I pre-ordered Like a Dragon: Isshin on Steam on HRK. On release date, code does not work. Steam says it's the wrong region, despite their site said the code is GLOBAL which should work everywhere.
Contacted support, they told me to show them proof. I did. Took several screenshots to prove it. Despite my proof that the key didn't work and the game was not in my Steam account, they REFUSED to give me a refund, or a different code that works. They told me to wait until they re-sell the key and then they will give me a refund.
Flash forward to over a MONTH later, they still haven't given a refund or a replacement code. Customer service has completely ghosted me, despite multiple emails and questions on the tickets.
TLDR: They lie to you, sell you keys that don't work. Then lie and cheat their way to not give you a refund. Total SCAM. Buy your games on any other 3rd party seller.
I bought an elden ring key for $34 and never received a single email or key, when clicking on the non existent key on my profile it says nothing found! Scammed, don't use this website
I would give negative stars if i could. Bought MS Office 2019. Problems installing, probably a previously-used product cdkey. Instead of phone or live chat support, they only do emails with every cycle taking one or two days. In the meantime my work suffered. For a week. In the end i requested a refund which to their credit they provided. Thanks HRK for wasting my one whole week.
I bought a Steam game key for almost 45$. But the HRKGame gave me an invalid key which not activable on Steam in my region. I had checked whether it was my fault, but no it's not – a key must be activable globally.
I contacted support, provided them screenshots. They thanked me for creating a ticket and… ignore me. I neither got a valid key nor got refund. My money just stollen.
Never buy any products from this reseller. Your money just will be stollen.
UPDATE 08. 11. 22:
After I wrote the review HRKGame connected with me and have refunded money.
I bought PUBG steam key today from this website (and it is my second
Purchase from them) the transaction window took forever not only the 20
Minutes they are showing, it ended up with them charging me the money
Which is 18$ but not sending the key. I contacted the support, they told
Me i should contact my bank and kept spamming the same thing. No sorry
No nothing... what a rude way to deal with consumers and steal their
Money. Pathetic!
You find a game it says 17€ you have a discount code of 10% you get 15€ instead of 17€ you put it in the basket it then become 26€ for no reason! Nothing says why... Then you go to basket you put your discount code you have 23€ instead of 26€ when you were supposed to pay only 15€ then you keep going and in the end your discount code don't even count because instead of having 23€ they say you need to pay 26.22€ instead of 26.56€ lol... Big scam it is to avoid
I usually shop online with PayPal. I hate using my actual credit card on any given website. Paypal makes it easier to get money back when anything goes wrong. Hence most digital sellers don't like Paypal, However, from the moment I see Paypal I know, they are legit; So With that aside, I gave HRKgames a plus for checkout options. I purchased a key and followed the instructions. However, I had a glitch and they quickly responded by sending another Key and that worked like a charm.
This is my first time shopping with them I still recommend them for how fast they responded.
All good until you will get into a problem of bad/not working/used key and than that will ask you many screenshots of your desktop, email, site account with all proofs.
Then will tell you to wait, you will wait... so long that you will forgot that you was exited to buy and play some game!
I have a problem and it's more then month and still waiting.
In support 24/7 that they have, they will hang you out without answers, just say that I must wait 1-4 weeks for the investigations, but it's more then 4 weeks now... and they will disconnect! :(( ((
I tried to open new ticket to ask wat's going on and they told me to wait and close the ticket, it's look like they don't like you come with problems, they want you just pay.
-paying for game took 2-3 min -got used key -waiting for "answers" more than 4 weeks.
I don't recommend that site, or pray to not get a bad/used keys;(((
The customer service experiences lacks. I wanted an invoice with my company info for Accounting purposes and the "raw" answer was:"Thank you for contacting HRK Support.
Your order information is available through History section. We don't offer any more information or invoice other than that.
Alex
HRK Customer Support"
Who on earth wants to give a shady key reseller your sensitive information like License picture and selfie?
Next thing they will be requesting social security number, birth certificate, family history, families dob, your other site passwords.
What a horrible site.
SCAM!
No option to give 1 or minus 100 stars.
Bought a diablo 3 dlc for 12$
And got nothing. Just said that my order is ""suspended"" wich is just $#*!ed in my opinion and when i contacted support they accused me of frauding
If i were you just buy the product full price its safer.
Scammers i just purchased FIFA23 then they tell me contact support to get the key!
And there is nothing fake description fake support fake live chat they don't answer
Don't buy from this $#*!ty website
I ordered STEAM GIFT kard.
They send the card, but it was not valid.
One week and no money back and no steam gift card.
I send them my id and card.
I had to block the card(additional 8 euro paid) and put claim with the bank to return the money.
I will see how this will end.
Bought Game and no Key or Game,
Bought a game, requires u to go to a different site to claim, since that site adds u as a friend and gifts u the game. Seems already fishy. Went there, error 102, nothing else. No game no key.
Would not recommend, the prices are mostly 5-10% cheaper anyway, isn't worth the hassle.
The verification process is ridiculous. They want you to take a selfie of holding your id with also a piece of paper with date and hrkgame.com written on it. After doing all of that, they rejected me.
I was buying a game at HRK last night
The payment went well, but when I trying to activate the key on steam I got a message that it's already in use! WTF!
So I contacted the support!
They asked for print screens of the activation process, so I send the them the info! And it went in to silence! I emailed them again and told them that I want my money back and the answered me to contact steam about my key issue!... I say Don't go there, Don't buy anything there it just a bunch of greedy bastards!..
Purchased a Football Manager 2023 redeem key on 14th November 2022, there were some payment errors and my game was not initially in the library, those problems were later resolved. However, I couldn't redeem my code on the FM website as someone else took it, they claimed it was me but the official SEGA support said that the email address used to verify and redeem the code originated from Bulgaria (@abv.bg). I have never been to that country, nor have I registered any address on that domain. That means that my code has been nicked, either by an employee there or a hacker, that means they potentially have a very insecure network by which they transport the codes. Quite unprofessional, including the fact that they tried to convince me that I was the one who redeemed the code. Must avoid them.
I've purchased a Windows license key and it did not work.
I contacted support via live chat and they've told me to open a support ticket.
The system said that I cannot open a support ticket, so I told the support agent about this, but the support agent kept ignoring me and also kept leaving the conversation - this is completely unprofessional.
I was completely scammed by this company and I've opened a dispute.
After a payment they asked me to send a selfie with my Card ID data and a blank sheet with data, time and name of the buyed game. Luckily I've asked for full refund and I got my money back instantly (paid with PayPal). Never gonna to buy again from them.
Bought a game from there site after which i found out that the there was something wrong with the key it said (contact customer support) so i did. After 3 hours i got a reply giving me my code afterwich i wanted to redeem it. Turned out they gave me a code for outside my country meaning i couldn`t even use it. DONT buy from there site unless you want to be scammed
Answer: They are a scam company. They put my account on hold and demanded that I send them a picture of myself holding my ID and debit card to proceed with the transaction, but not before charging my bank account. When contacting Support, they said the photos I sent were unintelligible (which was a bold lie) and never sent me the keys that they charged me for.
Answer: Not hard at all because they choose not to answer your emails :)
Hrk game has a rating of 1.4 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hrk game most frequently mention live chat and customer support. Hrk game ranks 784th among Gaming sites.