Beware of this company. I have also filed a complaint with FANNIE MAE. This company is as inept it's neglectful. They are extremely difficult to contact, no one know anything or can do anything to resolve issues. It's simple Hubzu took a $500 deposit to place a bid on a property. I won the auction, the $500 was never transferred to the closing. I have been asking for a refund that no one is able or willing to provide. I am filing a complaint with Georgia Attorney Generals office.
I read a lot of the reviews that are on line, Hubzu looked like it might be a scam. I decided to go forward with a bid and see what would happen. The long and short of it is that we now own a new home. This by far was very easy to do with there auction. The best piece of advice I can give is follow there instructions to the letter and you will be closing on the home on time as described in the auction rules.
We participated in one of their online auctions through our Realtor (1st mistake as you as buyer cannot see what's going on, only Realtor had access). They disclose next to nothing about the property, even when it's legally required to do so. And then when auction ends and you discover the glaring issues with the property and get out of the deal, they relist it again and repeat the same game, still not disclosing the major fault with the property that made us walk away. We have watched the same property go through 2 more cycles now without hitting the price they want, and still not seeing the Report thats on file with the Town listed in the attachments to the listing.
Very deceptive business practices in my opinion.
Hi,
We are sorry that your experience during the auction did not meet your expectations. Properties may relist with new auctions for a variety of reasons. Some reasons may involve the property listing itself and new information that needs to be included. The most common reason is that there was not a winner on the previous auction. It is important to understand that there is a reserve price. We address this specific topic on our FAQ page: https://www.hubzu.com/about/faq#auctions. It is also important to note that properties are sold in “as is” condition without warranties as indicated in the “Disclaimer section” of the property details page on the Hubzu website. With that said, it’s always ideal to visit the property before making a bid or offer.
It is our goal to make your experience as easy and stress-free as possible. If we can provide further assistance at this point, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
I have been the high bidder on a property at least 4 times (same property)... They keep raising the buy it now price... I called the number on the site, thinking I was calling Atlanta, Georgia.
Stephanie McCall is listed as Broker on the web page for this property.
After talking to this guy on the phone I asked him where he was and where I was calling.
He said "Manilla" I rest my case!
How do these people get away with this.
They helped me with a somewhat complicated property issue and I got the answer in a call back in a very reasonable time frame. I really appreciated their quick response so I could help my client make a better decision. I am a very experienced REO real estate broker, I know how to deal with all the problems in making offers on the HUBZU.COM website. Experience is the key! All the little things that the buyer has to deal with are a piece of cake for me!
Hi Elias,
Thank you for your feedback! We appreciate that you shared your positive experience with us so that we can continue to enhance all of our customers experiences. Feel free to contact us at customeradvocacyteam@altisource.com if you have other concerns or inquiries.
Thanks
Customer Advocacy Team
******* Maple Chase Dr Boca Raton, FL ******* was just sold for $450,000 however no where does it mention there is an $80,000 golf membership that also must be paid for plus restaurant fees and HOA dues. When I called to ask they had no answer. What out for them they are did not mention the $80,000 to trick a bidder.
Another house I was the high bidder on I found out the pictures of the kitchen were before they were removed. They are not honest and beware so you do not get ripped off
I was trying to buy a property on one of the auctions and all ways was been outbid by someone else. And the funny thing about it that the reserve was met so basically the property is sold. But no the next day it was released for sale again. That happened to me 5 times on Hubzu. Btw I have noticed later on that the fake bidders are always the same Name initials and always beats on all the properties. So basically good luck buying or getting a good deal on Hubzu.
Hi,
We appreciate you sharing your feedback with us. Rest assured we work very hard to ensure only legitimate and serious buyers are bidding in Hubzu auctions. Our Buyer Verification Program as well as our Bid Deposit Program were designed to address these concerns and protect all parties involved. In addition, we absolutely never place bids corporately or on behalf of the seller. To learn more about these protective programs, please visit our FAQ page https://www.hubzu.com/about/faq on Hubzu.com or feel free to contact Hubzu directly via phone at 855-882-1314. You may also reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks
Altisource Customer Advocacy Team
It took me all day to do auction online until last minute I was the highest bid but turn out unsuccessful bid because the bank said the not what they want for the house. This is the first and last time I do this just wait my time for nothing. It is very stupid company
Hi Kim,
We are sorry that your experience during the auction did not meet your expectations. Because many bidders may have experience with traditional auction formats, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again. If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team
This review is 2 years late but I want to review them because the transaction went smooth. We were our own Realtor on this one.
We got a good deal and are quite happy with the results. We will use them again.
Thank you for the kind words! We’re glad you enjoyed your experience with Hubzu.
Don't be afraid of the technology, they help you! I like the way you can search on line for homes in your area, and you can bid right away with very little information about your buyer needed initially.
Hi Susan!
We appreciate you sharing your positive experience with us. Any feedback coming from customers like you motivates us to improve our website even more. Don't hesitate to contact us at customeradvocacyteam@altisource.com for any other questions or concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu was easy to work with. Great customer service. Just don't like the bidding process. They really have no idea how much the house is really worth in that area based on its condition. Most of them are overpriced and you have to bid on it for months and months. Wish there was a easier way to purchase these house that, some are in very bad condition and just get worse as they sit there for months being bid on.
Hi Donna,
We appreciate you sharing your experience with us. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
I just bought a house through Hubzu and experienced none of the problems I had read about. I was very concerned going into the process but it was a very straightforward transaction with no surprises and a lot of support from Hubzu.
I won the bid and everything proceeded along quickly and hassle free and we closed in 22 days. They provided me a contact sheet and answered every email and phone call promptly and efficiently. They were very clear with deadlines and expectations.
I kept waiting for problems or tricks, but nothing. I had a good lawyer working on my behalf and found the process very professional.
They were very clear that the property was "as is" and i knew what I was getting into. I feel like we got an incredible deal on a great house and hope that others have as smooth a process as we did.
Very robotic. You're not dealing with an agent; there is one, but never available, though several tickets were created for a return call. Worst experience. Put over $6000 deposit and they wouldn't agree to a two week extension for the mortgage. The deposit had to be wired within specific time frame, but is being returned via check... which hasn't arrived yet, has been 2 weeks so far.
Hi Sharon,
Your feedback is important to us. Rest assured that we will investigate this matter. We will aim to contact you in 2 business days. You may also reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
It's a nice website to buy below market rate real estates. However, I wish the site can allow you to choose the state and cities that you want. You still have to work with a local realtor though if you want to see the property. Customer service is great as the reps answer your questions completely.
Hi Lucy,
Thank you for your feedback. We appreciate you sharing your experience with us. Any feedback coming from customers like you, drives us to provide the best customer service and to enhance our customer's experiences. You may reach us at customeradvocacyteam@altisource.com if you have any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
The most respectful and helpful company I've ever did business this. They are soft spoken and very interested in your needs. I've never spoken to a business like this before. Just call them and you will see for yourself. Unbelievable kindness! They have to be Christian. I can't express how pleased I am with this company.
Hi Walter!
Thank you for your feedback. We are glad to know that we have met your expectations. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
This is one of the worst real estate auction sites hands down! They have a "last 15 min" rule, which basically means bidding keeps going on and on, in 15 additional minute intervals, if anyone places a bid in the last 15 minutes... plan on staying up until midnight in some cases. Then they set the reserves so high that even when we were the highest bidder we didn't get the property and then they send out a "back-up bid", to ALL bidders, saying what they really want for the property... thx again for a complete waste of time! The only reason I gave them a ZERO is because they don't have negative numbers or a button I can push to simply blow up their site on the internet with after dealing with these morons.
Hi, I just closed my third deal with hubzu. They are a great company. I consider myself experienced in dealing with them. Most people who write these bad reviews do so out of frustration because they don't understand hubzu 's procedures. I do, and i can save u thousand, plus will even show u how to get the house looked at and inspected for free. I charge $25.00 PayPal. If I can't save u at least 2000. 00 I will return your money. Email me. Rnldcch.,, at Gmail
Sadly, I read these reviews after I made an offer. AltiSource is the company that was suppose to be the seller's closing agent. They rejected my closing agents deed five times. It has been over six months since we closed on that transaction and the still haven't paid the unpaid sewer bill.
If I said that they suck, I would be complimenting them saying that there was some level of performance. Given a choice of dealing with them again or the IRS... an audit does look so bad
Realtors are charged with submitting offers per the state of AZ. Hubzu has created a loophole that allows a realtor to shirk the one responsibilty he has, which is to forward an emailed offer. Any listing agent who lists a hubzu.com property should have his license revoked.
Hi William,
Thank you for your feedback. Could you please provide us your details so that we can speak with you regarding your experience? You may forward your information to customeradvocacyteam@altisource.com.
Thanks,
Altisource Customer Advocacy Team
As a Real Estate agent I have been using Hubzu many times. I always had a very good experience with you. Some times my offer was accepted some times was rejected because another Realtor made a better offer but this is the way it is. The customer service always provide an excellent service. I am ready to make another offer in one of your properties.
Hi Celia!
Your feedback is much appreciated. Any feedback coming from customers like you motivates us to provide the best customer service that we can. We look forward to working with you again in the future. You may contact us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Thank you for your question. Hubzu strives to exceed the customer's expectation by delivering the best service possible to every one of our customers. We also maintain a A+ rating with the BBB. However, Hubzu can receive negative reviews when we do not meet the expectation of the customer. In those instances, we promptly respond and work with the customer throughout their interaction with us. We welcome the opportunity to discuss any concerns that you have with you so feel free to email us at customeradvocacyteam@altisource.com. Thanks Altisource Customer Advocacy Team
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, A reserve is the price set by the seller indicating the lowest price the seller might accept for a property. The Seller's reserve is not disclosed during the auction and once reserve is met, bidding continues through the end on the bidding period. At the end of the auction, all bids and bid components such as financing type and requested closing date are subject for the seller's approval. The seller is not obligated to accept a bid and reserves the right to refuse a bid even if the reserve price is met. To learn more about the reserve and bidding process, you may visit our FAQs at https://www.hubzu.com/portal/support. Thanks Altisource Customer Advocacy Team
Answer: DON'T THIS IS A SCAM SITE! YOU WILL LOOSE YOUR HOME AND ALL YOUR MONEY
Answer: Hi Clifford, We appreciate your interest on Hubzu. We also apologize for the late response. The starting bid amount is set by the seller prior to the auction period. This is normally a percentage, but definitely lower than the seller's reserve price. The reserve is the undisclosed amount that seller has in mind to sell the property for. It is not shown to bidders but it will be indicated on the property page if the reserve is met. Please keep in mind that the bid amount that can be submitted online may not be lower than what is currently indicated on the listing whether it is the "starting bid amount" or the "current highest bid amount". Should you need further assistance or need more information regarding auctions and how it works, please don't hesitate to contact us at customeradvocacyteam@altisource.com with your contact information and specific property details or Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future. Thanks, Altisource Customer Advocacy Team
Hubzu has a rating of 2.3 stars from 318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hubzu most frequently mention real estate, earnest money and credit card. Hubzu ranks 31st among Real Estate sites.
Hi Christopher,
We are sorry your experience after the auction did not meet your expectations. For us to better assist you, please contact us at customeradvocacyteam@altisource.com with your contact information and specific property details. We thank you for your business and hope to meet your expectations in the future.
Thanks,
Altisource Customer Advocacy Team