From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The California EDD now uses id.me to file for unemployment. The problem is, ID.ME NEVER SENDS THE TEXT AT THE END OF THE LENGTHY APPLICATION? I have tried 20+ times and have wasted hours trying. I have sent a few messages to their support department and heard nothing. This is unacceptable! :(
This site is a JOKE. Well, one that's not funny, anyway. This is the most ineffective site I have ever had the displeasure of trying to work around. The only thing it does is draw me into a circle of frustration as I fill out the information to be informed that I cannot be verified... there is already an account associated with... me. I've tried changing my password, which is a vicious loop that brings me back to the same road block: my password doesn't match and I need to change it.
This site is great if you want to waste time, get frustrated, and experience the maze of entering the same information over and over and over...
Pointless. The existence of this site is utterly pointless. It serves no purpose and is not worth a second glance. Stay away.
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
I wanted to use them to log in to my SSA for current info. They wanted more information than the government! My driver's license front and back, Social Security, and Passport no. I opted out when they wanted a selfie from my phone. I hope they are legit because they probably have enough info to open bank accounts, establish credit cards, initiate loans, etc.
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
I have not been able to get through the process. Once your at phone call verification it states more than 30 min wait and hours still waiting. It's a terrible 3rd party program that road blocks the what was easy EDD process. I like the old EDD process even if I had to wait 2 weeks for approval - at least it worked
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
These people are real IDIOTS who pose as an enhanced security function to the Social Security Administration. Although the SSA contact I questioned as to whether ID.ME was a scam or not assured me that they weren't a scam, she did recognize that SSA has had TONS of calls of complaints against these fools. I personally spent 2 DAYS trying to get through their ridiculous, convoluted, confusing plethora of screens, uploads of information, demands for identification, rejections, referrals to "referees" (who aren't available, but will get back to you in 15 HOURS). I have given up trying to complete their registration process. The SSA contact says ID.ME is >>NOT<< needed to access the SSA's web-site: just use your existing sign-on process. YOU DO NOT NEED THESE IDIOTS. Don't use them!
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
I submitted a very simple form to create an account, and it's been wedged at this error (see image) for hours. So far a totally worthless web site.
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
Disabled vet trying to get 10% Apple Store discount… Can't talk to anybody… I entered information perfectly… They say they can't prove I'm a disabled veteran to get my 10% Apple Store discount this went on for weeks and weeks I gave up horrible horrible horrible!
Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team
Filled out all info, no red asterisk's left, but kept sending me back to beginning. Gave up. Concerned I gave my SSN.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Data Miner, Nothing more. Period! Who in their right mind would volunteer giving out personal information, another markie suckergerg,
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
It is nearly impossible to get a representative on the to resolve issues. The submit inquiry box says they will contact you about your issue but I have never been contacted.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This is where most unreliable unprofessional companies I've ever experienced. They made a mistake in my portal with my states and city and I needed it to go to the DMV and Ivan I've never lived at that address since I've open an account with them I can't get ahold of anyone to change it I sent them proof evidence of my residency nothing it is now been six hours I have heard nothing from them and all they had to do is change of city and state. I cannot believe the DMV uses them and if it wasn't for that I would I would I would never use this program in fact I'm reporting them to the better business bureau. Do not use this company do everything you can to avoid it they will make you go crazy when they make mistakes with your account cuz you can do nothing about it
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I am writing because ID.me has a short list of professionals on their list that is accepted. This is a joke! There are a whole lot more entities that work in the health care profession, besides people with a license. You leave out people who are the back bone of the institutions.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Got to take selfie picture wouldn't go any further no matter how many times I would take the picture
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Had to put in alot of personal information. God knows where all my information is. Still cannot access the ssi site to find out any information.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Trying to verify my license to write prescriptions because of the government MANDATE, which is a total scam, and this system is TERRIBLE!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Trying to access my Social Security work history is like trying to break into Ft. Knox! I had to take pictures front/back of my Driver's License--which I did--and provide a selfie. Then, my identity was failed. The site had my name in the wrong blanks, no last name, last name in middle, and first name in last. What a mess! Now I have to meet with a representative, whenever that will be, and have 2 forms of ID ready. I have 4, but have no idea when they will contact me. What a bloody mess! I wonder if they are legitimate or if they are a Russian/Chinese hacking operation.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
The idea of an online verification service is a very good one, and timely. Sadly, the general concept is the only good thing ID.me has going for it. Their "verification" process is, well, broken. It cannot and will not verify your identification no matter what documentation you provide. Trust me, I tried more than once with the formal documentation my employer provided. Nope, sorry. And inquiry to customer service? Another black hole.
Again, a great idea that simply doesn't work. A sad wonder this startup ever got funding.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Because of my history with identity theft I was unable to open an account with Social Security. The only option offered to me by the Social Security administration was a face-to-face visit once the COVID lockdown was over. This was very annoying as I couldn't confirm the status of my recent application for Social Security benefits. Low and behold the next time I gave it a whirl I was offered the opportunity to access Social Security via the ID.me site. I decided to give it a whirl and I uploaded my drivers license gave it to Social Security number which of course is floating on the Internet anyway and 1, 2, 3 I was able to get into the Social Security website and I can access all my information there. Thus I found this at least at first blush an extremely effective way to get into the Social Security administration website when other factors prevented it.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I called the SSA for technical support accessing their site. The Help desk said that they were given a new procedure to verify a persons identity. I followed their instructions and created an account on the id.me site. After creating the account I was redirected to their shopping site.
The help desk at SSA did not expect me to be redirected to their shopping site, as they intended to use it to verify customers identities. The site "claims" to have an identity service, but it was hard to find, and certainly work as claimed.
I got the impression that it is not as legitimate as it would like us to believe, more likely another shifty site collecting personal information for fun and profit.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Bought a new Polaris rzr. Wanted to get the discount from Polaris. Directed to the site to verify my status as a Firefighter. The site is terrible. Even though they say they have chat you cannot get anyone on to contact you. Any company using this service beeds to dump then as they are so bad.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
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Hello,
We are glad to see that you have been contacted by an IDme representative regarding your account issue. If you would like further assistance, please send us an email at sj.support@id.me. We are happy to help.
IDme Social Response Team