This site has been very helpful and very concerned about my well being. Arra the specialist that i worked with was amazing she spent hours with me and walked me through everything step by step. I'm going to recommend this site to families, friends, and colleague. Thank you for making my life a little less stressful.
My real estate agent and I placed a bid on a house. Hubzu did not post a minimum "meet price". The auction ended with my bid being the highest bid, but they unilaterally cancelled my bid, did not provide an explanation and placed the same house back on auction 30 minutes later for $20K more than my bid. My agent tried to contact Hubzu, but like many other reviews I have seen in the internet, they are unreachable by emails and phone.
If the bank established a minimum price, they should disclose it.
Shady business practice.
Hi,
We appreciate you sharing your feedback with us. Because many bidders may have experience with traditional auction formats, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again. If there is anything else we can do to provide you with more information regarding auctions or assist you in future properties, please don’t hesitate to contact us at Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future.
Thanks
Altisource Customer Advocacy Team
I feel like the website is easy to navigate and every time I've called to get answers, Hubzu customer service was always pleasant to speak with and very helpful. I look forward to outbidding everyone on a home on Hubzu kind of a fun and exciting way to buy a house. Any questions or issues that have come up in the process of purchasing the home, hubzu has been more than helpful and willing to work through.
Hi Harry,
Thank you for your feedback. We appreciate you sharing your positive experience with us. Feel free to contact us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu is a simple and effective way to find quality real estate properties. At hubzu you can find the best deal and in case you need to speak with an associate, it is easy to get hole one. They are professional and prompt to return your call.
Hi Javid!
Thank you for your feedback. We are glad to know that you are satisfied with the website. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Yes, I bid on a house after many weeks of research and did find many disturbing things that did not ad up. So when I won the house I got the big surprise. They claim I did not meet min. Bid but the owner was willing to negotiate on the price. They gave me a price over 200,000 higher then my top bid price. What a waste of time. Either they do not know how bad these home conditions really are or they just think some moron is going to offer full price and then put hundreds of thousands of dollars of work into them. What I did find out is Hudzu and this LLC company is one in the same, so they are fixing the prices and they also are in control of the properties. That is confirmed from the bank that use to own the property I was biding on. So bottom line, do not waste your time and very possible lose your 1,000 deposit just to bid. By the way, 3 months latter the house I won on auction still keeps coming up again and again for new auction
Hi,
Your experience with us is important. Please trust that we will investigate this matter. Please provide us with any additional details regarding your concern like if there is a specific property. Also, please send us your contact details including your complete name, preferred contact method, contact number and best time to reach you. Once we have all of this, we will aim to contact you within 2 business days with an update. You may reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
I have tried to bid on many houses and have been the highest bid several times, yet my bid was not accepted! It did not meet the price they wanted! Then in the next hour they email me saying that the house is available to bid on again and I should put in my bid!
Crazy is doing the same thing over and over expecting a different result... I'm not crazy, I am done with this site!
Hi,
We are sorry to know about what happened. Because many bidders have experienced traditional auction formats, a Hubzu bidder may think they have won the right to purchase the property because they have the highest bid. This is not always the case. Reserve price is one factor that may prevent the highest bidder from winning the property. A reserve price is the minimum the seller is willing to accept for the property in an auction. If a bidder disagrees with the reserve, we encourage the bidder to still bid on the property for what they would be willing to pay. Because if an auction ends without the reserve price being met, and no selected bidder is declared a winner, then the seller reserves the right to accept a lower bid, negotiate with a bidder, or propose new terms to the bidders. It is important to note, it is also the sellers right to simply relist the property for auction again. To learn more about the auction process, please visit our FAQ page at https://www.hubzu.com/about/faq#auctions on Hubzu.com or feel free to contact Hubzu directly via phone or chat. You may also reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu is possibly the most dishonest company I have ever dealt with and if I can persuade one person to avoid dealing with them then writing this review will have been time well spent. I decided to buy a foreclosed home from them earlier this summer and did everything I was supposed to do, including wiring the earnest money. Then after they had my money, and the deal was done, they reneged. They didn't even bother calling to let me know. I had to make repeated calls to their hotline, my banker, and their law firm to get my money back. I never could actually reach anybody at their company, only their outside law firm. Who knows if they'd have given me the money back if I hadn't been so aggressive. Hubzu sucks. Avoid them at all costs.
Honestly, I have not used Hubzu in a few years and I did have a client who put in an offer, it was accepted and then they said a higher offer came in but then it came back on the market at a lower price so that was extremely frustrating to my client. Hopefully, things have gotten better in terms of bidding and accepting an offer.
Hi Stephenie,
We appreciate your feedback. Words like these motivates us to improve our website. Don't hesitate to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
We are closing today on our new home. We used Hyle Chu from Tower Realty Sacramento. He is a REO specialist and FUN to work with.
The agents at HubZu worked very hard for us to get this beautiful home. We would like to thank Arif Ahmed for all his personal assistance on our deal!
Do not listen to all the bad reviews! Try HubZu they are the best!
Laurie S Andrade
My experience was only positive. They work hard to keep you informed. There are delays in the process but these obstacles are not the fault of Hubzu - they are just as anxious to make a sale as any real estate agent. They always get back to you and, in my experience, will provide as much information as they can.
Hello Ronald,
Thank you for the words of encouragement. We appreciate you sharing your experience with us. Any feedback coming from customers like you, drives us to provide the best customer service and to enhance our customer's experiences. You may reach us at customeradvocacyteam@altisource.com if you have any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team
Website is completely not functional. You go to register and it tried to tell me i wasnt who i am... completely garbage... will spend my money buying assets with other companies... complete garbage website
Aug. 2017 I bid on a property, Hubzu countered and I rejected the counter. Three or four days later I placed another bid on the same property. Hubzu countered with my identical offer and I accepted. After waiting for a week and a half for the sales agreement to arrive I received an email stating that my offer was rejected and the property was being re-listed. This is a very deceptive business and I would recommend staying away from them.
I was alittle nervous at first cause of all the reviews. I Bid on a house and got it. From beginning to end it took about a month and half to close. The process was really easy I think. I got a great price on a house. So im very happy. I would do it again. It can be alittle confusing at first. Next time I might trying my own closing company. But it was nice cause they paid for it if you used theirs.
This is not a scam. But I can see why people think it could be.
I am pleased with the customer service at Hubzu. My client and I received great service with attention to details and efficient follow up. We closed a transaction in August 2018 and now I'm working on another purchase with Hubzu.
Hi Esther!
Thank you for sharing your positive feedback with us. We are glad to know that you were satisfied with the service. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Hubzu is very easy to bid on a property. The representatives are very helpful. If there is a technical issues, you can call their toll free number and someone will come online and help you step by step. Thank you
Hi Chuilin,
Thank you for sharing your positive experience with us. We are happy to know that your experience with Hubzu was to your liking. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
Never again would be too soon to buy a property through them. Terrible communication dealing with people from other countries. Waiting in the lawyers officice (finally) to close and waiting for paperwork. Still receiving documents to be signed a month after moving in. Too much bad to list.
Although I've been a realtor for 40 yrs. My experience with these online services has been very limited and I could use all the help I could get. That is what I found.
Not only was the party I spoke with very patient, they make sure I got all the info I needed and reassured me that they were there for me if I needed them again.
Thank-you Hubzu...
Hi Patricia!
Thank you for sharing your positive experience with us. We are glad to know that we have met your expectations. Words such as these motivates us to enhance the customer service that we provide. Feel free to reach out to us at customeradvocacyteam@altisource.com for any other concerns.
Thanks,
Altisource Customer Advocacy Team
My experience was amazing, the functionality of the website is so flawless and easy to use. I recommend it to everyone and they deal with all the work of getting the property that you just have to pay the money and then sit and wait, everything will be done without you having to hustle for getting the property.
So i won the bid. Was told via automated email the next day that the bank will be reviewing my offer and that it could take "several weeks" to get back to me. Great. Well, "several weeks" went by and nothing. Reached out to Hubzu and they are greasy in how they answer... they are basically worthless with zero info. Reached out to Listing Agent/Asset Manager and they never replied back with anything. And then they sold the property to someone esle. Wow... just wow. Pathetic. Never again will i waste my time and tie up my credit card hold while they string you out with zero communication. Great customer service Hubzu and bank!
Hello Rick, We apologize that you have experienced a longer than normal response time. It typically takes a few days to be notified if your bid has been selected. However, a short sale offer/bid acceptance often takes significantly longer due to the review conducted by the seller's lender, not the seller themselves. The average time to accept a bid or offer on homes with Special Conditions or short sales is longer than auctions or traditional sales. We fully understand the inconvenience this may cause a bidder. This information and more can be found on Hubzu.com/support in the FAQ's or if you need further assistance in this matter, please contact us at customercare@hubzu.com or call us directly at (855)882-1314. We are happy to assist you.
I won a bid with hubzu. Nice house, great price. Paid for a inspection, Appraisal wiring fees etc. 1 1/2 week til my closing date I received a email after business hours stating that they were canceling the contract because of title issues. Hubzu houses are not checked for clearrd titles before placing them on their site. I was devastated I as well as my family became emotional attached. They gave me no options no explanation and no fluent English so I could understand what's going on. This would have been my first time purchasing a house therefore I was devastated. This site is a disaster! Before purchasing please make sure in writing that the home you're trying to purchase has a clear title! Please stay away from this site I'm out of 1000 dollars. Please read your contract thoroughly there's things listed to protect hubzu from there mistakes which end up costing you!
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Thank you for your question. Hubzu strives to exceed the customer's expectation by delivering the best service possible to every one of our customers. We also maintain a A+ rating with the BBB. However, Hubzu can receive negative reviews when we do not meet the expectation of the customer. In those instances, we promptly respond and work with the customer throughout their interaction with us. We welcome the opportunity to discuss any concerns that you have with you so feel free to email us at customeradvocacyteam@altisource.com. Thanks Altisource Customer Advocacy Team
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, Please contact our customer care team at 855-882-1314 so that they will be able to assist you better. Thanks
Answer: Hi, A reserve is the price set by the seller indicating the lowest price the seller might accept for a property. The Seller's reserve is not disclosed during the auction and once reserve is met, bidding continues through the end on the bidding period. At the end of the auction, all bids and bid components such as financing type and requested closing date are subject for the seller's approval. The seller is not obligated to accept a bid and reserves the right to refuse a bid even if the reserve price is met. To learn more about the reserve and bidding process, you may visit our FAQs at https://www.hubzu.com/portal/support. Thanks Altisource Customer Advocacy Team
Answer: DON'T THIS IS A SCAM SITE! YOU WILL LOOSE YOUR HOME AND ALL YOUR MONEY
Answer: Hi Clifford, We appreciate your interest on Hubzu. We also apologize for the late response. The starting bid amount is set by the seller prior to the auction period. This is normally a percentage, but definitely lower than the seller's reserve price. The reserve is the undisclosed amount that seller has in mind to sell the property for. It is not shown to bidders but it will be indicated on the property page if the reserve is met. Please keep in mind that the bid amount that can be submitted online may not be lower than what is currently indicated on the listing whether it is the "starting bid amount" or the "current highest bid amount". Should you need further assistance or need more information regarding auctions and how it works, please don't hesitate to contact us at customeradvocacyteam@altisource.com with your contact information and specific property details or Hubzu Customer Care at 855-882-1314. We thank you for the opportunity to respond to your concerns and hope to meet your expectations in the future. Thanks, Altisource Customer Advocacy Team
Hubzu has a rating of 2.3 stars from 318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hubzu most frequently mention real estate, earnest money and credit card. Hubzu ranks 31st among Real Estate sites.
Hi Barry!
We appreciate you sharing your positive experience with us. Any feedback coming from customers like you motivates us to enhance our customers' experiences. Feel free to reach out to us at customeradvocacyteam@altisource.com if you have any other concerns or questions.
Thanks,
Altisource Customer Advocacy Team