Hrk game

20% of my purchase didn't work. Reported using their painfully slow support site. Provided screenshots of the errors and other details.

After days had received nothing, went back to check and opened a support live chat. The chat averaged over an hour between responses. Insisted I needed to open a support ticket with Steam to investigate who they had previously sold the games to and when, which is not my job as it wasn't me. I paid for the games and do not have them.

I requested they replace the keys or refund my money and finally just given up. Thankfully they were inexpensive for each game, but still a waste of money on top of the MASSIVE waste of TIME. Hours and HOURS.

I had more games I planned to buy from them but after all the problems with the first batch I wasn't willing to keep trying. I am going to avoid them in the future and recommend everyone else do the same.

I ordered a global key for Steam, but it turned out I couldn't redeem it in my country. I reached out to support, and while they responded quickly, they required me to submit multiple screenshots of my client and user info. I've never had issues with discount key shops before, but this experience with HRKGame was frustrating. I won't be using their service again.

I purchased two game keys for two accounts to obtain the prestige currency, which I had already purchased some time ago. However, what was not disclosed in the article is that the currency package can only be activated once per account. Anyone who purchases it a second time for the same account ends up bearing the costs. HRK shows no flexibility in this matter, even though the mistake clearly lies on their side. In response, I was told that I had seen the codes and therefore would not receive a refund. But what good does that do if I have seen the codes but still cannot redeem them because important information was withheld? This is misleading to customers. I feel absolutely cheated in this situation.

I bought a bundle of games for them. One of the keys was duplicate. So I immediately contacted them to ask for a replacement and they asked me to take a zillion screenshots to prove it, which I did and uploaded to their very awkward and inconvenient website. After that, their response was literally "Let's see what we can do for you. I forwarded this to our higher department." After 3 days of me sending messages they have just ignored me. Avoid at all costs.

Right after i purchased a key for space engineers, i wasn't even able to see the key to redeem it.
So i made a ticket and and tried using live chat, apparently their live chat is just a bot with a single response, and also after i was kicked out of the chat i could not re open it. Was able to open it back up on my phone and saw that it only gives one response after "typing" for a bit. It was just $10 So its really just annoying but i will be doing whatever i can to refund my money

Lost money buying a game, it couldn't activate in my region altough it showed intenational version. Cant get refund as code is viewed? How could i see if the game would work?

They sell you a region lock key but say it is Global. When you can't activate it, they won't give you a refund, just put the key back into the sale so IF someone buys it, they refund you. Terrible service, I am waiting for WEEKS to play the game I purchased from then just waiting for this process. Can't recommend enough that you stay away from these guys.

They sold me a fake CD key to office 2021, I had initiated a case with their service dept and they keep asking for screenshots which I had provided via Email. Their internal website does not allow anything above 1MB. I sent them a video screenshot link showing a CD key provided and failed activation, yet they continue to ask for the same stuff over and over again. As this is clearly a scam site, I initiated a dispute with PayPal. Do not buy anything from them as they sell CD Keys that are fake!

This company have sold me a key that has already been used on another Steam account.

I bought WWE 2K23 Deluxe and as you can see, someone else has used it already.

When I had this issue with Cyberpunk 2077, with an invalid key, it was because they put - in the key which I had to remove and it then worked... it took 5 days to get that key working... this one is saying that is is already used...

Paid £43 for NOTHING. I have luckily made THIS purchase through Paypal so will hopefully get my money back, never using HRKGame again.

So I bought resident evil 4 remake, 40$ worth of crypto. Money sent, the product was suspended, contacted them about it, showed them the ethereum protocol address, tx id and everything necessary for them to check the payment and their response was they can only refund 4$ coz that was the payment I did. The payment was with Shiba through Ethereum network

To mail they don't answer me anymore, contacted through live chat, I got blocked instantly and can't acces live chat again so I was scammed.

0/5 don't waste your money on it

They sold me a key that was out of stock. After I mailed support that my key was not available, they said I would be refunded but they never refunded me. The key that was out of stock was still being sold after my support ticket, so others who buy it after me also get scammed on the same item.

I bought a Steam game key for almost 36.89€. But the HRKGame gave me an invalid key which not activable on Steam in my region (europe). I had checked whether it was my fault, but no it's not – a key must be activable EUROPE.
I contacted support, provided them screenshots. They aks me for creating a ticket and… ignore me. I neither got a valid key nor got refund. My money just stollen.
Never buy any products from this reseller. Your money just will be stollen.

After purchasing a game, the transaction is placed on hold and this company asks for ID, a photo of myself in the mirror and so much other personal data that you would be a complete fool to send anything, its standard practice for some merchants to request ID before you make a purchase/when making an account not after they have charged you. Its obvious they try and scare you into sending them information, don't trust this website, should be illegal

This company is trying to steal 25 bucks from me because they don't understand how their crypto gateway works and they are repeating over and over their system says the payment was rejected when I paid in crypto. I did pay and they have proof and still they refuse to check their coinbase wallet by manually checking I sent them the money. Do not buy from them using Crypto. They are basically destroying the opportunity for Crypto to become adopted. I bought from them in the past without problems but if they don't resolve this issue I will never use them again neither anyone I know or talk to. Their support team don't treat the problem like they want to help but instead to get rid of you and close the case. This is unacceptable.

Like many people below, I got my money stolen,

Don't even know where to begin, paid for a game that they did not send me, they did an amazing job pretending that it will be delivered and everything will be fine and now here I am with my money taken from my bank account and all of my support emails were left unanswered. I would not recommend buying anything from them, stick to more reputable sites or better yet, official retailers.

Even the review system is rigged... If you click on anything below 5 stars on the "give us a review" email you get from them, you are linked to review them on their own website where the reviews most likely get automatically trashed, but if you click on the 5 stars you are linked to trustpilot.com, I will just leave that there, shady business.

So I Bought Red Dead Online and when I purchased it, it took my money but it was out of stock. No where on the site did it say Out of Stock so false information. Thankfully there support or maybe this specific person did indeed listen and give me my refund. I would not recommend buying from here but it's nice to know they did indeed give me my money back

I purchased a game from them years back and had no issues. However recently I purchased DLC and they immediately charged my card before putting my account on hold and demanding that I send a picture of myself holding my ID and debit card.

The attached photos are what followed.

The first couple photos were a bit blurry because my camera wouldn't focus, but they were still intelligible. I also wrote the wrong date on accident in the first couple photos which he failed to mention, telling me he didn't read it in the first place. The last photo was crystal clear. Obviously I can't show the photos because they contain personal information, but you can reasonably tell from the conversation that he is not trying to resolve the issue.

Anyways, I had to call my bank to remove the pending charge which will be an ongoing process for the next week.

I bought the Medal of Honor for steam, the sent me a code that is not working, i tried for more than 20 days to fix the problem, by web, by live chat etc etc, the support you kidding me once and again, the stole my money and my time.