely clear and satisfied.
Easy experience log with ID……….…………………………………………………………
Had some issues uploading documents when renewing my account, but we worked through it and got it done.
Step by step easy instructions for how to verify identity to be able to gather the information needed.
It was great it did not take long for somebody too assist me & the question asked were easy & the lady who helped me was very respectful
I had to use this verification website for creating a new identification at a government website. It had me take a short video of my face and upload some documents. The process was painless and quick, and although I had some concerns about the lighting and focusing of my phone's camera none of these mattered apparently
After the initial creation of account it was seamless but I would recommend not using a mobile device
I had a great respect and treated well starting from the door to the entire processing.
I thank you again
Like the title says save yourself the time of remembering logins, passwords and other 2 factor authentication apps and everything else to keep track of.
We live on the Island of Ta'u Manu'a, American Samoa, which is 67 nautical miles East of our big Island of Tutuila. The connection was great, and the video was clear. We had to call a second time, as it was our fault since we did not have Honey's Passport, American Samoa Driver's License, or Social Security card. The 2nd time was like the first... Kind, made us comfortable, cared for us. We are deeply grateful for the care and compassion of the ID.me crew!
Very good... and very helpful to use my experience with ID Me was great adventures and unbelievable also.
Don't use it, not user friendly, took me 7 attempts, actually had to hire an IT person to guide me through it.GO TO AN IRS OFFICE, WAITING 3HRS WILL BE A BETTER EXPERIENCE
So I had to verify my identity bc I was applying for a grant. I wasn't sure what to do so the site suggested ID.me so I went on and honestly I thought that it was going to be a real hassle but I was pleasantly wrong-I chose the video chat option and I waited like 15 mins but I spoke w a super nice agent who helped me verify my identity in like 3 minutes and it was the weekend so their availability is awesome as was the whole experience. Good job ID.me and thank you!
They were trustworthy friendly and very helpful. They made it easier to find what i was looking for
Tried to get some info from the VA but site kept telling me something was wrong and after 4 tries I just gave up
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members