Hulu

Why ask me to pick my favorite sports teams if I can't even finish the game!? What an absolute joke! To charge as much as cable for live TV and I can't even enjoy it. Might as well cancel it.

To whom it may concern,

I am person who is hard of hearing and requires subtitles. I am 27 and female. I turn up the sound really loud to hear what I can; I still leave on the subtitles so I can read along. I own my own home so this is possible for me. The subtitles could use improvement. With editing or possibly improved text choice the actual message of the shows could be properly conveyed. The subtitles at this point are beyond disappointing. They have no conveyance of what the shows I watch actually are saying; sparse and confusing are a generosity of definition. If I was deaf fully I would be completely lost to the true plot point, story point, THE point of the show. Examples of shows I watch where subtitles could be improved are; Bob's Burgers, The Bachelorette/Bachelor, The Masked Singer, Brooklyn 99, Stumptown ect. I am an avid customer and consumer so please advise and evolve to make your product more accessible for everyone.

Thank you,
A happy paying customer for your product

Without a doubt, worst company I've dealt with. Terrible quality. Continuously buffers. Video plays for 30 seconds and the goes into "buffering" stage for up to 2 mins. Very frustrating, people tend to watch tv to kick back, relax, and unwind... the buffering just pisses me off, not relaxing at all. So I decided to write Hulu, I even recorded a video of the excessive buffering, Hulu (Fabiola R.) wrote back apologizing for AD LENGTH and explained the business model and why ads are included?! I never even mentioned the word "ad" I typically don't leave negative reviews because I feel it is only fair to address the company director lay instead of publically calling them out, However, there is nothing more frustrating than spending the time to directly address a company with an email (not nearly as long as this review lol) and they can't even spend a minute to read it. It is embarrassing. I then responded to Fabiola R by saying I didn't complain about the ads and you didn't read my email, then asked her to call me to set up cancellation of my service. She says "sorry we don't make outbound calls". I couldn't believe this, she didn't even respond to anything else I said. I also can't stand when companies say they can't make outbound calls. Seriously? Has anyone ever been in an office that has no phone anywhere? You just don't care! Your too busy buffering. No surprise that no one from Hulu has responded to this review page. Do not get Hulu! Even the free 7 days is a joke. DONT DO IT!

I've been using Hulu Live for about 1.5 years. Originally it didn't work consistently with live broadcasts. It worked fairly well but many live streams were interrupted due to Hulu problems - I repeatedly called customer service. Back then, customer service answered the phone quickly and tried to help. It was definitely beta. Currently, service is very different. I've missed baseball games (World Series), football games, and other live coverage due to Hulu's streaming technical problems. And service is becoming worse every week. Customer service doesn't answer calls or resolve issues - they blame ESPN, CNBC, cnn, fox, etc for their problems. But I pay them, not their suppliers. And now they're increasing monthly charges to $69 for service that isn't working as claimed. I have the NO/adds which means lots of advertisements that you have to watch on the recordings. Many times it didn't record shows; I complained and it wasn't resolved. I live in Houston with excellent download speeds and few interruptions. I'm now going back to cable. It costs more but it's reliable. I might go back to Hulu in a couple of years but they're overmatched at this point.

We have the highest internet speed available, but Hulu acts like we're using a 2400 baud modem. Whether watching live or on demand, the image constantly freezes, skips back five minutes or just stops and returns to the Firestick's Home screen. NO OTHER STREAMING SERVICE WE HAVE DOES THIS. IT'S HULU! The only reason we keep it is because I can't find another service that offers the channel line up we want and I'm not going to get sucked into Spectrum's nightmare bundling scheme. If you can find a streaming service that meets your needs, avoid Hulu like Covid!

Why do we have to pay just to watch ads the whole time?!? Like im canceling my subscription right now becauseI'm sick of them. Going back to Netflix and Amazon!

Garbage. Can't watch anything live. Can't even watch moonshiners 2 days after it aired at 11:30 pm. Upload speeds are trash. Use some revenue and upgrade your garbage system.

I have been with hulu for maybe 6+ years. When I added Live Tv I started having issues with my account. For some reason HBO max was getting added to my account and they would charge my bank. Everytime I call them they tell me that someone in my household is adding it. Am i that stupid? My kids dont even watch hulu, my sisters cant access it because they are not with me and so that leaves my husband and I. We dont add anything on here we have the same add on every month. But it started with me calling every month complaining about the HBO max add on and then they keep charging my bank. It was month to month then it came to every week. The lady replies its within your household. Hulu does not add anything. Change your password. I am so sick and tired of the bs we were going through. We changed the password still happening then we changed the email and yet this crap is still happening. I am sick and tired of it. So I hung up on her and cancelled my subscription. Ive never had this issue with any other provider. Hulu is the worst company I have ever dealt with.

I just learned that Hulu has been billing me monthly for their service that I stopped using 2 years ago. Hulu customer service told me that they are not required to send me a monthly receipt for every month they have been billing me for the past 2 years. I adamantly requested them to close my account this morning (after i already did 2 years ago) but when i called paypal, paypal said that while Hulu closed my account they did NOT cancel their monthly billing process to me. Hulu was prepared to continue billing me illegally as they have for 2 years! BLATANT ILLEGAL FRAUD! BEWARE!

PRO:
Hulu has some awesome content with a large amount of variety. When it comes to content Hulu beats out the competitors.
CON:
Get ready to pay to watch adds! Hulu has 2 types of subscriptions. One will allow you to access hulu's content BUT STILL FORCES YOU TO WATCH ADDS! While the other one (which is more expensive) will still give you content but it will remove the adds.
I really like Hulu but having to pay extra to get rid of adds when I am already paying to access the content is down right stupid.
I will NOT be recommending this website to friends.