Hulu

I'm presently paying for my Hulu service' and I'm rating it as POOR' lousy connection' programs stall' constantly have to rebuff' sound goes out continually' now lets get the real problem' I repeated asked for a SUPERVISOR' with an agent named SCARLET' she refused' started to asked what other devices I was using' had" I explained to her repeatedly' I a notebook' I wasn't using' she began drilling insisting I had other devices' I asked for a Supervisor repeatedly' I than asked her to hang up' and she would not disengage the call! WTF" Finally I called back talked someone named Andrew' never quite got what his position was except an #** *$#@$' Lousy service lousy company' should be terminated.

My experience with Hulu was good for about the first year. Then, in October 2015, they charged me twice, upping me from my normal agreed-to rate of $7.99 to $11.99 without even giving me notice or choice in them doing this. Then, at the beginning of December, I go to watch movies and there are ads all over them, and a "Start Your Free Trial" green bar, when I had been on a paid plan sans ads. Then, they effectively locked me out of my own account and tried to blame it on me, at first trying to tell me someone stole my card number (other than them, no!), and then, after many back and forths with them, more recently, after I said, "I've had enough of your chicanery. Please credit me back for December and cancel my account" what did they do? They DEBIT me a further $12, so now they owe me $23.98, and I will likely have to replace my card due to their incredible greed and ignorance, stemming, likely, from a recent attempt to ramp themselves up to compete with Netflix, but which I predict will completely backfire in their faces. Steer clear of these pickpocketing goons and stick with Netflix, or better yet find your favorite movies on Amazon or YouTube or DVD and stay away from these video streaming scam-artists altogether!

Hulu was fine. Then it prompted an update. After the update, it skips and buffers constantly. We're never going to update again. Prices go up and quality goes down

Awful & unethical business model. Ads are inexcusable on a subscription service, making paying customers into the product, and damaging the shows on the platform.

I subscribed to Hulu+Live TV about a year ago and found the video product excellent. I don't recall any billing or service problems at that time. I just resubscribed to the same product at a monthly cost of $69.99. My credit card was billed $79.34 with no itemization and no apparent explanation. I chatted with one representative and spoke by phone with another and all they could tell me was that "taxes" are added to the base price and the amount of taxes could be different, depending upon my billing location. In my county and state, there is a 7% sales tax. The "taxes" charged to my credit card amounted to 13.36%. I did not obtain either a written or verbal explanation. When I told the customer service representative with whom I spoke on the phone I felt there was an intentional misrepresentation of the monthly cost and that I would deal with that accordingly, she responded: "You will lose" and hung up on me. (I attempted to take screen shots to verify that no itemization of the additional "taxes" charged to my credit card were provide, but was unable to to save the file in. Jpg format.)

Paying money to watch commercials just sounds like a bad idea! Its crazy that you have to watch 3 or 4 commercials per break and then they play them over and over!

First off hulu charges 14.99a month for no to little ads. The truth is 80% of their movies are from fxm and other networks with 7 or 8 breaks with 3 mins of ads. Hulu blames it on the networks but still steals the 15 from you. They claim to have a huge library of no ads. Again this is a lie they might have 25 of thier own movies but that about it. I just bought a month after cancelling a year ago same movies same stuff. This is a company built on deception. Boycott hulu at all costs. Even family guy and American which used to not have ads now does. Hey Amazon prime for 138.a year and no commercials. Hulu live tv buffer city same woke commercials and same lies. They give you ESPN and Disney with live tv but there's nothing on them. Do yourself and your family stay away from Hulu they are all serial liars.oh and live tv is now 83.00 a month but after the first month you get billed 93 so your not saving any money using greedy hulu than cable Amazon prime you get free shipping and movies and tv a year for 139 a year of hulu is nearly 1 thousand dollars it's not worth 30 a month if I could curse here is tell you want hulu really is.

If you start a game late don't expect to want it till the end! When the game is done in real time it moves you right along to the next programming! Garbage. Get bend Hulu.

Hulu has zero problems taking money out of my checking account. In exchange for my money, i have to call customer service to find out why 'my stuff' shows programs unwatched when, in fact, they have been watched. Last week, i was told 'they are working on it' and my stuff will be cured in '3 to 6 hrs'. I knew that was bull$#*! and said so. I was correct (big shock there) and here i am again.

Another week, same problem.

I call and im told Hulu is suffering from 'high call volume' and i can be called back. Before i can choose that option, some guy (*$#*!) gets online. So much for 'high call volume', eh? Twelve minutes later, i have rattled off the last 4 digits of every credit card i have and none match what is on file. Because i have paid my bill and the 4 digits are not matching, i can't be 'verified.' that, imo, is a bigger issue than what is watched vs. unwatched and when i ask to speak to somebody about THAT issue first, I'm told I'm 'hostile' and he refuses to transfer me.

My money is MY priority and i can readily understand why it is not $#*!'s. In exchange, i could care less about $#*!'s finances.

So what would you like to do? I have options. File a BBB complaint, stop payment; switch to Netflix, Amazon Instant Video, Vudu, Crackle.

It appears as if I am paying you to answer that question because God knows I'm not paying for anything else. Drop kick me, Jesus, if I'm lying.

* name changed to protect the stupid but I do have the call recorded.

I put my Hulu billing on hold in July of this year KNOWING I wouldn't have the money to pay for it and just about 2 weeks ago, I come to find that not only was I charged for the month of July, but for the month of August as well. On top of this, I was charged by my bank an overdraft fee of $36. The only thing Hulu did when I called was reimburse me for both July and August and now will reimburse me for the month of June despite the fact that I am a student with no money to pay the overdraft fee. It is not the bank, nor I that is at fault but it's Hulu and they're refusing to pay for my fee. Worst service ever.