HRKGame lies to customers – refuses refunds despite their own policy I purchased a game key for Mirror's Edge Catalyst (EA App version) from HRKGame. Unfortunately, I soon realized that the redemption instructions were outdated and misleading. HRKGame's instructions only mention Origin, even though this platform no longer exists. I had to figure out how to activate the key myself, but in the end, I was unable to play the game because the EA App wouldn't install on my Steam Deck. I tried everything possible to get the EA App installer to run. Through Steam, the installer wouldn't open at all, no matter which Proton compatibility tool I used. Using Lutris, I was at least able to launch the installer, but the installation itself wasn't possible. I couldn't change the installation path, and when I clicked "Let's Go" to start the process, a red warning triangle appeared without any explanation, and nothing else could be done. I also tried another program called Bottles, but the installer wouldn't open there either. Instead, Bottles completely froze, and I had to restart it several times before it would work again. Normally, these kinds of issues don't happen with Windows games or other Windows applications on the Steam Deck. I even attempted to run the installer through Wine and Q4Wine, but it still wouldn't launch. When I contacted customer support, they completely ignored my actual question and instead gave generic responses about Steam and Windows, which had nothing to do with my issue. I requested a refund, but HRKGame refused, claiming that activated keys cannot be refunded. This is a blatant lie, because HRKGame's own refund policy states that refunds are possible within 24 hours of purchase, regardless of the reason. HRKGame does not follow their own terms and conditions and deliberately misleads customers to avoid refunds. Luckily, this was only €3.45, but their business practices are questionable. I definitely won't buy from them again and strongly advise others to be cautious and choose a more reputable seller. Since this site doesn't let me upload videos. I'll add my videos of proof as Imgur links. The site crashed or freezed two times trying to upload the videos. Here's the link of both my videos
https://imgur.com/a/jOrnZln
That they're scammers. They won't let players test games to see if they actually like it or not or if the game works as promised
None because they didn't work as promised
Within last month they are advertising games but not having the actual keys, you'll pay and they'll take the money but say the key is out of stock and battle you on the refund option. This is a scam site, don't use. AVOIDDDDDDDDDDDDDDDDDDD