website thubmnail of Hubzu

HubzuReviews 318

2.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hubzu?
grey star
grey star
grey star
grey star
grey star

Hubzu Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the potential for value in real estate investments and the transparency of the auction process. However, significant concerns dominate the feedback, particularly regarding communication and customer service. Many reviews highlight frustrations with unclear bidding processes, unexpected fees, and a lack of responsiveness from support staff. Customers frequently express disappointment over perceived deceptive practices, including bid rejections and inadequate disclosure of terms. Overall, the sentiment leans towards skepticism, suggesting a need for improved clarity and ethical standards in their operations.

This summary is generated by AI, based on text from customer reviews

service
28
value
23
quality
21

We monitor reviews for authenticity

Arizona
1 review
5 helpful votes
Follow Amanda P.
Unfollow Amanda P.
Share Review
Report Review

You will be disappointed
February 2, 2024

This started with a listing on Zillow. The listing was on a Pheonix MLS a. The property was located in Golden Valley AZ. It was listed for $120,000. After 3 days I finally got a live person. I was told to use HUBZU. I registered my client on the site. Starting bid was $80,000. We placed a bid and was the winning bid at $83,000. This auction is VERY misleading. My client got a WINNING bid notification. Shortly after an email came said 72 hours for the seller to approve. The agent sent an email the following day that said there was an undisclosed reserve not met and please go back on and send our best offer. There is a 5% reserve. Our offer was rejected and the property went back to auction. This is a property that my client wanted because it was close to her mom. At the very best it would be worth $180,000 maybe. They have an out of area agent pricing a home in an area he has never been to. Why hold an auction with a starting bid that is $20,000 below the reserve? This was my time with HUBZU and I will make sure I let anyone I cross not to waste their time.

Date of experience: February 2, 2024
Missouri
1 review
1 helpful vote
Follow Ben E.
Unfollow Ben E.
Share Review
Report Review

If you have the money and a modicum of intelligence it can be a godsend for savvy real estate investors. I bought a great fixer-upper that I'm thrilled with. It was a little scary the first time. I'm still using Hubzu looking for my next property. Pay attention, ask questions and read the contacts! Get an agent or attorney if you don't understand!

Date of experience: September 22, 2023
Georgia
1 review
2 helpful votes
Follow Yesmin W.
Unfollow Yesmin W.
Share Review
Report Review

I've won the highest bid on a house in Georgia but then shortly after I received an email saying that my back up bid was below the sellers limit. I did not know what that meant so I called them and learned that they actually wanted $23,700 more for that property than the highest bid. This is the second time that the property has been auctioned. If they wanted more money, they should either disclose the lowest acceptable bid or they should start the bidding at a higher number. It was very disappointing. Specially, since I would never have known anything unless I had checked my email.
Also, knowing my interest in the property, speaking to human, could have worked out negotiation for that deal.
These people do not appear to know what they're doing and enjoy hanging onto those properties!

Date of experience: June 1, 2023
Pennsylvania
1 review
4 helpful votes
Follow Gerry V.
Unfollow Gerry V.
Share Review
Report Review

Auction?
June 1, 2023

I purchased a property through this site using a real estate broker. I have never been in an auction where the closing time kept getting extended. In this case over 8 hours. Then Altisource takes over with the most incompetent staff ever to do the closing. Their constant errors led to a 6 week delay in closing. Stay Away!

Date of experience: June 1, 2023
Pennsylvania
1 review
4 helpful votes
Follow Joseph S.
Unfollow Joseph S.
Share Review
Report Review

Attempted to buy three different properties separately to see if first experience was in fact common practice. It was. The a scam is the auction which attracts buyers in hope of getting a deal when in fact the auction simply LURES buyers whom already have a vested interest in way of a deposit (needed to bid). Each time I had the highest bid and won the auction and each time I was told the bank refused the deal and was told I had to pay between 80-120k more for each property. Then they try and force you to sign a purchase agreement that's completely one sided and makes it nearly impossible for you to close. For instance; if your new offer for new, higher amount state a time frame to close the clock starts the day you make the offer...not the day it is agreed upon by all parties (the date the purchase agreement is signed by all parties). Hubzu is simply designed to trap the rookie real estate buyer in a situation where they either lose their deposit which you never get back. Also, you can never reach anyone from Hubzu of the realtor. And you may note the same realtor supplies all the property. This is not an auction site...its a bate and switch. We are referring site to the Massachusetts Attorney General.

Date of experience: May 18, 2023
Nevada
1 review
2 helpful votes
Follow Rodney I.
Unfollow Rodney I.
Share Review
Report Review

I have been the high bidder for 7+ auctions, they have dropped the price $500,000 over the listing so far, pictures are not of the property, they are of a lot miles away.
The home is not permitted and 1/2 the property has an easement with the neighbors septic.

No wells, no septic for the home listed,
9688 Barnett Valley Road, *******

I have called hubzu, the listed broker, the bank who owns the property and withen 200 miles of this property this Nevin agent does the same scam on all his listing.

Date of experience: April 25, 2023
California
1 review
5 helpful votes
Follow Alejandro F.
Unfollow Alejandro F.
Share Review
Report Review

Garbage/Scam
January 26, 2023

My wife and I have been bidding for this property that has been on the market for over 3 months. We had the highest bid and allegedly the bank declined our offer. The realtor company assigned to the property doesn't know what he is doing. I heard lies after lies on people going to bid higher. That never happened and the house is back on the market. DO NOT WASTE YOUR TIME ON THIS SITE. I find it hard to believe that the bank won't take the offer made especially when you have a 5% premium and 3% fee for your realtor and other cost that drives the price higher. This home I'm talking about is SEA BREEZE WAY in Menifee.

Date of experience: January 26, 2023
New Jersey
1 review
1 helpful vote
Follow Md R.
Unfollow Md R.
Share Review
Report Review

I bid some property on Hubzu behalf of my client. It is pretty simple but lot of people don't understand how does it work? They keep bidding and messed up. End of the day they never got approved finance or not capable to complete the transaction. Hubzu clearly mention on website that cash or conventional loan accepted. There is a lot of fees beside your bid price including buyer premium, technology fees, inspection or city inspection fees etc. These fees don't count on bid. Lot of bidder think only bid price is final price no other charge like traditional sale. Most of property has buyer premium 5% on bid amount. You must send deposit once you become selected bidder. You can't do any work or change on property if appraisal required to get mortgage. FHA loan always needs to do something including electrical or plumbing related work.

Date of experience: September 12, 2022
California
1 review
2 helpful votes
Follow Paul S.
Unfollow Paul S.
Share Review
Report Review

Lacks Basic Ethics and Communication Skills
June 18, 2022

We placed a back-up bid on a property that ended up taking over three months to close and required multiple renewals of the bid. In responding to inquiries about the status of the property for the purpose of renewing the bid, listing agents Drew Hershey and Neven Spralja gave us misleading information and then stopped responding altogether when they apparently realized that the existing escrow would close and back-up bids were no longer needed. The Hubzu team seems to have no problem stringing a back-up bidder along so long as it is expedient to the end goal of having a ready buyer. I will never bid on a Hubzu property again. The team sorely lacks basic ethics and communication skills.

Date of experience: June 18, 2022
Maryland
1 review
5 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

Hubzu is a waste of time. First and foremost, bidding means absolutely nothing. Even if you are the highest bidder, they can pick someone else so don't keep bidding on a house. Also, hubzu will bjd against you just to raise the bid. It also takes forever to get any reply. Try to call Hubzu and see how much information you get. We were the highest bidder. We got a call after 3 weeks saying they had a lower all cash offer. They asked if we wanted a "back up offer" which we declined. Literally in less then 48 hours, the house went back up for auction. Hubzu also has outrageous "fees". Save yourself a headache and bypass anything that uses Hubzu.

Date of experience: June 11, 2022
Washington
3 reviews
14 helpful votes
Follow Bob s.
Unfollow Bob s.
Share Review
Report Review

They will run some auction literally 50 times trying to get over retail value for occupied? Most of these homes have gutted interiors, so bid wisely!

Date of experience: June 10, 2022
Pennsylvania
1 review
10 helpful votes
Follow AnnMarie C.
Unfollow AnnMarie C.
Share Review
Report Review

This is a fake auction! The auctions are not real auctions! They listed a property for $60,000. The property was on Hubzu for six days. They had 1100 views but I was the only person that bid. At the end of the auction I was the highest bidder but they declined my bid. There was no note of any reserve. They just decided they didn't want to accept my bid even though they put it for sale for $60,000. After rejecting my bid they put it back on the site for 67,000. Why would anybody bit again when it's bait and switch they keep raising the price. It's a total scam!

Date of experience: May 9, 2022
Hubzu C. — Hubzu Rep
over a year old

Hello Ann Marie,
We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the sellers can accept or reject any bid and have the legal right to approve or reject bids, including the highest bid based on all components such as financing type and requested closing date.

We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Michigan
2 reviews
5 helpful votes
Follow Wayne S.
Unfollow Wayne S.
Share Review
Report Review

Hidden Buers
March 31, 2022

After I had submitted and won the highest bidder on a home, mysteriously a higher bid came in the got the property. It's a hidden auction with hidden buyers!

Date of experience: March 31, 2022
Hubzu C. — Hubzu Rep
over a year old

Hi Wayne, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the seller has full discretion on whether to accept any bid or offer, including the Highest bid.

If the seller decides to remarket the property in another auction, we encourage you to bid again regardless of the amount. You may be able to negotiate with the seller after the auction marketing cycle ends. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

Texas
1 review
11 helpful votes
Follow BLAYNE R.
Unfollow BLAYNE R.
Share Review
Report Review

Run away and fast
March 30, 2022

I am a broker and HUBZU charges a bid fee in order to bid but they do not tell you is that they will not negotiate the contract and there are no changes to the contract allowed and the contract is very one sided to the seller. They will not prorate what is typically done, they will not pay anything towards closing and they disclaim a lot. They only state they will issue a deed but do not state a warranty deed. This list just goes on and on and on. This is as bad as I have EVER seen and I have been at this for over 20 years. This is a very deceptive process at best.

Date of experience: March 30, 2022
New York
1 review
2 helpful votes
Follow Ray B.
Unfollow Ray B.
Share Review
Report Review

Not a real auction site
November 18, 2021

You can win a auction but then if they don't like the price auction for then they will just put it back up for auction again so even if you win you really don't win

Date of experience: November 18, 2021
Hubzu C. — Hubzu Rep
over a year old

Hello Ray B, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that the seller has full discretion on whether to accept any bid or offer. Sellers have the legal right to approve or reject bids, including the highest bid based on all components such as financing type and requested closing date.

If the seller decides to remarket the property in another auction, we encourage you to bid again regardless of the amount. You may be able to negotiate with the seller after the auction marketing cycle ends. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

New Jersey
1 review
6 helpful votes
Follow Jessiah S.
Unfollow Jessiah S.
Share Review
Report Review

It actually got worse... After I won the bid. They sent me the following email...

Ningshen, Tonrei S
Mon, Aug 17,2020, 4:51 PM
To me, Tonrei, Christopher

Hi Jessiah,

I do apologize. I just received an instruction from seller that we need to cancel this contract due to legal issue.

Seller did not share me more information on what exactly the issue is but property cannot be sale at this time. The offer needs to be cancel.

Once again we apologize for the inconvenience caused.

Thanks,

Tonrei.

Tonrei Ningshen | Senior Specialist, Asset Management - Closing

Date of experience: July 12, 2021

I just won a bid
August 15, 2020
Previous review

I'm grateful to everyone that took the time to write an honest review about this scam of a company. I actually fell asleep while bidding and was out bidded. I woke up at 3am to learn that I won the bid? Additonally, I got suspicious when the I found the same property actively listed on a local real estate site. https://www.weichert.com/91115748/. I called my credit card immediately after reading all of these negative reviews. It looks like this is their business model. Getting over on people..

Date of experience: August 15, 2020
New Jersey
1 review
1 helpful vote
Follow Jack S.
Unfollow Jack S.
Share Review
Report Review

Hubzu Fraud
June 17, 2021

Hubzu is a complete fraud site. J****P is pumping up the price multiple times. Explain this Hubzu, seriously.

Date of experience: June 17, 2021
Hubzu C. — Hubzu Rep
over a year old

Good afternoon Jack, We understand as a bidder, this may be a frustrating experience. On occasion, you may see a bidder outbid themselves in an auction marketing cycle.
However, if we identify instances of suspicious bidding activity, we will take action as appropriate to the circumstances. Hubzu has a Buyer Verification Program and a Bid Deposit Program in place to help ensure only legitimate buyers are bidding in our auctions. Hubzu is committed to providing a fair and transparent experience for our more than 1.8 million registered users. If you encounter any problems while bidding or have any questions about the bidding process, please contact us immediately at customercare@hubzu.com or call us at (855) 882-1314. We will be happy to assist you through the process!

New York
1 review
2 helpful votes
Follow Shiblee K.
Unfollow Shiblee K.
Share Review
Report Review

Ghost bidding
April 30, 2021

This company bidding prosses is ghost bidding. As soon someone bid then suddenly someone show up with bid with big differences which you see no where and later it come back again inches system without purchasing

Date of experience: April 30, 2021
Hubzu C. — Hubzu Rep
over a year old

Hello Shiblee,
We understand as a bidder, this may be a frustrating experience. Hubzu has a Buyer Verification Program and a Bid Deposit program to ensure only legitimate buyers are bidding in our auctions and we absolutely do not allow shill bidding. If we identify instances of suspicious bidding activity, we will take action as appropriate to the circumstances. Hubzu is committed to providing a fair and transparent experience for our more than 1.8 million registered users. If you encounter any problems while bidding or have any questions about the bidding process, please contact us immediately at customercare@hubzu.com or call us at (855) 882-1314. We will be happy to assist you through the process!

New York
1 review
7 helpful votes
Follow Lou A.
Unfollow Lou A.
Share Review
Report Review

8804 3rd Ave
March 24, 2021

Avoid using this product at all costs! Read every single bit of fine print. They will break State Law and keep your deposit. Avoid!

Date of experience: March 24, 2021
Hubzu C. — Hubzu Rep
over a year old

Hello Lou,

We understand your concern, and apologize for any inconvenience this may have caused you.
The bid deposit is a hold placed on your credit and not an actual charge. If you are not the selected bidder or your bid is not "under review", the hold will be removed within 4-7 business days after the auction cycle has ended. If you are the selected bidder, the bid deposit will be released once we receive your signed purchase and sale agreement (or PSA) and we receive confirmation from the third-party escrow agent that your earnest money deposit (or EMD) was received within the required time frame. Please allow 4-7 business days for the hold to be removed after both the PSA and EMD are received.
The bid deposit hold can become a charge on your credit card if you are the selected bidder and fail to fulfill certain obligations. If you are the selected bidder and you fail to deliver the purchase and sale agreement and the earnest money deposit within the required time frame, the hold will be converted into an actual charge on your credit card in the amount of the bid deposit hold.
This information and more can be found on Hubzu.com/support in the FAQ's: https://www.hubzu.com/portal/support#quesSubGroup1aboutHubzu
Terms & Conditions: https://www.hubzu.com/about/terms

If you need further assistance in this matter, please contact us at customercare@hubzu.com or call us directly at (855) 882-1314. We are happy to assist you.

New Jersey
1 review
2 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

Don't bid on Hubzu
February 17, 2021

It's not a serious BID/Auction site. You can't win even you have the highest price. You only can win for a price that seller finally asked - Just like a real estate agent. Don't wast your time.

Date of experience: February 17, 2021
Hubzu C. — Hubzu Rep
over a year old

Hello Mike, We take our customers’ feedback very seriously and Hubzu is committed to providing a fair and transparent experience. When an auction marketing cycle ends, the seller, and not Hubzu, determines if they wish to select a bid to proceed with. In some cases, the seller may opt to re-market the property in another auction marketing cycle if the reserve price (the minimum the seller is likely willing to accept for the property) was not met or a bid/offer did not meet the seller’s criteria. Or, the seller may accept a lower bid or negotiate with a bidder. However, please keep in mind that regardless of the bid/offer amount or whether the reserve price is met, the seller has full discretion on whether to accept any bid or offer.

If the seller decides to remarket the property in another auction, we encourage you to bid again regardless of the amount. You may be able to negotiate with the seller after the auction marketing cycle ends. We apologize for any misunderstanding and we hope this information will better assist you in future bidding. If you have any additional questions feel free to contact us at customercare@hubzu.com or call us at (855) 882-1314.

From the business

Hubzu, the Easy Way to Buy and Sell Homes Online. We've sold tens of thousands of homes through our secure online marketplace. Search Hubzu listings


hubzu.com
Las Vegas, NV, United States