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Colorado
1 review
4 helpful votes
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I keep it for certain shows I can't do without, but hulu needs to hire competent people that can build a basic friggin' interface. Get on it already! You suck Hulu! You're ripping us all off making us use that backwards bs and you know it. Man tf up.

Date of experience: August 24, 2018
Ohio
1 review
5 helpful votes
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Rip Off
July 30, 2018

This service is a total rip off! Stay Away! They try to lure you in with a free trial and then when you cancel the service even during the free trial period they post it later and force you to pay for the entire billing period even if you cancel before. For example they said that my cancellation didn't post until July 22 but even though I clearly don't want the service they are forcing me to pay until August 11. Stay away! Way too expensive and terrible customer service!

Date of experience: July 30, 2018
Georgia
2 reviews
5 helpful votes
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Free Trial
October 28, 2015

I went ahead and try Hulu "free trial" becauss I've been hearing good comments about it. From what I know is the free trial was suppose to last up to 30 days. 1 week later, we were already charged. Then it also indicated the next payment that will be billed. Ain't free trial suppose to last up to 30 days? I cancelled my subscription due to the issue. Can't keep their words like Netflix.

Date of experience: October 28, 2015
New Jersey
13 reviews
47 helpful votes
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Hulu is one of those rare sites that when you first hear about it, you think it's too good to be true, and yet they offer everything they say they're going to offer. I've been using Hulu for quite some time now since I don't regularly watch TV and I must say I really do enjoy being able to stay current with TV through Hulu. It is definitely not the best out there especially because the tv networks offer their own access to the same shows through their commercial providers. Hulu only really brings the major networks together and it doesn't provide anything outside of that. So the one thing you definitely won't see on Hulu are shows from HBO or Showtime or any other pay per view networks like that.

Date of experience: May 26, 2013
Samuel P.
New Jersey
96 reviews
307 helpful votes
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Hulu is an interesting streaming platform that has for a long time provided some great shows. Unlike other streaming platforms, Hulu provides a free catalog as well as a premium catalog, both of which are supported by advertisers. Competing platforms do not have advertisements on their content, especially when you're paying for the service. Hulu did eventually introduce a more expensive option that removes general advertisements from the content, but every once in a while I will still get advertisements on certain content where they couldn't remove the advertising. However, there have been numerous times where an episode simply will not load for one reason or another and there are times where content gets removed as I am watching it. It is frustrating not knowing whether or not something is going to be there, but that is a limitation that all streaming platforms seem to have.

Date of experience: May 25, 2017
New Jersey
1 review
18 helpful votes
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Get current content. Movies that are decades old. B reated movies. Multiple movies in the same line up. Just a complete waste of time. Shut hulu down and come up with another business plan. Sad to see a company charge for such garbage. You will be a thing of the past in tow to three years if not sooner. Waste on time and money.

Date of experience: July 2, 2020
Massachusetts
1 review
6 helpful votes
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Bad
April 9, 2017

I was charged for 2 months tried to get refund get no response could t even log into my account they were told about this. This company don't care about the customer and like to steal money from people. Charged me for the free trial period also. I would never never recommend this to no one

Date of experience: April 9, 2017
Georgia
1 review
2 helpful votes
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This is by far the WORST streaming service! We pay 93 dollars a month for terrible service and buffering every time you you're trying to watch something. Called them about our NBC local channel not working and it's not fixed Yet! Now it's buffering so bad you can't EVEN watch it! Called them back and all I get is hung up on! Time to dump you Hulu!

Date of experience: December 4, 2022
California
2 reviews
11 helpful votes
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Customer service has always sucked with this outfit, anytime I've called them they just shined me on even hung up on me once. They raised the price five bucks in January they are now jerking the price up another ten bucks so I will be leaving Hulu and going back to cable. I started with Hulu going back in the days when it was free and then paying for it happily but I'm no longer happy.

Date of experience: December 18, 2019
Idaho
1 review
2 helpful votes
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Horrible!
February 2, 2020

I really wanted to cut the cable. But who is not the way to go. It freezes, loses its audio, loses its connection at every program change. I know it is not my connection or my Internet as nothing like this happens on any other service I have Netflix, prime, Apple TV. Stay away from it

Date of experience: February 2, 2020
North Carolina
2 reviews
26 helpful votes
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I hate the new interface. They removed all commentary after the show. They messed with the search, your cue, everything. They gave us Windows 10 like boxes. I hate Win10 and hate this format. I'll be cancelling my paid subscription since I have cable, Amazon, and Netflix. I guess the fools who don't care what their customers want get bumped out.

Date of experience: September 23, 2018
Minnesota
1 review
1 helpful vote
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Not a night program
August 24, 2022

If you wanna watch this at night when ur kids are in bed DONT! The commercials are so insanely loud it will wake the whole house. I have to be constantly on the mark to mute them. If they turned the volume down on the commercials I would at least listen to the commercials. I could understand a little louder but this is nuts. If you watch a show an doze off, don't worry the commercials will shock you awake! Seriously HULU turn down the volume on the commercials cause all your successfully doing is making sure I don't hear a word of them because I hit the mute button.

Date of experience: August 24, 2022
North Carolina
1 review
0 helpful votes
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Worst customer service
August 31, 2020

The app on my tv quit and would not reopen. I attempted, several times, to contact customer service, but I was repeatedly hung up on and sent to survey. Anyplace that thinks this is acceptable doesn't deserve to be in business.

Date of experience: August 31, 2020
Michigan
1 review
5 helpful votes
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They are full of $#*!
October 30, 2018

I have been paying for no commercials for over a year yet most shows have them and some are over 200 seconds numerous time throughout a damn hour show! Freaking ridiculous! Plain and simply false advertisement!

Date of experience: October 30, 2018
Idaho
5 reviews
21 helpful votes
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This platform is so spineless. It backs down to the woke mob and ruins quality shows to add terrible suggestive propaganda just to validate corporate greed. This company cannot be sustained and should be completely reorganized

Date of experience: March 5, 2023
Colorado
7 reviews
11 helpful votes
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I did like Hulu until they took off a tv show before i could see how the last season ended.If they are going to take off a tv show they should give people a notice so you could make some time to watch them all in a week or two! Some one is not very bright at Hulu!

Date of experience: April 2, 2016
West Virginia
2 reviews
4 helpful votes
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Signed up for a "free" trial - just received my bank statement and it seems I was charged 6.36 for choosing the commercial free option when I signed up for my trial. Was I asked if this charge was ok? NO! Was I ever notified that a charge would occur- NOPE! I called their customer service line and got an I'm sorry and there's nothing I can do- this among many other reasons is why I cancelled my Hulu membership

Date of experience: April 22, 2019
Indiana
3 reviews
0 helpful votes
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Well unless I start watching older movies or just stupid movies this app is just robbing me of 7.95 a month because none of the movies or shows I want to see is on the app.

Date of experience: May 5, 2024
Washington
1 review
1 helpful vote
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Customer Service was very helpful and caring about my complaint.
I received calls from people who sounded like "South Asian" people who spoke poor English, Pretending to be Hulu support and wanted me to download the "AnyDesk" app from the App Store if you had an iPhone. They also wanted me to open the "Cash App" if I had one to verify my bank account, I said "No" and they hung up. I reported them to Hulu and they in turn notified authorities. So beware of scammers trying to steal your personal information. I have and love Hulu, but this calls made me think about how easy it seemed for these people to obtain precious and valuable information from unsuspecting clients. Be aware, hulu will never ask you to download apps or open your personal apps. 04.02.23.

Date of experience: May 2, 2023
Michigan
1 review
1 helpful vote
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Bait and switch at hulu
February 21, 2021

Hulu offered me a come back month free. Billed me 11.99 instead. When I called customer service, they would not credit me and said I was not "eligible." They sent me many emails to come back and then I am not eligible? I think the money makes money when people sign up for free month and then don't notice that they were charged on credit card. Terrible attitude towards customer at Hulu.

Date of experience: February 21, 2021

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32