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Virginia
1 review
2 helpful votes
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AWFUL! Very awful!
June 26, 2016

Very disappointed on their programming. It doesn't list all the episodes of my favorite show it skips. One minute you watch episode 4 and it skips to 23 very inconsistent. Very frustrated thank goodness I have not subscribe to it my friend told me to try it first since she already has it. I am glad I haven't cause I don't like it... it just made me more mad cause I missed a whole lot of episodes.
Anyone out there don't waste your money on it Nexflix is better even though their behind from keeping it updated.

Date of experience: June 26, 2016
Massachusetts
1 review
3 helpful votes
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Extremely Loud Ads
December 13, 2020

Why do I need to sit with my remote and adjust the volume down every time an ad comes on, then raise it when my show returns so I can hear it? Its friggen annoying! And if I dont get to it quick enough, I wake everyone up in the house. Forget watching anything late at night...

Date of experience: December 13, 2020
Minnesota
1 review
10 helpful votes
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Nonstop buffering
December 26, 2015

I love Hulu Plus. It has tons of options for entertainment and it's fantastic. The problem I have is that it will not stop buffering. I would get halfway through an episode and it will start to buffer every 10 seconds. I've tried rewinding it a bit, pausing it and just simply waiting and nothing helps. If I had known i would be spending an hour watching a 24 minute episode, I wouldn't have spent money on Hulu and quite honestly just watched a sped up version on YouTube. Very upset.

Date of experience: December 26, 2015
Ohio
1 review
1 helpful vote
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At least 6 days a month since I got this service a year ago, live tv locks up, fails, buffers constantly. Went up to 48.99. Customer service non-existent. All other services through Firestick work fine. Will be cancelling soon.No, it is NOT better than nothing. Pluto is free on Firestick and I will get a broadcast antenna and be done.

Date of experience: September 23, 2019
Oregon
2 reviews
2 helpful votes
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First, Hulu stopped accepting my password. It took many attempts over several days to reset password. Second, they don't provide a means to cancel subscription. It's all circular runarounds. Impossible to contact Hulu. Enormous waste of time. In the end, I had to cancel my credit card. Hateful, fraudulent company.

Date of experience: January 12, 2017
Missouri
1 review
2 helpful votes
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Cyber thieves
August 15, 2023

Tech support is a joke! Nothing but a bunch of cyber thieves.you call for assistance, they say you need to download anydesk app to verify your location then they take over your system and start making charges on your account through your other apps.Been reported and they're under investigation.trust nobody!

Date of experience: August 15, 2023
Colorado
2 reviews
14 helpful votes
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Criminals
November 7, 2016

I have been contacting HULU for 5 months to cancel there no good service; they "HULU" will not cancel and quit charging my credit card. Even disputed the charges with the card service and the denied 2 months of charges. But sure as day they continue to charge my card
Just sent them a final request and damn well will contact the attorney general and have them take over from this point. My advice don't do as I did because you will regret the choice and be ripped off for a long time.

Date of experience: November 7, 2016
Arizona
1 review
4 helpful votes
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Horrible customer service, reps unresponsive to customer concerns regarding this abomination of a "new" unusable interface. Hopefully, more and more people will cancel the service every day until the numbskulls at Hulu get the message, only it will be too late for them by then. Idiots.

Date of experience: August 2, 2017
Illinois
2 reviews
5 helpful votes
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Hulu Stinks
October 7, 2017

Constant skipping, sound goes but pic freezes... everyday. Live TV or recordings all skip and freeze, crappy service. I talked to customer service they admitted they have lots of problems. Once you get past them trying to blame your device or internet spped they admit it sux. I got some free months of service but its almost not even worth free it sux so bad.

Date of experience: October 7, 2017
Tennessee
7 reviews
39 helpful votes
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There are so many new streaming video sites, like IPTV and about 10 others that cost next to nothing and offer a much-improved viewing experience. The loud commercials are gone and the $80. A month payment Do research and change

Date of experience: August 22, 2020
California
1 review
4 helpful votes
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Disappointed
December 24, 2019

As I sit here during the holiday season searching for Christmas shows that we're once a routine part of free television programming, I am disappointed to find that none are available as a part of regular streaming. That Hulu would charge for these holiday programs is offensive. I have to pay or upgrade in order for my children to watch holiday cartoons.
The audacity for Hulu to show Friday the 13th part 1-12 at Christmas, but force me to pay to see them during Halloween is ridiculous! Understand that your customers will bail on you as quickly as they bailed on cable. Terribly disappointed and looking for other options.

Date of experience: December 24, 2019
Colorado
1 review
7 helpful votes
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Hulu has problems!
November 10, 2015

I like being able to watch the shows I want to Watch without having to pay for cable or satellite. However, as a paying customer of Hulu I have experienced several problems. Sometimes when I watch Hulu and it comes back from commercial it will have the audio but no video. Additionally, sometimes it won't play the episode for a very long, time there's just a ridiculous loading period in which I am worried that it won't work at all. These problems happen often enough that I felt the need to write a review about it. I considered that it might just be my Internet that is the problem, but I also have Netflix and I do not experience the same problems with that. I sincerely hope that these bugs can be fixed.

Date of experience: November 10, 2015
Iowa
1 review
2 helpful votes
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The ads omg
July 16, 2020

Normal cable doesn't cost much more and with Dvr you have the option to fast forward through ads of shows you've recorded. Hulu is too greedy for that and even if you for example
Start a show over or even rewind it a bit you HAVE to watch the ads over again. Pissed me off so much it's not worth it to me.

Date of experience: July 16, 2020
New York
7 reviews
2 helpful votes
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Hulu is pretty good
January 24, 2015

Hulu is pretty good. They would be better if they could cut down on the commercialism. Especially for a paying customer. I like the ability to watch a program I have missed 24 hours later. That is a brilliant idea. However, the downside are the commercials.

Date of experience: January 24, 2015
Ohio
1 review
0 helpful votes
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Hulu commercials
July 29, 2018

I pay for 11.99 plan that says "NO COMMERCIALS" yet they still play 1 ad before and after each movie or episode. When I call they say with the 7.99 plan you see 5 to 7 commercials. My argument is I'm not paying for a limited commercial plan. My plan says NO commercials that means zero not 1 or 2. They won't do anything about it cause they are in a contract with those networks. But they shouldnt label their plans limited and no commercials when in fact all plans have commercials, just each plan differs on how many commercials you see. Also dont get their live plan, it constantly goes out and doesn't work we dropped it the same day we added it.

Date of experience: July 29, 2018
Pennsylvania
1 review
1 helpful vote
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Getting too expensive
March 17, 2023

Purchased Hulu live to avoid getting cable. I watch maybe 4 channels on live and some movies here and there. Just noticed, one of my live channels is now only available as an "add on". An extra $8 a month on top of the $74.99 I already pay. Nah. I will go with Philo for a 3rd if the price. Sorry Hulu. I paid your fees for 3 years now. No longer.

Date of experience: March 16, 2023
Pennsylvania
1 review
6 helpful votes
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Literally the worst movie site I have EVER experienced. First off, there are WAY TOO MANY commercials. The commercials last from anywhere between 3-5 minutes (might as well watch actual TV). Second, half the shows fail at streaming and consistently pause or disconnect in the middle. Third, buying HuluPlus is the biggest scam. It has no benefits over the free version other than access to a FEW more shows. For the same price you pay for Netflix or Amazon, HuluPlus still streams commercials and has access to barely anything. Additionally, there's no point in buying it if you plan to stream from a smart device because the technology doesn't even work on them. Stay away from this site. You are better off using Netflix, Amazon, or any other website.

Date of experience: January 2, 2015
Florida
1 review
6 helpful votes
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I HATE HULU
September 20, 2018

I am now going to every site I can to leave bad reviews about HULU. I hate them with a burning vengeance. They are on of those sites that purposefully makes their service hard to cancel so you accidentally stay signed up with them charging even when you thought you canceled! I tried the site for the free trial, realized they were basically sub par netflix and then attempted to cancel. Talked to their customer service people and they were rude as hell about the whole thing! I am very angry!

Date of experience: September 20, 2018
New Jersey
2 reviews
4 helpful votes
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Never again
February 8, 2018

We just paid to get hulu live and the short of it is, it doesn't work. At all. I even called hulu today to figure out how to get to the live tv and was told that they are having issues with it and there is no estimated time it will be fixed. Im not sure what we paid $40. When I asked if it would be fixed for the Olympics tomorrow, the customer service women said she had no idea. So we will be canceling that subscription and looking for another option ASAP. Sorry, hulu. But don't offer a service if you cannot actually give that service.

Date of experience: February 8, 2018
California
10 reviews
75 helpful votes
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This site is fantastic. It has just about every popular tv show out there and is great for when you miss your show or forgot to tivo it. The only thing that has been disappointing, is that when i was abroad i couldn't use it. Apparently you have to be in the united states to us it right now, i think though that there's an option that you can say where you are that you're trying to access it and maybe they will try to expand into those countries as they get more hits from them... keep your fingers crossed!

Date of experience: May 5, 2009

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32