Hrk game

The worst keyshop ever, they refused to send my my key that i paid for, they didnt respond to my tickets with questions about it, they refused to inform me about my sorder statu on live chat, they finally blocked me posisibility to contact them on live chat or via support. I dont know who thye employs, but its terrbile customer service, they treat customers like dogs and they wont send You the order that You paid for it. I will chargeback them for that. 0/5, they are the worst.

This is scam, they send wrong keys, support not answer you. This cheaters waste your money and your time. Never try to buy from him.

I purchased what I thought to be the Legacy version of Minecraft due to the pics all being from the legacy edition and saying certain DLC was compatible. I typed the code into Microsoft and saw they sent me the Bedrock version of Minecraft. I tried contacting the support but they wouldn't give me a refund because I 'redeemed' the code already. I had to type in the code to see what game they sent, but I never actually redeemed it to my account.

Unlike on many other websites where you immediately can redeem your key, this is not possible here and the support won't even care if you want a refund. Very bad experience. Would rate it -300/10

Bought "Chivalry 2 Special Edition Steam" which was supposed to include Chivalry 2 and the Special Edition DLC, all I got was the DLC code and not the game itself so I couldn't even activate the code since I need to own the base game first.

Contacted support and was told that they forwarded it to the publisher and are waiting for a response. Which in itself is pretty interesting considering that they're a grey-market reseller and doesn't even get their keys directly from the publisher.

Anyways, a week later still no refund or compensation in any form, I asked for a refund and was told to wait and still nothing after waiting a few more days.

Update:
Last contact they made was on the 23rd and asked for patience, I waited 5 days then contacted them again, now they haven't replied in 3 days.

Update 2:
No response for 2 weeks.

Update 3:
After 3 weeks and multiple contact attempts without answering they now refunded the purchase. Still can't recommend this company after this horrible customer support experience.

I made my first account, never had i purchased anything on their website before. I try to make my first purchase and then they take my money and basically tell me that if i want the key i purchased, i have to send them a selfie of my self holding a pice of paper with the words "HRK" written on. They also asked me to send a picture of my government ID and a drivers lisence and my credit card.
That is the biggest bull$#*! ever.
They told me this only occurs if you have reached a purchase limit or made more then 1 account using the same card; But I had never purchased from them before and i was using an unused visa gift card. And the game I had tried to purchase was $1.50! So what, is the purchase limit 50 cents?

In the end I told them i would file a dispute if i didn't get what i purchased, so instead of giving me my key, they gave me a refund.

DO NOT PURCHASE FROM THEM.

I recommend using Gamivo.com and eneba.com for cd keys

WARNING they ask you a copy of your ID AFTER you fulfill the payment. This is fraud risk, and probably against the Privacy Law to process such personal information.
Customer service is fast and clear. Below i posted the what did they tell me
————————-
Thank you for contacting HRK Support.
For Credit card and Paypal there is a verification needed
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Never trust those retailers and never trust support live chat, use support email instaed

Do not trust this site, they ask for personal identification which is completely illegal to do. Also they do not deliver your key. Please do not buy from them and avoid at all costs.

Received a Windows 10 key that according to Microsoft was in actuality a Windows 7 key. After jumping through several hoops with customer service, they finally gave me a new key. The new one generated a message in Windows that states the key has already been used. Further attempts to rectify the issue with customer service resulted in them asking me to jump through several more hoops to get a valid key. Not worth the time and effort at this point. I will just chalk up my $16 loss to experience and NEVER DO BUSINESS WITH HRK AGAIN.

They send you the used code and then let the bot to answer your report, instead of having a proper support team.

They sell keys for games on the Steam platform, but actually some of these games are not on the platform at all.
Very dubious!
Unfortunately, I can not give 0 stars. If I could, I would.

DO NOT BUY FROM THIS MERCHANT! Sad i didnt see the comments before purchasing. Seller demands picture of ID AFTER purchase before delivery. Their support chat is dog$#*! and never respond to any emails. I cant understand allkeyshop gives this merchant a platform. 0/5 STAY AWAY.

After I finished my order I am not allowed to see my key because I have to upload an image of me and my ID card, what is highly unconfidential. Also interesting that this "safety feature" comes up AFTER I gave them my money.

DO NOT PURCHASE FROM THIS WEBSITE, IT IS NOT WORTH IT, FIND ANOTHER ONLINE KEY SELLER, YOU WILL BE DEALING WITH DAYS LONG TICKETS WAITING FOR YOUR PRODUCT

Please don't trust these fake reviews. Please DO NOT buy from this website, it's not worth it. I bought a steam key from them, paid for it, I followed all of the steps to receive the key from a BOT on steam as a gift. Unfortunately, the BOT never added me, therefore I never received the Steam key I paid for.

Their live chat is horrible, the agents don't speak English well at all, I don't even know why they have a livechat support when it's totally useless. The agent I talked with said he/she can't make a note on my open ticket to urge agents to respond to me, he/she also said they can't make any escalations to them. What is the live chat used for then? I also asked for a time frame on when they will get back to me with an answer/solution for my ticket, the agent said he can't make any estimates. I didn't get any information, or any help from him/her. I was just told to be patient. Lol

The estimated time reply is from 24-48 hours. Unfortunately 4 days have passed so far and I didn't get any updates on my ticket. I sent them a support message and their customer service told me to stop opening additional "tickets". It wasn't even a ticket, it was a support message through the "Contact me" page.

In short, their customer support is rude and horrible, from my experience - Non existent. Please do not buy steam keys from them, it's just a matter of time when you'll order a steam key they won't deliver to you and then, your chase after their support will start.

Save yourself from this struggle. Buy from ENEBA, CDKEYS, or any other company, avoid this $#*!.